98% sales valuation accuracy
97% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ...
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Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!!
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £53,000 | £1,800,000 |
| Lettings | 98% | 97% | £374 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 94 | 0 | 185 | 3 | 165 | 3 | 49 | 1 | 34 | 0 |
Areas covered
- LS7
- Chapel Allerton
- LS8
- Roundhay
- LS17
- Moortown
- LS6
- Meanwood
- LS16
- Far Headingley
- LS8
- Oakwood
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jan 09,2017
Jan 09,2017
2
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this helpful
Kersey was great when helping us with a breakdown. Quick to respond, kept us up to date and very quickly resolved....
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Dec 28,2016
Dec 28,2016
2
people found
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Having. Sold a house with Jon's help I think he deserves a pat on the back for his help and diligence. He helped stear us through a mine field of hurdles to come to a satisfactory result . thank you...
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Comment on agent fees
In pocklington area it is a bit cheaper but in these circumstances a satisfactory result
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Dec 21,2016
Dec 21,2016
3
people found
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this helpful
All staff extremely friendly and efficient. Kept me well informed throughout the process. I would highly recommend them to sell your property...
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Good
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Dec 20,2016
Dec 20,2016
4
people found
this helpful
this helpful
Northwood have been very professional, friendly and helpful right from the application process through to our end of tenancy. Thanks to all the staff members for their prompt response in the event of any maintenance issues or otherwise. I can certainly recommend them as one ...
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Dec 14,2016
Dec 14,2016
5
people found
this helpful
this helpful
We have had a few small issues of wear/tear at our home and Kelsey and Northwood in general have been absolutely fantastic at sorting these out with a very quick turnaround.
All our problems have been resolved and Kelsey has kept us up to ...
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Dec 13,2016
Dec 13,2016
5
people found
this helpful
this helpful
I have had dealings with a number of letting agents from renting around leeds over the last 5 years and Northwood are easily the best. Kelsey always responds to emails very quickly and gets any issues we might have sorted straight away with the least hassle....
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Comment on agent fees
Initial and renewal fees low compared with other agents.
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Dec 13,2016
Dec 13,2016
5
people found
this helpful
this helpful
I have sold and purchased a house through Northwood dealing with Adam ford and Jon Roberts. Everything went very smoothly from start to finish and where very helpful with the arrangements of the conveyancer. Adam and Jon are easy people to speak to and listen ...
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Comment on agent fees
We found the agents fees where just a tad lower than the competition locally and a lot nicer to deal with.
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Dec 12,2016
Dec 12,2016
5
people found
this helpful
this helpful
Kelsey has been a great help to us during our tenancy, if we have encountered any issues, Kelsey has been quick to arrange help and the issue is resolved swiftly. Communication between ourselves and Kelsey has been excellent and I would highly recommend Northwood and ...
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Dec 12,2016
Dec 12,2016
6
people found
this helpful
this helpful
Excellent and very friendly service. Second time I've sold through Northwood Chapel Allerton, and I've had properties let with them before too. Always a very professional service. Andy is especially calm (as was Adam on the last transaction too), which always helps when there are ...
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Comment on agent fees
Average market rate - can get lower but then compromise on location and experience of the local area.
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Nov 27,2016
Nov 27,2016
5
people found
this helpful
this helpful
Andy Leo dealt with the sale of my house and was always helpful. I was kept informed and given advice. Andy negotiated a good price for the house and gave me regular updates. I recommend Northwood as an informal and friendly Estate Agent, always professional...
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Comment on agent fees
Reasonable fees
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Nov 24,2016
Nov 24,2016
5
people found
this helpful
this helpful
Absolutely 1st class service from Kelsey. She is extremely customer focused and I could not speak highly enough about her interpersonal skills and can do attitude.
Ten out of ten. A great customer experience - many thanks!
You should treasure this young lady, Northwood!...
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Nov 18,2016
Nov 18,2016
4
people found
this helpful
this helpful
We had a tenancy through Northwood for around 15 months. The whole process was exceptionally smooth and the house was excellent.
Having rented previously from other agents renting from Northwood was a breath of fresh air.
The only area of improvement I had during the whole ...
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Comment on agent fees
The fees were fairly steep to begin with given the total cost of paying a first months rent a deposit and then the fees on top.
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Nov 17,2016
Nov 17,2016
4
people found
this helpful
this helpful
Always very helpful and polite on the phone. Sorts things out really quickly. A pleasure to have to deal with. Couldn't recommend Kelsey highly enough....
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Nov 15,2016
Nov 15,2016
6
people found
this helpful
this helpful
Very helpful staff, we managed to complete our tenancy within two weeks from our first viewing. I would highly recommend to any potential clients....
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Comment on agent fees
Very reasonable
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Yes
Nov 10,2016
Nov 10,2016
8
people found
this helpful
this helpful
Would recommend this agency for renters. All enquiries were responded too very promptly and cascaded to the landlord in good time....
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Nov 04,2016
Nov 04,2016
8
people found
this helpful
this helpful
Tyler is always polite and helpful even when you have a moan. A pleasure to deal with and would recommend her highly....
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Comment on agent fees
Good
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Yes
Nov 02,2016
Nov 02,2016
7
people found
this helpful
this helpful
Good job marketing the property; the whole process was clearly explained and we were kept up to date with any and all progress while marketing the house, and again once we were going through the sale itself....
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Comment on agent fees
Fees were fine - about standard, I think
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Nov 02,2016
Nov 02,2016
7
people found
this helpful
this helpful
I have spoken with Tyler on a few occasions and I find her to be helpful informative and she responds to emails promptly making queries and any issues resolved quickly....
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Oct 28,2016
Oct 28,2016
6
people found
this helpful
this helpful
absolutely first class. John has been on the ball throughout the whole process quick to reply to questions and respond to requirements, extremely patient when the situation was very frustrating 100% recommended...
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Comment on agent fees
no issues here, happy enough.
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Oct 28,2016
Oct 28,2016
7
people found
this helpful
this helpful
I have been renting in Leeds for the past fourteen years and Northwood by far have been the most efficient and approachable agency I have let through.
Tyler was brilliant and always got back to me promptly, ensuring my queries were dealt with thoroughly. Thank ...
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Comment on agent fees
Good
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Oct 25,2016
Oct 25,2016
6
people found
this helpful
this helpful
Both Tyler & Adam were very helpful in my search in finding a house to rent. They helped me every step of the way and even though I have now moved in the aftercare is still 100%, I would recommend Northwood Leeds to anyone....
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Comment on agent fees
I would say the fees are about the same as most agents
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Oct 24,2016
Oct 24,2016
7
people found
this helpful
this helpful
Absolutely fabulous service so far.
Adam was extremely polite and well mannered from our first meeting and handled the set-up, photographing, advertising all with great attention to detail.
We were extremely lucky to find the right tenant after one viewing and the subsequent arrangements and ...
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Comment on agent fees
Standard for location
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Sep 08,2016
Sep 08,2016
7
people found
this helpful
this helpful
Since my first contact with Adam, I have found his approach being professional in every respect. He has good presence and is in good command of the workings of the Guaranteed Rental System.
Although it has taken considerable time from first contact with him, there ...
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Comment on agent fees
Quite acceptable for my needs
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Aug 25,2016
Aug 25,2016
6
people found
this helpful
this helpful
Andy was always very informative all throughout the process. He was always receptive to my queries and willing to help and provide answers. He was always very professional and I didn't feel that he was excessively playing against my interests and in favour of the ...
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Comment on agent fees
not applicable (I was the buyer)
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Aug 24,2016
Aug 24,2016
4
people found
this helpful
this helpful
I have rented 2 properties from Northwood in Chapel Allerton and I have found them to be the best agent that I have ever dealt with. The staff are always available and keep you regularly informed and they always act promptly.
I have found them to ...
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Comment on agent fees
We paid the usual credit agency fee checks and fees but all was in line with what we would expect to pay.
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Aug 16,2016
Aug 16,2016
4
people found
this helpful
this helpful
Excellent service, always maintained contact and enabled the purchase to go very smoothly so much so that it was completed in 8 weeks....
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Comment on agent fees
N/A
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Aug 14,2016
Aug 14,2016
4
people found
this helpful
this helpful
Excellent service. Helpful, great customer service and always quick to respond. Very personable approach and realistic with valuations and offers etc. Would highly recommend....
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Comment on agent fees
As expected
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Jul 29,2016
Jul 29,2016
3
people found
this helpful
this helpful
Great overall service. Jon was particularly good, responsive and accommodating to queries and questions throughout. Well worth paying for this service....
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Comment on agent fees
Good. I had a special reduced rate and overall was happy paying the amount for the service I received.
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Jul 29,2016
Jul 29,2016
3
people found
this helpful
this helpful
The agent (Jon) was very helpful and had a lot of knowledge about the property and area itself, I would definitely use Northwood again....
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Jul 27,2016
Jul 27,2016
3
people found
this helpful
this helpful
I have the best references for Northwood Agency, after 14 months with them.
All the friendliness of the staff, immediate response to any problem and the cordiality with which you guys always treated me.
as I had told Northwood a year ago, probably next year I ...
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Comment on agent fees
The agent's fees is more than fair, actually they are better than other agent's.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Best Estate Agent in LS7 
Best Estate Agent in LS7 
