98% sales valuation accuracy
97% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ...
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Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!!
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £53,000 | £1,800,000 |
| Lettings | 98% | 97% | £374 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 91 | 0 | 185 | 3 | 165 | 3 | 49 | 1 | 34 | 0 |
Areas covered
- LS7
- Chapel Allerton
- LS8
- Roundhay
- LS17
- Moortown
- LS6
- Meanwood
- LS16
- Far Headingley
- LS8
- Oakwood
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Feb 18,2019
Feb 18,2019
7
people found
this helpful
this helpful
Hannah is incredibly efficient and thorough in all elements of her role. I have great peace of mind with Hannah and team managing my property whilst I am abroad and it is a pleasure to work with her. Hannah is always professional, friendly and ensures ...
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Feb 12,2019
Feb 12,2019
1
people found
this helpful
this helpful
During our tenancy with Northwood, we received fantastic levels of customer service. We had a couple of issues during our time that we're dealt with quickly.
When it came to handing in our notice, the process was made easy by the quick responses-specifically from Tyler.
...
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Comment on agent fees
Fees are good compared to industry standard.
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Jan 31,2019
Jan 31,2019
5
people found
this helpful
this helpful
Hannah has been helping me with the management of my property including organising some recent maintenance that was required. She managed all the work from start to end very efficiently. She is always very helpful and goes out of her way to make things run ...
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Jan 29,2019
Jan 29,2019
1
people found
this helpful
this helpful
After being with numerous agencies around Leeds over the last 8 years, I feel I can quite comfortably say that this Northwood branch are the best I've ever experienced.
From start to finish they've been consistently polite, helpful, friendly and quick at responding and reacting. I ...
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Comment on agent fees
At the time, the agencies fees felt steep and considering you pay a months rent, fees and a deposit all at once it can be very overwhelming financially. Especially when you’re a single person. But in retrospect I feel I got value for money as other agencies would take a fee and as it’s upfront would then provide crap a service. But Northwood continued to work hard throughout the tenancy.
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Jan 26,2019
Jan 26,2019
1
people found
this helpful
this helpful
I had three agents look at my house before selecting Northwood. This was largely due to Matthew's absolute confidence in Northwood's abilities to realise the best possible price in the shortest possible time. This he did, realising a sale price of over £10,000 more than his ...
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Comment on agent fees
Northwood charged nearly half as much commission as the other agents I approached.
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Jan 18,2019
Jan 18,2019
5
people found
this helpful
this helpful
I have been renting a property from Northwood for over 2 years and have had many dealings with Tyler and Hannah and they have both have excellent customer service and inter-personal skills, One of the reasons I have remained at this Northwood property is because I ...
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Comment on agent fees
very competitive but for the quality of service provided it would never even cross my mind to even worry about the fees
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Dec 21,2018
Dec 21,2018
6
people found
this helpful
this helpful
Our experience with Northwood was nothing short of perfect. They handled all queries with professionalism and care, with nothing ever being too much trouble. We felt reassured and confident in them and was a world above our experience with other estate agents. Can only say ...
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Comment on agent fees
Great value for money
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Dec 17,2018
Dec 17,2018
0
people found
this helpful
this helpful
Both Adam & Abi provided constant support with my recent move and made this stressful time a lot easier. They were always available from start to finish as were other members of the team. I cannot fault the help they have given me....
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Comment on agent fees
Good
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Dec 03,2018
Dec 03,2018
2
people found
this helpful
this helpful
When I decided to sell my property I found Northwood were accurate and up to date with market knowledge and flexible in working with my preferred approach.
My property following a survey unfortunately had issues where Japanese knotweed was detected. Richard was very helpful and ...
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Comment on agent fees
Fair
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Nov 22,2018
Nov 22,2018
2
people found
this helpful
this helpful
I sold my house in Chapel Allerton and Northwood were excellent, really can't thank them enough!! Richard and Abi were my main contacts but everyone that i dealt with were superb. I was kept informed what was happening from start to finish and they also ...
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Nov 15,2018
Nov 15,2018
1
people found
this helpful
this helpful
I'm really pleased with the service provided so far from Northwood Estate Agents. They manage my property under the 12 month guaranteed rent scheme. Always very quick to respond to queries in a friendly and professional manner. Thank you!...
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Nov 14,2018
Nov 14,2018
1
people found
this helpful
this helpful
Tyler has always been professional in her work and has responded very effectively and efficiently with any queries/correspondence forwarded to her....
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Nov 14,2018
Nov 14,2018
7
people found
this helpful
this helpful
Having not long moved in, our experience of Northwood has been great so far. Hannah and Tyler have been our main contacts for day-to-day queries and repair requests and they've been really helpful and prompt at getting back to us. All repairs have been considered ...
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Nov 13,2018
Nov 13,2018
7
people found
this helpful
this helpful
Northwoods have been renting out my house for the past 3 years. I want to express my appreciation to Hannah who has handled my account during most of this period. In particular the additional effort she went to, when my boiler broke down, to find a ...
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Nov 11,2018
Nov 11,2018
1
people found
this helpful
this helpful
This was the first time we have used Northwoods but would definitely recommend and use again.
Abi was our contact and proved to be very professional and a great communicator. She went beyond what we expected to help us get to a satisfactory sale...
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Comment on agent fees
Good very fair
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Nov 08,2018
Nov 08,2018
2
people found
this helpful
this helpful
We have used Northwood for both renting and purchasing a property, and we can't really fault them.
The process for getting our tenancy agreement arranged was seamless and hassle-free. They run a very professional service and are always available to answer any queries.
Really happy ...
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N/A
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Nov 03,2018
Nov 03,2018
2
people found
this helpful
this helpful
Having used Northwood to rent out home out for years, they were a natural choice to sell with. After a few bumps getting the details in the sales brochure correct and connecting with their recommended lawyers, once we were dealing with Abi it was a ...
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Comment on agent fees
Happy with fees and the level Abi went to in assisting us from overseas exceeded our expectations.
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Oct 27,2018
Oct 27,2018
2
people found
this helpful
this helpful
Tyler is very helpful, provides important and precise information and has a very good, positive attitude which makes her very easy to talk to and to work with....
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Oct 26,2018
Oct 26,2018
2
people found
this helpful
this helpful
I recently sold my flat through Northwood Harrogate Road, I was very happy with the friendly, professional service given to me....
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Comment on agent fees
The fees were very reasonable.
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Oct 02,2018
Oct 02,2018
2
people found
this helpful
this helpful
We recently helped our son purchase a house through the Chapel Allerton branch of Northwood. The team were excellent throughout the process. They were wholly reliable and always returned our calls. They followed up any questions we had and helped the sale go through smoothly ...
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N/A
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Oct 01,2018
Oct 01,2018
2
people found
this helpful
this helpful
Northwood we're very easy to use and helpful during the renting process. Would definitely recommend to anyone looking in the Leeds area....
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Sep 25,2018
Sep 25,2018
3
people found
this helpful
this helpful
Northwood have been an incredibly professional, efficient and friendly letting agent from the moment I put in my application two years ago. The move in was fast and efficient (something I had never had before!).
Any issues with the flat (repairs etc.) have always been ...
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Comment on agent fees
Good
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Yes
Sep 24,2018
Sep 24,2018
2
people found
this helpful
this helpful
Abi provided a great service for our house sale and purchase. This is a very well run branch of the company. Abi was quick to return calls, proactive, calm and patient throughout the process. The other members of staff were also friendly and approachable and ...
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Comment on agent fees
Satisfactory
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Sep 15,2018
Sep 15,2018
3
people found
this helpful
this helpful
Abi Morgan dealt with the sale of my fathers and I have to say we were very impressed with the efficiency with which she dealt with every query no matter how small. Her professionalism and knowledge were exceptional, it was a pleasure working her. Northwood ...
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Comment on agent fees
More than happy with the fees.
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Sep 14,2018
Sep 14,2018
11
people found
this helpful
this helpful
Great service from Northwood in Chapel Allerton. Sound advice on pricing and presentation of my rental property. Very friendly team but Matthew and Hannah were exceptional....
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Comment on agent fees
Fair
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Aug 22,2018
Aug 22,2018
7
people found
this helpful
this helpful
Northwood leed are an amazing company any problem we had the did there absolute best to fix it as quickly as possible. We had no issues with getting in contact with them and they were always polite and helpful....
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Aug 21,2018
Aug 21,2018
4
people found
this helpful
this helpful
We were buying a house through Northwood and we were at the bottom of a chain.
Despite the usual hiccups with the sale, Abi always kept us updated and was quick to react and resolve any issues.
So happy with our new home :)...
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Aug 12,2018
Aug 12,2018
7
people found
this helpful
this helpful
Understands the area well. Patient, understanding and nothing too small to deal with and with professionalism. Highly recommended. There were two other colleagues who were also involved and could deal with buyers enquiries when Andy was away from his desk....
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Comment on agent fees
Very reasonable.
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Aug 07,2018
Aug 07,2018
7
people found
this helpful
this helpful
I've just completed on a my 4- bed house sale with Northwood, and I couldn't recommend them any higher. From start to finish they understood my timescales, expectations, concerns, and guided me effortlessly through the whole process, despite there being unexpected speed bumps along the ...
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Comment on agent fees
Fair
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Jul 30,2018
Jul 30,2018
7
people found
this helpful
this helpful
I cannot thank Abi and Richard at Northwood enough for their help when selling our house. After a dreadful experience with a different estate agent we contacted Northwood to value and sell our property. We had a tight deadline as we were moving abroad. Our ...
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Comment on agent fees
Very reasonable and worth every penny.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Best Estate Agent in LS7 
Best Estate Agent in LS7 
