100% lettings valuation accuracy
99% lettings fee satisfaction
Sep 19,2014
Sep 19,2014
0
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It took us 8 weeks to get our deposit back.
They tried to charge us for damage that existed before we moved into the flat (which we could evidence with photos), and tried to charge us £100 for cleaning the flat, even though when we moved in, the flat was in a disgusting state, it even had previous tenants dirty crockery still there! All the matresses where badly in need of replacing and the beds were old, whilst the living room sofa was falling apart. We sent a long email itemising all the damage that existed in the property as soon as we arrived. After 2 months(!) of repeated emails from us, they made some false promises that they would get things replaced, but nothing came from it and we heard nothing from them all year after that. Then they seemingly forgot all about the complaints we made and tried to charge us over £500 out of our deposits.
When disputing the deposit, they ignored the numerous emails and phonecalls we made. Chris Picoto and his manager, Colin Scarborough where absolutely abysmal to deal with - clearly they are only interested in making a profit, rather than giving any hint of decent customer service. Chris especially took weeks to reply to simple emails, even after being badgered with phonecalls from us. When he did respond, he seemed to fail to understand the concept of "Reply All".
My advice to anyone that has SG as estate agents is don't expect anything from them, ever. If you do have a problem, it will take months to remedy - they'll act all pally with you on the phone, but nothing will come of what they say. Anything they say when you view the property about replacing or repairing anything will come to nothing. Itemise any damage when you arrive and use your camera. When they inevitably try and take ridiculous amounts from your deposit (e.g. £100 for a clean they've clearly never done before, or £70 to "re silicone" literally 1 inch of damp from a bath), just go straight to the indepedent tenancy deposit scheme. Don't do what we did and think they might turn out to be decent people and deal with you honestly, fairly or speedily: They won't.
There is much more to our story but I've kept it brief. Long and short of it is there are plenty of flats in Manchester for all price ranges. Save yourself the trouble and avoid this set of money grabbing, incompetent time-wasters at all costs.
They tried to charge us for damage that existed before we moved into the flat (which we could evidence with photos), and tried to charge us £100 for cleaning the flat, even though when we moved in, the flat was in a disgusting state, it even had previous tenants dirty crockery still there! All the matresses where badly in need of replacing and the beds were old, whilst the living room sofa was falling apart. We sent a long email itemising all the damage that existed in the property as soon as we arrived. After 2 months(!) of repeated emails from us, they made some false promises that they would get things replaced, but nothing came from it and we heard nothing from them all year after that. Then they seemingly forgot all about the complaints we made and tried to charge us over £500 out of our deposits.
When disputing the deposit, they ignored the numerous emails and phonecalls we made. Chris Picoto and his manager, Colin Scarborough where absolutely abysmal to deal with - clearly they are only interested in making a profit, rather than giving any hint of decent customer service. Chris especially took weeks to reply to simple emails, even after being badgered with phonecalls from us. When he did respond, he seemed to fail to understand the concept of "Reply All".
My advice to anyone that has SG as estate agents is don't expect anything from them, ever. If you do have a problem, it will take months to remedy - they'll act all pally with you on the phone, but nothing will come of what they say. Anything they say when you view the property about replacing or repairing anything will come to nothing. Itemise any damage when you arrive and use your camera. When they inevitably try and take ridiculous amounts from your deposit (e.g. £100 for a clean they've clearly never done before, or £70 to "re silicone" literally 1 inch of damp from a bath), just go straight to the indepedent tenancy deposit scheme. Don't do what we did and think they might turn out to be decent people and deal with you honestly, fairly or speedily: They won't.
There is much more to our story but I've kept it brief. Long and short of it is there are plenty of flats in Manchester for all price ranges. Save yourself the trouble and avoid this set of money grabbing, incompetent time-wasters at all costs.
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Latest Reviews
1st Dec 2014
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27th Nov 2014
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26th Nov 2014
reviewed by 'Neil'
19th Sep 2014
reviewed by 'Tom'
20th Sep 2013
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Opening Hours
Address
Shepherd Gilmour Properties
241 Deansgate
Manchester
Greater London
M3 4EN
08433174777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £425 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
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- Block Management
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Dec 01,2014
Dec 01,2014
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Just spoke to Rebecca Dermody at Shepherd Gilmour. She informed me that they have secured new tenants for my apartment within days of the existing tenant moving out which is great. However, this is the first time I have spoken to Rebecca and I was ...
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Nov 27,2014
Nov 27,2014
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I have to say, the comments below don't reflect the experience i have had thus far with SG, I have lived in my flat about 3 months now and besides loving the flat and the quality of all of it's facilities, the service has been rather ...
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Nov 26,2014
Nov 26,2014
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I've let my apartment from SG in Manchester for the last 5.5 years, and service I have had from the business has been great. yeah, you know what, they struggled to get a contractor out for my boiler in between Christmas and New Year - but ...
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Sep 19,2014
Sep 19,2014
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It took us 8 weeks to get our deposit back.
They tried to charge us for damage that existed before we moved into the flat (which we could evidence with photos), and tried to charge us £100 for cleaning the flat, even though when we moved in, ...
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Sep 20,2013
Sep 20,2013
2
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I had read some bad reviews of Shepherd Gilmour online, but had unfortunately fallen in love with a flat they were marketing. I now wish I'd kept looking.
After I moved in, I found that the gate to my "secure parking spot" had rusted over ...
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Sep 19,2013
Sep 19,2013
1
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Whilst living in a property that SG let and managed for us, we were all deeply unsatisfied with the level of service we received, especially considering the amount we paid in rent and additional fees to secure the property.
When we moved into the property ...
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Apr 19,2013
Apr 19,2013
1
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AVOID like the plague.
Myself and two friends were looking for a 3 bed house to rent in Hulme, Manchester. There was a shortage of available properties at the time so Chris at Shepherd and Gilmour suggested we rent a 3 bed townhouse for 6 months whilst the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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