New Era Agency
Portsmouth, PO4
2.4/5, 11 reviews
27% recommended
75% sales valuation accuracy
75% sales fee satisfaction
0% lettings valuation accuracy
60% lettings fee satisfaction

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“I would not ordinarily leave comments on a site like ......”

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Oct 10,2013
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By: 'Geoff'
Oct 10,2013
1 people found
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I would not ordinarily leave comments on a site like this but I wanted to just say how pleased we are with the service we receive as Landlords. We own a house in Portsmouth which we bought specifically to rent out - we had never done this before, this was our first dip into the world of rental as a landlord, having only ever been tenants most of our lives - I telephoned several agents to enquire about fees and to ask what was involved. Most seemed totally disinterested but New Era spent more than 20 minutes explaining to me the various legal aspects, particularly because our house would be considered an HMO - I had no idea what this meant at the time. I was persuaded by their local knowledge and we signed up. Within a few days the house had rented at full asking price. That was nearly 3 years ago and we have never once had a problem.OK, much of that could be because we stumbled on great tenants (which is a major factor) but we are really pleased with the service we get. One lady in the office has been there more than 40 years, I think that speaks volumes. Take notice all of you other agents in Portsmouth & Southsea - visit New Era and take a leaf out of their book for customer service. I do not work for New Era nor know anyone from New Era as a friend - in fact i pay them each month so I am certainly not promoting them for any other reason than they are genuinely good people. 5*****
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Latest Reviews

View all Reviews 11
21st Sep 2022
reviewed by 'Karen'
“Absolutely awful. The branch manager was very unprofessional and got quite annoyed when I called him out on issues that ......”
14th Aug 2019
reviewed by 'Annoyed'
“DO NOT use. I've never know such an awful agency. Don't expect your deposit back if you use them but ......”
26th Jun 2019
reviewed by 'William'
“Excellent service, Chris, Sherrie, and Jason all incredibly helpful, quick responses and delivered on all promises made before moving into ......”
7th Apr 2019
reviewed by 'UoP'
“I am masters student and have rented many houses in Portsmouth with many different estate agents but new era are ......”
8th Sep 2018
reviewed by 'ANON'
“My housemates and I had an AWFUL experience with this agency. Throughout the year they were generally very slow at ......”
31st Mar 2015
reviewed by 'cmartin85'
“Very very rude and unhelpful. You would not think they were trying to market something. As I am female I ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

New Era Agency
194 Albert Road
Southsea,Portsmouth
Hampshire
PO4 0JT
023 9281 1854

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 75% £0 £0
Lettings 0% 60% £350 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 2 7 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Absolutely awful. The branch manager was very......”

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Sep 21,2022
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By: 'Karen'
Sep 21,2022
1 people found
this helpful
Absolutely awful. The branch manager was very unprofessional and got quite annoyed when I called him out on issues that were unsatisfactory. Moved my daughter into student housing yesterday. Room was absolutely filthy yet it was apparently cleaned. Broken and substandard furniture. He blamed last ...
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“DO NOT USE!...”

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Aug 14,2019
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By: 'Annoyed'
Aug 14,2019
3 people found
this helpful
DO NOT use. I've never know such an awful agency. Don't expect your deposit back if you use them but I would advise not using them....
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“Excellent service, Chris, Sherrie, and Jason ......”

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Jun 26,2019
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Chris
By: 'William'
Jun 26,2019
0 people found
this helpful
Excellent service, Chris, Sherrie, and Jason all incredibly helpful, quick responses and delivered on all promises made before moving into the six bed house....
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“Worst student estate agency in Portsmouth...”

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Apr 07,2019
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Chris
By: 'UoP'
Apr 07,2019
2 people found
this helpful
I am masters student and have rented many houses in Portsmouth with many different estate agents but new era are by far the worst! Seemed alright at first but when it comes to getting the deposit, they try claim for things that are unreasonable, luckily ...
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“AVOID THIS AGENCY AT ALL COSTS...”

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Sep 08,2018
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By: 'ANON'
Sep 08,2018
4 people found
this helpful
My housemates and I had an AWFUL experience with this agency. Throughout the year they were generally very slow at coming to fix repairs with the house. Towards the end of the academic year, they became increasingly slow to fix any problems, alongside failing to ...
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“Very very rude and unhelpful. You would not think they ......”

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Mar 31,2015
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By: 'cmartin85'
Mar 31,2015
5 people found
this helpful
Very very rude and unhelpful. You would not think they were trying to market something. As I am female I got third degree about what I earn when just ringing to book a viewing. As If I do not have the common sense to know ...
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“Had problems with the house.Chris came round and sorted ......”

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Nov 06,2014
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Chris
By: 'Dave'
Nov 06,2014
1 people found
this helpful
Had problems with the house. Chris came round and sorted all works to be done and gave me all the details in writing....
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“We rent from New Era and they are terrible! They ......”

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Mar 06,2014
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By: 'Unhappy'
Mar 06,2014
1 people found
this helpful
We rent from New Era and they are terrible! They will only carry work out if you constantly hound them or involve the council! Go elsewhere, you have been warned!...
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What agent could do to change your mind?
Do not make tenants feel like they are second calss citizens because they rent! If you take decent rent then you shoud at least provide works that need doing in a reasonable time scale!
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“I would not ordinarily leave comments on a site like ......”

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Oct 10,2013
Minithumbup
By: 'Geoff'
Oct 10,2013
1 people found
this helpful
I would not ordinarily leave comments on a site like this but I wanted to just say how pleased we are with the service we receive as Landlords. We own a house in Portsmouth which we bought specifically to rent out - we had never ...
read full review
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“We rented with new era for a year and found ......”

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Jun 17,2013
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David
By: 'K&J'
Jun 17,2013
1 people found
this helpful
We rented with new era for a year and found them more than helpful and quick to respond to any problems that arose. Rory and David were both extremely pleasant to deal with and the family run atmosphere of the agency did make the relationship ...
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“This is the worst agency ever! Do not go to ......”

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Oct 16,2012
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By: 'Portsmouth12'
Oct 16,2012
4 people found
this helpful
This is the worst agency ever! Do not go to them if you are looking to rent! They treat you like crap! As soon as you give your notice they are on your back constantly! I have always left properties in a good clean condition ...
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By: Anita
Jul 21, 2017
View all comments (2)
THEY ARE THE WORST. I am shocked on how horrible to treat students, I feel like I've been rubbed. They all nice to your face but once you're leaving them they will take advantage of you BADLY. I and my friends left the house in perfect condition and they ended up complaining about little things and kept saying the houses wasn't cleaned well enough! I promise you the house was perfectly fine. They took a HUGE amount of our deposit which they said will go towards a cleaner and towards them. They a ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by New Era Agency, Portsmouth PO4 0JT



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