Henleaze, Bristol, BS9
4.9/5, 486 reviews
95% recommended
93% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ... show more The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.

We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.

Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.

We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.

We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Opening Hours
Address

The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 93% 98% £400 £5,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
252 4 192 18 1 1 1 0 16 1
Areas covered
  • BS1
  • Redland, Henleaze, Clifton
  • BS2
  • BS13, BS15
  • BS11
  • BS3, BS4
  • BS34
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA RICS SAGEagent My deposits scheme
Latest Properties
Images & Videos

“Tobi was lovely and very helpful at my viewi......”

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Apr 27,2022
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Tobi
By: 'Sercan simsek'
Apr 27,2022
0 people found
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Tobi was lovely and very helpful at my viewing. She was very friendly. And able to answer any of questions that we had. I highly recommend her she is great 👍...
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“Tobi was awesome!...”

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Apr 27,2022
Minithumbup
Tobi
By: 'Sofia'
Apr 27,2022
0 people found
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Tobi was really great during the whole process of finding a new place for us. Whenever we had any question, she replied almost immediately and did everything she could to give us an answer. I really recommend her as your agent!...
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“Swift and proactive service...”

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Apr 19,2022
Minithumbdown
Jessica
By: 'Harold Hockey'
Apr 19,2022
0 people found
this helpful
I have been very pleased with the landlord service. Jessie has been responsive to the needs of both my tenants and me as the landlord. I value the fact that my contact shows inititative and takes responsibility for dealing with issues in a swift, proactive ...
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“Tobi was perfect, she was very helpful and an......”

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Apr 19,2022
Minithumbup
Tobi
By: 'Alex'
Apr 19,2022
0 people found
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Tobi was perfect, she was very helpful and answered all of our questions. She made it clear what we had to do, I highly recommend....
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“Tobi was so lovely and helpful. So thankful w......”

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Apr 18,2022
Minithumbup
Tobi
By: 'Mia'
Apr 18,2022
0 people found
this helpful
Tobi was so lovely and helpful. So thankful we got someone so great and not only that but the whole process was super easy. 😊...
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“Resourceful & lovely Lettings Negoiator - Tobi...”

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Apr 14,2022
Minithumbup
Tobi
By: 'Antonia Haar'
Apr 14,2022
0 people found
this helpful
Tobi was super helpful and friendly throughout the process of signing our tenancy agreement. She was always available to call or email. Her swift responses and kind manner made the whole process far less stressful....
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“Resourceful & lovely Lettings Negoiator - Tobi...”

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Apr 14,2022
Minithumbup
Tobi
By: 'Antonia Haar'
Apr 14,2022
0 people found
this helpful
Tobi was excellent and super helpful when we signed our house. She was always available to call or email. Her swift responses and friendly manner was greatly appreciated throughout the signing process....
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“Frankie was very helpful in arranging viewing......”

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Apr 14,2022
Minithumbup
By: 'Chris'
Apr 14,2022
0 people found
this helpful
Frankie was very helpful in arranging viewings and communicating with the landlord on our behalf. Would recommend to other prospective tenants...
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“The whole process was incredibly easy , we ch......”

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Apr 07,2022
Minithumbup
Tobi
By: 'Cindy'
Apr 07,2022
0 people found
this helpful
The whole process was incredibly easy , we chosen the house online, we straight away recieved an email about booking a slot , been there and met Tobi for showing us around .She well explained everything we needed . After being chosen as tenants she even gave us ...
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“Tobi was very helpful....”

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Mar 30,2022
Minithumbup
Tobi
By: 'Yasmijn'
Mar 30,2022
0 people found
this helpful
Tobi was lovely and very helpful at our viewing. She was able to answer any of our questions that we had. I highly recommend her....
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“TRACY...”

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Mar 29,2022
Minithumbup
Tracy
By: 'Claire'
Mar 29,2022
0 people found
this helpful
Tracy was always so helpful trying to find us the perfect property to rent and was always willing to answer our questions regarding rentals in the UK, always keeping us up to date with new properties available with having our specifics in mind & the area ...
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“The Letting Game tried to overcharge students an extra month's rent...”

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Mar 25,2022
Minithumbdown
Samantha
Jack
By: 'Paul'
Mar 25,2022
0 people found
this helpful
My daughter and several other students rented a property through The Letting Game in Bristol. Rent was payable in advance as is normal with a tenancy. However the Letting Game charged an extra month's rent AT THE END of the tenancy which the students actually ...
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“Best House Agent Ever...”

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Mar 19,2022
Minithumbup
Tobi
By: 'Annie and Cellan'
Mar 19,2022
0 people found
this helpful
Tobi is really helpful throughout the whole process. My partner and I both think the best quality of her being a house agent is she truly understands the perspectives as a tenant and tries to help as much as she can. Thank you Tobi....
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“Friendly, Professional & Painless...”

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Mar 11,2022
Minithumbup
Tobi
By: 'Daniel Cox'
Mar 11,2022
0 people found
this helpful
Tobi and her colleagues have been amazing helping my wife & I get into our new place. My wife's starting a new job at Southmead Hospital and we found the perfect spot nearby on Rightmove. Tobi showed us around that same day, and we had our ...
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“Quick and easy...”

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Mar 11,2022
Minithumbup
Tobi
By: 'Jas'
Mar 11,2022
0 people found
this helpful
I was on a limited timescale to secure a tenancy although it was quite tricky at first to get an answer on the telephone once I was engaged and in touch with Tobi I received great service with prompt communication to any queries. The referencing ...
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“Thank you The Letting Game and Tobi for helpi......”

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Mar 02,2022
Minithumbup
Tobi
By: 'Karamveer'
Mar 02,2022
0 people found
this helpful
Thank you The Letting Game and Tobi for helping us find our dream place. I am very happy with the service provided throughout the letting process. Cheers!...
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“They now let and manage all our three Bristol......”

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Mar 02,2022
Minithumbup
By: 'martha'
Mar 02,2022
0 people found
this helpful
They now let and manage all our three Bristol flats. We moved our original two properties from the other Bristol agent as TLG showed us exactly what service we should have been receiving all along!...
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“Tobi has been very helpful with the whole pro......”

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Feb 25,2022
Minithumbup
Tobi
By: 'George'
Feb 25,2022
0 people found
this helpful
Tobi has been very helpful with the whole process of choosing our student house giving us lots of options and all the info we’ve needed very quickly , also helping us to find out ideal property that we are all really happy with...
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“Tobi was very helpful and approachable. She r......”

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Feb 24,2022
Minithumbup
Tobi
By: 'Deena'
Feb 24,2022
0 people found
this helpful
Tobi was very helpful and approachable. She responded to all our queries and guided us through the entire process and made it seem less....
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“She is great in showing the property and also......”

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Feb 24,2022
Minithumbup
Tobi
By: 'Abhishek'
Feb 24,2022
0 people found
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She is great in showing the property and also really helpful in answering all questions after viewing. She is excellent in her job....
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“I can’t completely express how I’m feeling ri......”

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Feb 24,2022
Minithumbup
Tobi
By: 'Immaculate'
Feb 24,2022
0 people found
this helpful
I can’t completely express how I’m feeling right now. Because of you I was able to get even the tiniest details of the apartment I intended getting into. You assisted me all through the process by providing me with vital informations. Thank you ...
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“Tobi is very approachable, very patient and k......”

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Feb 21,2022
Minithumbup
Tobi
By: 'Sheril'
Feb 21,2022
0 people found
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Tobi is very approachable, very patient and kind. She was quick at responding every time, and was happy to answer any questions I had....
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“Tobi is really approachable, Abbie is also ve......”

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Feb 15,2022
Minithumbup
Tobi
Abbie
By: 'Vicky'
Feb 15,2022
0 people found
this helpful
Tobi is really approachable, Abbie is also very quick to answer our questions. I love how everyone is very responsive. I just hope that someone is available to get us through the ins and out of the property such as using the alarm system, meter ...
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“Rebeka and Beth were both very helpful and ke......”

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Feb 02,2022
Minithumbdown
By: 'Holly Hannabuss'
Feb 02,2022
0 people found
this helpful
Rebeka and Beth were both very helpful and kept me updated. Their service was 10/10 couldn't recommend enough. Very polite also! Thanks 😃...
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“Tracy was absolutely fantastic in helping us ......”

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Feb 01,2022
Minithumbup
Tracy
By: 'Stefan'
Feb 01,2022
0 people found
this helpful
Tracy was absolutely fantastic in helping us find the right property. Although the first one sadly fell through, the second home was perfect, spacious, in good knick and within budget. Tracy communicated really well in showing us the properties, knowledge of the area, and it ...
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“Tracy was really helpful and responsive...”

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Feb 01,2022
Minithumbup
Tracy
By: 'Russ'
Feb 01,2022
0 people found
this helpful
Tracy and the Letting Game team were super helpful and really on the ball. I never had any problems getting through to Tracy on the phone or by email, and all my questions were answered quickly. It's the first time I've rented in about 7 years, ...
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“Awesome agents, they get their work done to t......”

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Jan 26,2022
Minithumbup
By: 'Ashley'
Jan 26,2022
0 people found
this helpful
Awesome agents, they get their work done to the best of their ability! Rebeka is the best of the firm!...
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“The letting game were really helpful, especia......”

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Jan 26,2022
Minithumbup
By: 'Amy'
Jan 26,2022
0 people found
this helpful
The letting game were really helpful, especially Rebeka G in helping me to secure my flat when I started renting....
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“Friendly, efficient, professional, effective ......”

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Jan 21,2022
Minithumbup
By: 'SUSAN SELWAY'
Jan 21,2022
0 people found
this helpful
Friendly, efficient, professional, effective and great value for money. Couldn't ask for a better service. Even during Covid the highest standards have been maintained. I would recommend this company to any landlord....
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“Excellent service when letting my house out i......”

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Jan 11,2022
Minithumbup
By: 'J & P'
Jan 11,2022
0 people found
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Excellent service when letting my house out in Horfield. It was our family home so it presented really well, so we were very pleased when TLG professionally edited the pictures, they looked great. They then got multiple offers and we achieved £100 over the asking rent. ...
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Staff picture Jack
(19)
Staff picture Samantha
(20)
Staff picture Maya
(88)
Staff picture Anna
(30)
Staff picture Alex
(11)
Staff picture Claire
(9)
Staff picture Millie
(1)
Staff picture Tobi
(18)
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(11)
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(3)
Staff picture Tracy
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(2)
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(1)
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

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The Letting Game

Branch - Henleaze, Bristol, BS9