1 stop properties
Glasgow, G31
3.5/5, 15 reviews
60% recommended
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“I have had a extremely bad experience with One Stop ......”

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Nov 13,2013
Minithumbdown
By: 'Mithilesh'
Nov 13,2013
4 people found
this helpful
I have had a extremely bad experience with One Stop Properties Letting Agency.
they are simply sitting to rob people. They will not return any amount from the deposit that you have given them. I am beginning to believe that their main income from the tenant is the deposit amount.
1) They are very costly.
2) They are good to speak to when you go to them initially and once you move in they wont bother if you have any problems in the apartment.
3) They wont return you any deposit.
4) The agreement that they make also misses many things. This is hard to notice. And on the basis of this they will take the entire amount from the safedepositscotland by providing fake bills.

Existing tenants with One Stop Properties. Please make a sign out report when you move out of the property as you are bound to have a dispute with them when you claim your money from the safe deposit scotland.
What agent could do to change your mind?
1) They should not disapprove of he tenant moving out of the property. 2) Stop cheating the tenants out of their deposit amount.
Attached Filesnbsp;
Was this helpful? Yes
By: W Jamieson, Director
Jan 20, 2014
Before you consider this review you should be aware of some facts.
The tenant left the flat in a most unacceptable state of cleanliness when he left. The flat needed painted, a thorough and deep clean and the blinds were so filthy that they required replacing. The flat was in a very good and clean condition when the tenant moved in.
We do not hold the tenant’s deposit. It is held by a Scottish Government approved Tenancy Deposit Scheme.
We did apply to the relevant Scottish Tenancy Deposit Scheme for the whole deposit to cover all these costs. If the tenant disagrees with our findings then he is perfectly entitled to raise a dispute with the TDS and they will adjudicate the case (which in fact the tenant did). It is the TDS which will decide whether the costs we have claimed are justified and to support our case we are required to provide full evidence of the condition of the property at move-in and at vacation. These people are very skilled at examining the evidence and understanding the costs involved. It would be very foolish of us to provide the TDS with “fake bills” as the TDS adjudicators would see through this very quickly.
Safedeposits Scotland reviewed the case and found in our favour and the whole of this tenant’s deposit was returned to 1 Stop Properties to cover the costs for the appalling mess that this tenant left behind.
The tenant was awarded NOTHING!
We do not make money from tenant’s deposits. We only recover justifiable costs. The TDS were introduced to prevent exactly what this tenant is incorrectly claiming we are doing.
I feel that it is important that our side of this story is understood the tenant’s version of events is completely inaccurate.
He is obviously very upset that he has lost his deposit but he should have taken far more care of the property for the 17 months he was there.
Attachments

By: William Jamieson, Director, 1 Stop Properties
Jan 20, 2014
Before you consider this review you should be aware of some facts.
The tenant left the flat in a most unacceptable state of cleanliness when he left. The flat needed painted, a thorough and deep clean and the blinds were so filthy that they required replacing. The flat was in a very good and clean condition when the tenant moved in.
We do not hold the tenant’s deposit. It is held by a Scottish Government approved Tenancy Deposit Scheme.
We did apply to the relevant Scottish Tenancy Deposit Scheme for the whole deposit to cover all these costs. If the tenant disagrees with our findings then he is perfectly entitled to raise a dispute with the TDS and they will adjudicate the case (which in fact the tenant did). It is the TDS which will decide whether the costs we have claimed are justified and to support our case we are required to provide full evidence of the condition of the property at move-in and at vacation. These people are very skilled at examining the evidence and understanding the costs involved. It would be very foolish of us to provide the TDS with “fake bills” as the TDS adjudicators would see through this very quickly.

Safedeposits Scotland reviewed the case and found in our favour and the whole of this tenant’s deposit was returned to 1 Stop Properties to cover the costs for the appalling mess that this tenant left behind.
The tenant was awarded NOTHING!

We do not make money from tenant’s deposits. We only recover justifiable costs. The TDS were introduced to prevent exactly what this tenant is incorrectly claiming we are doing.
I feel that it is important that our side of this story is understood the tenant’s version of events is completely inaccurate.
He is obviously very upset that he has lost his deposit but he should have taken far more care of the property for the 17 months he was there.

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Opening Hours
Address

1 stop properties
491-493 Duke Street
Dennistoun,Glasgow
City of Glasgow
G31 1DL
0141 550 5260

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 80% £400 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 6 5 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“A truly disturbing level of casual racism and......”

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Aug 28,2020
Minithumbdown
By: 'Charles'
Aug 28,2020
0 people found
this helpful
A truly disturbing level of casual racism and nationalism is thrown at certain applicants and tenants, apparently. A friend is moving back to the city so naturally I suggested she inquire with 1 Stop Properties, since they're the letting agency I use and have had few ...
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By: Melanie Gibbons
Oct 09, 2020
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We are disappointed to have received your review. You are correct. Nationality should be, and is irrelevant in regards to letting a property via our agency. We do have a tried and tested application process, and recognise that our referencing criteria is strict. However we have tenants (and Landlords) of countless nationalities, and wholly object to your accusation of prejudice. ...

“One Stop provided an excellent service and I ......”

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Aug 07,2020
Minithumbup
By: 'Adele'
Aug 07,2020
0 people found
this helpful
One Stop provided an excellent service and I would recommend them. I have rented from perhaps 6/7 agents in Glasgow and I can say without a doubt that this was the best experience I have had. The photos given to you on move in of the ...
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“I've used One Stop to rent out my flat in Gla......”

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Mar 17,2020
Minithumbup
By: 'Richard'
Mar 17,2020
0 people found
this helpful
I've used One Stop to rent out my flat in Glasgow for several years now and, having experienced awful service from other agents in the past, cannot recommend them highly enough. There is always a friendly, reassuring, professional and, most importantly, competent voice on the ...
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“I've used One Stop to rent out my flat in Gla......”

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Mar 17,2020
Minithumbup
By: 'Richard'
Mar 17,2020
0 people found
this helpful
I've used One Stop to rent out my flat in Glasgow for several years now and, having experienced awful service from other agents in the past, cannot recommend them highly enough. There is always a friendly, reassuring, professional and, most importantly, competent voice on the ...
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Was this helpful? Yes
By: Melanie Gibbons
Mar 18, 2020
View all comments (1)
Hi Richard, Many thanks for this 5* review. We are delighted that you took the time to share your experience as a Landlord, with others. People can sometimes be quick to criticise when it comes to complaining, so we are so pleased to read that you are a "very happy landlord". That makes us a very happy agency. Here's to many more successful years together. :-) ...

“If I could have given less than 1 s......”

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Aug 16,2019
Minithumbdown
By: 'Michael'
Aug 16,2019
1 people found
this helpful
*If I could have given less than 1 star I would. I called to book a viewing for a property and I was told that they can not book viewings for people that do not have the last 3 months of residency spent in the UK. I ...
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By: Melanie Gibbons
Aug 16, 2019
View all comments (1)
Hi Michael, We are sorry to see that you gave us a 1* review. Our referencing criteria is strict, and we do insist that all applicants are able to provide us with recent proof of UK residency. As you were not able to provide this, we didn't want to waste your time showing you around a flat, as we would not be able to proceed with an application. We have tenants from all over the world, all of whom do meet our criteria. Therefore, we categorically refute your claims of racism and xenophob ...

“Very positive...”

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Mar 16,2018
Minithumbup
By: 'David'
Mar 16,2018
0 people found
this helpful
I would like to thank all members of staff at one stop properties. They were all very helpful during my tenancy and always very proffesional....
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Comment on agent fees
Good
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“Throughout my tenancy, I was looking to writing a great ......”

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Oct 06,2017
Minithumbdown
By: 'Chad'
Oct 06,2017
2 people found
this helpful
Throughout my tenancy, I was looking to writing a great review. When it comes to pre-tennancy and during tenancy service, 1 Stop is perhaps the best agent in Glasgow.... but note that qualification - we'll get back to that. When I first identified the property they ...
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Comment on agent fees
£25 for an "Exit reference". Yeah, you read that right. Its going to cost you £25 for each new agent to contact them.
Was this helpful? Yes

“After renting out my property in Glasgow for a few ......”

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May 11,2017
Minithumbup
By: 'Karen'
May 11,2017
0 people found
this helpful
After renting out my property in Glasgow for a few years now and using several of the well known property agents I£ve found 1 Stop Property to provide the best service. Always on time when providing me with statements, they respond to emails quickly and ...
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“Fleeced for my deposit. Apparently it costs £30 to clean windows ......”

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Apr 06,2017
Minithumbdown
By: 'Paul'
Apr 06,2017
3 people found
this helpful
Fleeced for my deposit. Apparently it costs £30 to clean windows and £110 to brush floors.... oh and £47 administration fee. Poor service...
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Comment on agent fees
Ripped off
Was this helpful? Yes
By: Willie Jamieson
Apr 25, 2017
View all comments (1)
I am a director at 1 Stop Properties and I would like to respond to Mr Savage's one sided review. When Mr Savage moved in to the property on 09.06.2014 the flat was in a good and clean condition as was evidenced by the detailed inventory report (along with 112 photographs of the flat condition at move-in) which he received at the time. Mr Savage accepted this report. When he vacated the flat, we conducted a detailed check out inspection, as we do with all our properties. This check out inspe ...

“I would highly recommend 1 Stop Properties. Everything was always taken ......”

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Mar 02,2017
Minithumbup
By: 'Wioleta'
Mar 02,2017
0 people found
this helpful
I would highly recommend 1 Stop Properties. Everything was always taken care of so quickly, (issues like broken boiler, oven, heating etc)many times even same day I phoned them they got someone to my flat to solve the problem. They are extremely professional. Been with 4 ...
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“I would never recomend this agency to any one, they ......”

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Jan 19,2017
Minithumbdown
By: 'Michael'
Jan 19,2017
7 people found
this helpful
I would never recomend this agency to any one, they turn up unannounced while you are not there and do an inspection checklist which is ridiculous and insulting. They charge over the odds and have no consideration to the tenants needs. Over a month before ...
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“After 3 years being a tenant of one of the properties ......”

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Nov 20,2014
Minithumbup
By: 'Cristina'
Nov 20,2014
0 people found
this helpful
After 3 years being a tenant of one of the properties they manage I only have good words. They are very professional and helpful.You feel relaxed as they are always there for any problem that might come up.They also keep the properties in very ...
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“I have had a extremely bad experience with One Stop ......”

Share on :
Nov 13,2013
Minithumbdown
By: 'Mithilesh'
Nov 13,2013
4 people found
this helpful
I have had a extremely bad experience with One Stop Properties Letting Agency. they are simply sitting to rob people. They will not return any amount from the deposit that you have given them. I am beginning to believe that their main income from the ...
read full review
What agent could do to change your mind?
1) They should not disapprove of he tenant moving out of the property. 2) Stop cheating the tenants out of their deposit amount.
Attached Filesnbsp;
Was this helpful? Yes
By: W Jamieson, Director
Jan 20, 2014
View all comments (2)
Before you consider this review you should be aware of some facts. The tenant left the flat in a most unacceptable state of cleanliness when he left. The flat needed painted, a thorough and deep clean and the blinds were so filthy that they required replacing. The flat was in a very good and clean condition when the tenant moved in. We do not hold the tenant’s deposit. It is held by a Scottish Government approved Tenancy Deposit Scheme. We did apply to the relevant Scottish Tenancy Dep ...

“1 Stop did what they were supposed to do when I ......”

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Feb 28,2013
Minithumbup
By: 'Kenny'
Feb 28,2013
1 people found
this helpful
1 Stop did what they were supposed to do when I moved into my flat. Everything was explained to me clearly before I was handed the keys. Maintenance issues were dealt with quickly and efficiently when they came up, no squabbles. But the thing that set ...
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“I have not long moved into my property and i ......”

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Jul 22,2011
Minithumbup
By: 'bedor23'
Jul 22,2011
1 people found
this helpful
I have not long moved into my property and i have to say so far so good. the property was spotless and the move in process was fairly straightforward. Lets hope it stays that way for the rest of my tenancy :)...
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Awards won by 1 stop properties, Glasgow G31 1DL


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