I agree with Saumagne, it would appear I was also a tenant at the same address as the problems discussed seem all too familar. I would avoid them like the plague. They are the most unscrupulous letting agency I know of.
I moved out 4 months ago and am still fighting to get my deposit back (through small claims). One of the employees, Becky, likes to threaten you and harasses tenants. Just a visit to their office in Bracknell will show you just how unprofessional they are!