Used this agency as a tenant. Have found them to be fairly poor overall.
Requests for repairs in the house take a looong time to be actioned, and the majority are not carried out. To be fair, this could be down to the landlords who seem the types to rake in the rents, but don't like to maintain their properties, despite receiving thousands in rent.
Agree with previous poster about the rude staff at this branch.. There is a particular rather snooty lady who seems to be 'in charge' of lettings and whose attitude is condescending and at times bullying. Why she has such a 'superior' attiitude is a mystery, as of course anyone without qualifications and experience can set up as a letting agent.
One thing the agency does is try and charge tenants for 'going onto a period tenancy' when in fact this is something that occurs automatically at the end of the fixed term, there is absolutely nothing they have to do. (this has been confirmed by Shelter amongst others).
Ironically the landlords when they last visited were also complaining to me about this agency, saying how little they did for the money. So they are not popular with either landlord or tenant. Best avoided, really.