100% lettings valuation accuracy
99% lettings fee satisfaction
Sep 19,2013
Sep 19,2013
1
people found
this helpful
this helpful
Whilst living in a property that SG let and managed for us, we were all deeply unsatisfied with the level of service we received, especially considering the amount we paid in rent and additional fees to secure the property.
When we moved into the property there was obvious signs that it hadn't been cleaned properly and a lot the previous tenants belongings were still in it.
There were many issues with the property itself, such as a poor boiler, faulty heating, lack of ventilation in the bathroom and kitchen and pipe leaks that required professional maintenance to reconstruct parts of the house. When we would contact SG to tell them of these problems, we were either told that it was our responsibility to sort it out or sometimes we would wait for weeks on end until something was done.
Upon leaving the property, we cleaned the house to what we believed an acceptable standard. During our tenancy there had been obvious signs of wear and tear that you would expect from living in a property for a year or two. We held ourselves liable in certain aspects as far as dilapidations were concerned. When we received the 'Check Out Report', we were astonished to see that we had been held to ransom. Much of our deposit had been taken and when we corresponded with SG, in a form of compromise, we were shut down completely. We are still attempting to get the majority of our deposit back more than three months down the line and fear that we may have to proceed with legal proceedings.
If you don't have a particular budget and can afford to pay well over the odds for rent and property management, then SG is probably the letting agent for you. If you are looking for a bargain or value for money and not to be treated like a child, I would strongly advise you not to use this service!
When we moved into the property there was obvious signs that it hadn't been cleaned properly and a lot the previous tenants belongings were still in it.
There were many issues with the property itself, such as a poor boiler, faulty heating, lack of ventilation in the bathroom and kitchen and pipe leaks that required professional maintenance to reconstruct parts of the house. When we would contact SG to tell them of these problems, we were either told that it was our responsibility to sort it out or sometimes we would wait for weeks on end until something was done.
Upon leaving the property, we cleaned the house to what we believed an acceptable standard. During our tenancy there had been obvious signs of wear and tear that you would expect from living in a property for a year or two. We held ourselves liable in certain aspects as far as dilapidations were concerned. When we received the 'Check Out Report', we were astonished to see that we had been held to ransom. Much of our deposit had been taken and when we corresponded with SG, in a form of compromise, we were shut down completely. We are still attempting to get the majority of our deposit back more than three months down the line and fear that we may have to proceed with legal proceedings.
If you don't have a particular budget and can afford to pay well over the odds for rent and property management, then SG is probably the letting agent for you. If you are looking for a bargain or value for money and not to be treated like a child, I would strongly advise you not to use this service!
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Latest Reviews
1st Dec 2014
reviewed by 'Howard'
27th Nov 2014
reviewed by 'elena'
26th Nov 2014
reviewed by 'Neil'
19th Sep 2014
reviewed by 'Tom'
20th Sep 2013
reviewed by 'Evie'
19th Sep 2013
reviewed by 'GM'
Opening Hours
Address
Shepherd Gilmour Properties
241 Deansgate
Manchester
Greater London
M3 4EN
08433174777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £425 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 01,2014
Dec 01,2014
0
people found
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Just spoke to Rebecca Dermody at Shepherd Gilmour. She informed me that they have secured new tenants for my apartment within days of the existing tenant moving out which is great. However, this is the first time I have spoken to Rebecca and I was ...
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Nov 27,2014
Nov 27,2014
0
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I have to say, the comments below don't reflect the experience i have had thus far with SG, I have lived in my flat about 3 months now and besides loving the flat and the quality of all of it's facilities, the service has been rather ...
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Nov 26,2014
Nov 26,2014
0
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I've let my apartment from SG in Manchester for the last 5.5 years, and service I have had from the business has been great. yeah, you know what, they struggled to get a contractor out for my boiler in between Christmas and New Year - but ...
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Sep 19,2014
Sep 19,2014
0
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It took us 8 weeks to get our deposit back.
They tried to charge us for damage that existed before we moved into the flat (which we could evidence with photos), and tried to charge us £100 for cleaning the flat, even though when we moved in, ...
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Sep 20,2013
Sep 20,2013
2
people found
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I had read some bad reviews of Shepherd Gilmour online, but had unfortunately fallen in love with a flat they were marketing. I now wish I'd kept looking.
After I moved in, I found that the gate to my "secure parking spot" had rusted over ...
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Sep 19,2013
Sep 19,2013
1
people found
this helpful
this helpful
Whilst living in a property that SG let and managed for us, we were all deeply unsatisfied with the level of service we received, especially considering the amount we paid in rent and additional fees to secure the property.
When we moved into the property ...
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read full review
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Apr 19,2013
Apr 19,2013
1
people found
this helpful
this helpful
AVOID like the plague.
Myself and two friends were looking for a 3 bed house to rent in Hulme, Manchester. There was a shortage of available properties at the time so Chris at Shepherd and Gilmour suggested we rent a 3 bed townhouse for 6 months whilst the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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