Henleaze, Bristol, BS9
4.9/5, 799 reviews
95% recommended
95% lettings valuation accuracy
98% lettings fee satisfaction
Letting Agent Bristol The Letting Game

“This is our first experience of letting a property. The ......”

Share on :
Nov 18,2013
Minithumbup
By: 'J'
Nov 18,2013
0 people found
this helpful
This is our first experience of letting a property. The Letting Game were really helpful and took time to explain the whole process to us. Once we had decided to go ahead, they were really efficient. They gave us helpful feedback after each viewing. Once a prospective tenant was found, they kept us informed of the progress in reaching an agreement and dealt with all the arrangements. The service they provided made the whole thing totally stress-free.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: The Letting Game
Nov 19, 2013
Hi J and J,

We are really pleased you found the service stress free!

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 799
Featured Review
a
reviewed by 'Raghav'
“Finding a house in the Bristol market was quite challenging, but the team at The Letting Game made the process ......”
Featured Review
a
reviewed by 'Jane'
“We have had great advice and support - not only are we happy with the service from Tracy and The ......”
Featured Review
a
reviewed by 'Imogen Pollock'
“Amy Payne is a thoughtful, informative and friendly letting agent.She has made my Bristol flat hunting experience much smoother ......”
Featured Review
a
reviewed by 'Abigail'
“Taylor was fantastic and so friendly when she was explaining everything to me, as a new landlord she made the ......”
Featured Review
a
reviewed by 'Stuart'
“Securing a tenancy with the Letting Game has been easy and efficient. Amy was responsible for the property viewings and ......”
11th Dec 2024
reviewed by 'H'
“Little hassle, quick and easy viewing. Had an informative conversation and Amy was quick to answer any questions over text ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 95% 98% £400 £5,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
304 7 427 30 2 1 2 0 22 4
Areas covered
  • BS1
  • Redland, Henleaze, Clifton
  • BS2
  • BS13, BS15
  • BS11
  • BS3, BS4
  • BS34
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA RICS SAGEagent My deposits scheme
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Images & Videos
The Letting Game Image 1
Clifton, BS8
Harbourside, BS1
Henleaze, BS9
Featured Review
a

“Finding a house in the Bristol market was qui......”

Share on :
Sep 09,2024
Minithumbup
Staff profile picture
Amy
Staff profile picture
Tracy
By: 'Raghav'
Sep 09,2024
0 people found
this helpful
Finding a house in the Bristol market was quite challenging, but the team at The Letting Game made the process incredibly smooth and stress-free. I'd like to take this opportunity to express my sincere gratitude to everyone involved for making the experience so easy as ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Featured Review
a

“We have had great advice and support - not on......”

Share on :
Aug 29,2024
Minithumbup
By: 'Jane'
Aug 29,2024
0 people found
this helpful
We have had great advice and support - not only are we happy with the service from Tracy and The Letting Game, our tenants have also appreciated The Letting Game's professional and friendly service....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Featured Review
a

“Amy Payne is a thoughtful, informative and fr......”

Share on :
Aug 23,2024
Minithumbdown
Staff profile picture
Amy
By: 'Imogen Pollock'
Aug 23,2024
0 people found
this helpful
Amy Payne is a thoughtful, informative and friendly letting agent. She has made my Bristol flat hunting experience much smoother than I was expecting it to be. I would recommend her and the company to any of my friends/ colleagues....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Featured Review
a

“Taylor was fantastic and so friendly when she......”

Share on :
Jul 31,2024
Minithumbup
Staff profile picture
Taylor
By: 'Abigail'
Jul 31,2024
0 people found
this helpful
Taylor was fantastic and so friendly when she was explaining everything to me, as a new landlord she made the whole process very easy. Would really recommend the letting game for their clear communication, speed of work and friendliness....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Featured Review
a

“Fast and friendly service!...”

Share on :
Aug 01,2024
Minithumbup
Staff profile picture
Amy
Staff profile picture
Emily
By: 'Stuart'
Aug 01,2024
0 people found
this helpful
Securing a tenancy with the Letting Game has been easy and efficient. Amy was responsible for the property viewings and the initial stages of securing the tenancy, and Emily took over with the admin/referencing after the holding deposit was paid. Both Amy and Emily ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great company and great agents...”

Share on :
Dec 11,2024
Minithumbup
Staff profile picture
Amy
By: 'Cynthia'
Dec 11,2024
0 people found
this helpful
Ammy was very helpful. Super friendly. She was quick to respond any time really. We are glad she is the one who assisted us....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“its was really nice to see this property,i re......”

Share on :
Dec 11,2024
Minithumbup
Staff profile picture
Amy
By: 'Wagish'
Dec 11,2024
0 people found
this helpful
its was really nice to see this property,i really love it and it was really amazing to meet amy ,she is really nice and polite person ....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Little hassle, quick and easy viewing. Had an......”

Share on :
Dec 11,2024
Minithumbup
By: 'H'
Dec 11,2024
0 people found
this helpful
Little hassle, quick and easy viewing. Had an informative conversation and Amy was quick to answer any questions over text or email....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Super friendly team and seems like a very leg......”

Share on :
Dec 09,2024
Minithumbup
Staff profile picture
Amy
Staff profile picture
Hope
By: 'Stephanie'
Dec 09,2024
0 people found
this helpful
Super friendly team and seems like a very legit, thoughtful onboarding process! Amy was very friendly and nice to be around when viewing the house - sometimes it can be intimidating but she was lovely and helpful. It also felt like she was also really ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Taylor was professional, personable and no qu......”

Share on :
Nov 25,2024
Minithumbup
Staff profile picture
Taylor
By: 'T.'
Nov 25,2024
0 people found
this helpful
Taylor was professional, personable and no question was too small or silly. She was prompt on responses and also extremely knowledgable. Can’t recommend enough! It was a quick and easy process and I felt I was kept in the loop every step....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Really excellent to work with, super fast to ......”

Share on :
Nov 24,2024
Minithumbup
Staff profile picture
Akaysha
By: 'Yasmin'
Nov 24,2024
0 people found
this helpful
Really excellent to work with, super fast to act and always in top of what was needed for our new house. We're really happy with The Letting Game and our new place is amazing! Akaysha especially was really nice and helpful over email. The only ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amy and the team were awesome...”

Share on :
Nov 07,2024
Minithumbup
Staff profile picture
Amy
Staff profile picture
Akaysha
By: 'Chris & Jas'
Nov 07,2024
0 people found
this helpful
We were shown around 2 properties by Amy, she was extremely welcoming and accommodating. The process after deciding to sign on a property was smooth and we always had fantastic communication from Amy and her colleagues....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great letting agent...”

Share on :
Oct 29,2024
Minithumbup
Staff profile picture
Amy
By: 'Amirah'
Oct 29,2024
0 people found
this helpful
Very responsive letting agent, staff are very friendly. Amy went above and beyond when showing the property and answering questions....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service...”

Share on :
Oct 24,2024
Minithumbup
Staff profile picture
Amy
By: 'Steve'
Oct 24,2024
0 people found
this helpful
Amy has been a pleasure to deal with and has answered all of our questions in a timely and professional manner. We felt she was doing everything she possibly could to help us secure the tenancy. Would highly recommend...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Top Student Letting Agent...”

Share on :
Oct 23,2024
Minithumbup
Staff profile picture
Hope
By: 'Jonathan Darling'
Oct 23,2024
0 people found
this helpful
Once again The Letting Game have found me a great group of students for my large HMO. The service from start to finish was excellent. Hope and Anna specifically are super organised and manage the department really well. I recognise the team continuously strive for ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent house viewing...”

Share on :
Oct 19,2024
Minithumbup
Staff profile picture
Amy
By: 'Greg'
Oct 19,2024
0 people found
this helpful
Amy was very friendly and helpful! she was well informed about the details of the house and landlord and answered all my questions....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amy Payne...”

Share on :
Oct 18,2024
Minithumbdown
Staff profile picture
Amy
By: 'Kaylun'
Oct 18,2024
0 people found
this helpful
Amy was supper supportive in the process, their was a time mishap and she came back t9 show me the property, super friendly and polite aswell - glad to have amy through the process....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“It was nice experience staffs are Good friend......”

Share on :
Oct 16,2024
Minithumbup
Staff profile picture
Amy
By: 'Algin Franklin'
Oct 16,2024
0 people found
this helpful
It was nice experience staffs are Good friendly and punctual...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Iam happy with service so far. Very helpful a......”

Share on :
Oct 16,2024
Minithumbup
Staff profile picture
Amy
By: 'Divya Mathew'
Oct 16,2024
0 people found
this helpful
Iam happy with service so far. Very helpful and explained very well about the process....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thanks to Amy...”

Share on :
Oct 15,2024
Minithumbup
Staff profile picture
Amy
By: 'Lucy'
Oct 15,2024
0 people found
this helpful
Amy was incredibly personable and helpful in finding our Bristol flat in a fast paced market. She was professional but had great rapport. She was very responsive to messages so I felt assured that I was being kept in the loop as my application progressed....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Rich was really great to deal with and made t......”

Share on :
Oct 15,2024
Minithumbup
Staff profile picture
Rich
By: 'Saskia'
Oct 15,2024
0 people found
this helpful
Rich was really great to deal with and made the whole process of letting my flat as easy and straightforward as it could be - which has not always been my experience in the past!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I can't fault the service, everything moved a......”

Share on :
Oct 15,2024
Minithumbup
Staff profile picture
Amy
Staff profile picture
Emily
By: 'Connor'
Oct 15,2024
0 people found
this helpful
I can't fault the service, everything moved along quickly and without hassle due to the helpful staff at The Letting Game. Amy, who did the viewing was friendly and personable, and answered all my questions easily and well. Emily, who dealt with the admin was ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you Amy!...”

Share on :
Oct 14,2024
Minithumbup
Staff profile picture
Amy
By: 'Caitlyn'
Oct 14,2024
0 people found
this helpful
Amy was so helpful in securing our flat, she got us a viewing and got all the documents sorted in the same day! She was so friendly and made us feel at ease, and answered all the questions we had. She even congratulated us when ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Our experience with Amy was very speedy and t......”

Share on :
Oct 14,2024
Minithumbup
Staff profile picture
Amy
By: 'Chloe'
Oct 14,2024
0 people found
this helpful
Our experience with Amy was very speedy and thorough. From the viewing which was very personable and positive, we felt so good about our property and the potential we could have here. Amy answered all of our questions and reassured our doubts. The admin process ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Friendly and helpful service...”

Share on :
Sep 30,2024
Minithumbup
Staff profile picture
Amy
By: 'SC'
Sep 30,2024
0 people found
this helpful
I really appreciate all your help in securing the property. The process has been smooth and straightforward, and you've answered all my questions promptly, which I’m grateful for....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amy was great!...”

Share on :
Sep 22,2024
Minithumbup
Staff profile picture
Amy
By: 'Samuel'
Sep 22,2024
0 people found
this helpful
Amy was great! Gave us a warm welcome and time to give the property a proper good look....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“The process was smooth and stressfree, thank ......”

Share on :
Sep 16,2024
Minithumbup
Staff profile picture
Amy
By: 'Sunday'
Sep 16,2024
0 people found
this helpful
The process was smooth and stressfree, thank you for all the help....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amy has been excellent in dealing with our te......”

Share on :
Sep 13,2024
Minithumbup
Staff profile picture
Amy
By: 'Sam'
Sep 13,2024
0 people found
this helpful
Amy has been excellent in dealing with our tenancy. She was great during the viewing and has been attentive and helpful since....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Negligent & Unprofessional...”

Share on :
Sep 11,2024
Minithumbdown
By: 'MrsL'
Sep 11,2024
0 people found
this helpful
I have never had the misfortune of dealing with such an inadequate, unprofessional company in my entire life. They let their properties in uninhabitable states and treat students with utter distain. The inventory stated mould needed urgent action, yet six weeks later NO action has ...
read full review
Attachments

Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Comments (0) Report abuse Print review
Was this helpful? Yes

“letting game is fantastic, everyone there is ......”

Share on :
Sep 05,2024
Minithumbup
Staff profile picture
Emily
Staff profile picture
Amy
By: 'Ralph'
Sep 05,2024
0 people found
this helpful
letting game is fantastic, everyone there is friendly and helpful. Definitely will use next year only downside is they use goodlord for referencing which was painful ....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Staff picture Tobi
(71)
Staff picture Amy
Staff picture Samantha
(26)
Staff picture Jack
(19)
Staff picture Tracy
Staff picture Hope
Staff picture Taylor
Staff picture Rich
(13)
Staff picture Alex
(11)
Staff picture Abbie
Staff picture Claire
(10)
Staff picture Akaysha
Staff picture Adriano
Staff picture Emily
Staff picture Sheila
Staff picture Jessica
Staff picture Ffion
No image available Zoe
Staff picture Bradley
Staff picture Jennifer
Staff picture Kyle
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

Awards won by The Letting Game, Bristol BS9 4PN



Get in touch with

The Letting Game

Branch - Henleaze, Bristol, BS9

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn