“AVOID THIS AGENCY AT ALL COSTS...”
1 Star Review
Sep 08,2018
By:
'ANON'
Sep 08,2018
Branch: Portsmouth, 194 Albert Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PO4
Branch: Portsmouth, 194 Albert Road
Lettings (as a Tenant)
Postcode: PO4
4
people found
this helpful
My housemates and I had an AWFUL experience with this agency. Throughout the year they were generally very slow at coming to fix repairs with the house. Towards the end of the academic year, they became increasingly slow to fix any problems, alongside failing to uphold their promises to us such as new sets of drawers for a few of the bedrooms. Just before moving out, a member of staff from this agency performed a check round the house with us and advised us on what things we need to do in order to gain all of our deposits back, including things such as cleaning the skirting boards and covering over any marks on the walls with a little paint. When moving out, the house was in very good order and all things that were asked of us were done. A few months later, the agency then contact us to inform us we will only be getting £40 EACH of the £400 EACH we all paid initially. £800 of this due to 'paint work' and failed to specify the rest of the break down costs. Very angered by this, we tried to get in touch with New Era to find out where the paint work was required, why it would cost £800, and where the other money from our deposits was going. New Era failed to respond to this over the course of a few WEEKS, despite many emails being sent to persist with this issue. Still left with no real answer from this agency, we have now lost the majority of our deposits and feel very victimised. DO NOT USE THIS AGENCY.
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