The Letting Game
4.9/5, 552 reviews
95% recommended
94% lettings valuation accuracy
98% lettings fee satisfaction



Property Features

The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ... show more The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.

We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.

Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.

We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.

We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 94% 98% £400 £5,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
258 4 247 19 1 1 1 0 19 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Professional, knowledgable, friendly...”

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Aug 09,2022
Minithumbup
Tobi
By: 'Eloise'
Aug 09,2022
0 people found
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Tobi showed us around the property and was wonderful. I've had bad experiences with letting agents in the past and Tobi was the opposite! Although the viewing was running late she was very apologetic and made up for it by answering all our questions and ...
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“Despite being new to renting in Bristol, Tobi......”

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Aug 09,2022
Minithumbup
Tobi
By: 'Rhiannon'
Aug 09,2022
0 people found
this helpful
Despite being new to renting in Bristol, Tobi has been so friendly and helpful - answering all our queries, even on the weekend! I want to say thank you to her and all her team for guiding us smoothly through what can be a overwhelming ...
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“Tobi superstar!...”

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Aug 08,2022
Minithumbup
Tobi
By: 'C Anderson'
Aug 08,2022
0 people found
this helpful
Tobi has been absolutely amazing to us! Myself and some friends have recently signed for a flat with The Letting Game and Tobi has been polite, professional and informative throughout the entire process, from the viewing to answering all our questions. She always answers our ...
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“Good communication and friendly team really e......”

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Aug 06,2022
Minithumbup
By: 'Marie'
Aug 06,2022
0 people found
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Good communication and friendly team really enjoyed the communication from the company was a good service all round thank you...
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“The process was very simple and easy to compe......”

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Aug 03,2022
Minithumbup
By: 'Will Jones'
Aug 03,2022
0 people found
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The process was very simple and easy to compete. The phones were always answered very quickly and emails answered promptly....
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“The Letting Game was a great letting agency f......”

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Aug 02,2022
Minithumbup
Hope
Frankie
By: 'Lena'
Aug 02,2022
0 people found
this helpful
The Letting Game was a great letting agency for our first non student place. Contact was well maintained throughout the process from start to finish....
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“Really helpful with the application process, ......”

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Aug 01,2022
Minithumbup
Abbie
By: 'Emily'
Aug 01,2022
0 people found
this helpful
Really helpful with the application process, very on hand. They ran the viewings in a way it didn’t feel rushed or first-come-first-serve....
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“A shout out to 'Frankie' who let my property!......”

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Jul 29,2022
Minithumbup
Frankie
By: 'Mason'
Jul 29,2022
0 people found
this helpful
A shout out to 'Frankie' who let my property! She was a pleasure to deal with, professional & very responsive to my calls. She was able to answer my questions which really helped us make a decision. I would also recommend The Letting Game! Thank you ...
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“Amazing service and great help. We are loving......”

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Jul 28,2022
Minithumbup
Hope
By: 'Liam Bray'
Jul 28,2022
0 people found
this helpful
Amazing service and great help. We are loving our home. The team looked after us amazingly. Hope managed to deal with all of the issues of us moving from abroad....
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“Very helpful staff and easy moving in procedu......”

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Jul 28,2022
Minithumbup
Hope
Adriano
By: 'Tom'
Jul 28,2022
0 people found
this helpful
Very helpful staff and easy moving in procedure, would recommend the Letting Game to others if you are looking to rent a property in Bristol....
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“Great communication. Clear and concise work. ......”

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Jul 28,2022
Minithumbup
Abbie
By: 'Frank Hennessy'
Jul 28,2022
0 people found
this helpful
Great communication. Clear and concise work. Made the whole process seamless. Definitely recommend. The market is hard to understand and get into right now so having this help was vital....
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“Being an International student myself, I have......”

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Jul 28,2022
Minithumbup
Tracy
By: 'Dheeraj'
Jul 28,2022
0 people found
this helpful
Being an International student myself, I have been through the real struggle people like us face with agents in finding out a property. But to my surprise my experience with The Letting Game was extremely good. They were highly professional, welcoming and most importantly easy ...
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“Really good experience with the letting game!...”

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Jul 28,2022
Minithumbup
Adriano
Abbie
By: 'Josh'
Jul 28,2022
0 people found
this helpful
Really good experience with the letting game! The whole process was quick and efficient with excellent online interface and in person phone communication throughout the process. The payments and maintenance requests are handled brilliantly and the handover of keys was seamless. Be quick though, their ...
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“I have been living in the property from past ......”

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Jul 28,2022
Minithumbup
By: 'Swathi'
Jul 28,2022
0 people found
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I have been living in the property from past 2months!! And I love the place locality and it’s very peaceful...
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“Absolutely recommend! The letting game were......”

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Jul 28,2022
Minithumbup
Tobi
By: 'Megan'
Jul 28,2022
0 people found
this helpful
Absolutely recommend! The letting game were incredibly helpful and communicative throughout the often tricky process of finding a house. I felt supported during every stage....
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“Everything was smooth. The agency provided al......”

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Jul 27,2022
Minithumbup
Tobi
By: 'Santosh'
Jul 27,2022
0 people found
this helpful
Everything was smooth. The agency provided all the info requested. and also as a bouns my owner was really available when even needed...
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“Very Helpful...”

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Jul 27,2022
Minithumbup
Annabelle
By: 'Alex'
Jul 27,2022
0 people found
this helpful
Annabelle was very friendly and made the whole process very easy and was very responsive to any questions or problems I had, which took away a lot of the stress of sorting out accomodation last minute for a new job....
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“Nothing but good things to say. Letting game ......”

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Jul 27,2022
Minithumbup
Rachel
By: 'Ed Blackmore'
Jul 27,2022
0 people found
this helpful
Nothing but good things to say. Letting game employees were always quick to respond to emails and calls, plus incredibly helpful!...
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“All great. Very helpful. Flat was as describe......”

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Jul 27,2022
Minithumbup
By: 'David Mourier'
Jul 27,2022
0 people found
this helpful
All great. Very helpful. Flat was as described and agents were very responsive. Have had no issue whatsoever. Would recommend...
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“Brilliant,Great company with great staff. Fr......”

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Jul 27,2022
Minithumbup
George
Alex
By: 'Noah'
Jul 27,2022
0 people found
this helpful
Brilliant, Great company with great staff. From Alex giving the tour to the numerous phone calls with George, everything was sorted quickly. Would highly recommend....
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“Very responsive to any questions/concerns we ......”

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Jul 27,2022
Minithumbup
Jul 27,2022
0 people found
this helpful
Very responsive to any questions/concerns we have had over the last couple of months. The application and onboarding process were both very smooth....
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“Very helpful and quick to answer questions. T......”

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Jul 27,2022
Minithumbup
Frankie
By: 'Nicholas'
Jul 27,2022
0 people found
this helpful
Very helpful and quick to answer questions. They provide a helpful and supportive service. Their Instagram posts help you to stay ahead of the game....
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“The whole process from start to finish was co......”

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Jul 27,2022
Minithumbup
By: 'Caleb'
Jul 27,2022
0 people found
this helpful
The whole process from start to finish was completed very quickly and efficiently, adequate information was provided at each step to allow us to know what to do. Happy with the experience....
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“Extremely satisfied with the services. From the visit with Tobi ......”

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Jul 27,2022
Minithumbup
Hope
By: 'Nabila'
Jul 27,2022
0 people found
this helpful
Extremely satisfied with the services. From the visit with Tobi to the tenancy agreement arrangements with Hope, these people have exceeded our expectations. Very smooth process with everything digital which makes it even smoother and easy to track. Thanks for all the team who made ...
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Comment on agent fees
Very good
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“Very friendly and very helpful...”

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Jul 22,2022
Minithumbup
Tobi
By: 'James'
Jul 22,2022
0 people found
this helpful
Very helpful when it came to answering questions during the virtual viewing. She was very patient with the virtual viewing especially when the signal was very poor and She was also very thorough making sure we have as much information about the property. Very friendly ...
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“Tobi made our letting experience easy! She wa......”

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Jul 22,2022
Minithumbup
Tobi
By: 'Sophia'
Jul 22,2022
0 people found
this helpful
Tobi made our letting experience easy! She was really proactive and answered any questions we had! She also negotiated our desired, tenancy length, start date and got all the maintenance we asked for sorted! Tobi was really professional and friendly throughout, I would definitely recommend ...
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“Annabelle has been really helpful, super frie......”

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Jul 21,2022
Minithumbup
Annabelle
By: 'jess'
Jul 21,2022
0 people found
this helpful
Annabelle has been really helpful, super friendly when I met her for the viewing and really quick with responses on any questions or extra details I needed!...
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“Wonderful and Professional service from Tobi...”

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Jul 19,2022
Minithumbup
Tobi
By: 'Freya Inga'
Jul 19,2022
0 people found
this helpful
Tobi has made our experience with The Letting Game extremely easy and has not only been warm and responsive with all our queries but has gone above and beyond to make our experience as enjoyable and easy as possible whilst remaining utterly professional. For example ...
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“Very prompt and curious service...”

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Jul 18,2022
Minithumbup
Tobi
By: 'Ben'
Jul 18,2022
0 people found
this helpful
Very prompt and curious service (from Tobi), they helped us secure our property quickly when other agents left lacking. Would recommend....
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“A professional and efficient service....”

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Jul 15,2022
Minithumbup
Annabelle
By: 'William'
Jul 15,2022
0 people found
this helpful
I am a new tenant and have been thoroughly impressed by the professionalism demonstrated by The Letting Game staff throughout the letting process. In particular, Annabelle was approachable and friendly and responded to our queries quickly and thoroughly....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

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