I have never had to deal with such an unprofessional, shoddy agency such as Forrest before. Everything is unorganised from their "broom cupboard" of an office to the way they try and deal with you on the phone if god forbid you ever have a problem with the property you have rented from them. Then there is the matter of their extortionate fees (£100) for a tenancy renewal which they ask for after just 6 months of moving in to a rented property and their shocking Tenancy Agreement with clauses that according to a solicitor would be laughed out of court if they tried it on. Be wary of their £3.50 charges per day for any late payments along with charging £20.00 for sending you a letter with this garbage written on it. In short, they will rip you off at any given opportunity and they turn a blind eye to anything of importance unless it has a £ sign in front of it.