Even one star is far too generous for these thugs.
Despite advertising that Forrest Property Services rent out luxury apartments at reasonable prices, and while on the surface the flats do look decent, it doesn't take long to figure out you've been had. Mushrooms, rising damp, broken and loose tiles, leaking, or should I say gushing ceilings, for which they were never in a hurry or, dare I say, interested in remedying.
The front entrance is hazardous because of the broken patio tiles and rubbish all over the place, the communal garden is more like a communal forest and local tip. Their maintenance workers, when they do show up, do very little maintaining, and once they're done, couldn't be bothered to clean up. They leave their garbage and tools right where they left them. Never to be moved.
Then, the issue with the bills. While we're obviously responsible to pay them, Forrest insists on writing us letters to be viewed as bills, therefore, none of the bills are in our name (no mention of this in the lease). Our "bills" provide no details about consumption or cost. We waited 16 months before getting our first gas and electricity "letters". We had to fight to get details about the billing. We also waited eleven months for a water bill, we had questions about it as there were several inconsistencies, particularly with dates, but they ignored us. We wrote to them twice, we called and spoke to them face to face. They then informed us that the water company would disconnect the whole building, which is illegal, and Forrest would tell all the tenants in the building that it was our fault. By law, we are entitled to proper bills, but that fact alludes them.
Don't even get me started on the Deposit Protection Scheme.
RED ALERT: AVOID, AVOID, AVOID.