0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Sep 05,2013
Sep 05,2013
1
people found
this helpful
this helpful
These have to be the most condescending people I have ever had the misfortune to deal with. Very rude, unhelpful and obstructive. Made my partner feel like she wasn't good enough to live in any of their properties. They seem to look down their noses at everyone who walks through their door. This isn't an isolated case as I know many people who have either tried renting a property or selling a property that have had the same experience. If you are a landlord I would stay well clear as they are very obstructive towards prospective tenants. I was sat in the office waiting while one of them (Jane i think), openly slagged off another tenant to a colleague on the phone.
We were left waiting outside a property at the initial viewing and no one turned up, we got an answer message from them the next day saying that they had cancelled the appointment because we were "assisted" ie DSS. This was an untrue ASSUMPTION on the part of the agent as we have a combined main income in excess of £45,000 AND run a part time business.
A slight administrative error regarding the search fee on our part during the application process was treated like it was the end of the world, an issue that could have been sorted within an hour. Needless to say we were not prepared to deal with this agent during a long term let so backed out of renting the property.
We were left waiting outside a property at the initial viewing and no one turned up, we got an answer message from them the next day saying that they had cancelled the appointment because we were "assisted" ie DSS. This was an untrue ASSUMPTION on the part of the agent as we have a combined main income in excess of £45,000 AND run a part time business.
A slight administrative error regarding the search fee on our part during the application process was treated like it was the end of the world, an issue that could have been sorted within an hour. Needless to say we were not prepared to deal with this agent during a long term let so backed out of renting the property.
What agent could do to change your mind?
Rethink your appalling attitude towards your customers, who at the end of the day are paying your wages!Attached Filesnbsp;
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Opening Hours
Address
Newland Rennie
Portwall House, Bank Street
Chepstow
Monmouthshire
NP16 5EL
01291 626775
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £325,000 | £325,000 |
| Lettings | 100% | 99% | £890 | £890 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 06,2022
Dec 06,2022
0
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Great experience with this team. My letting agent Kevin Bushell helps me for this .Marion did my reference easy .l thank them from my bottom of heart .l strongly recommend this team for all...
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Sep 18,2020
Sep 18,2020
2
people found
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this helpful
If the rating could be lower it would be!
David James Newland Rennie are disgraceful in their attitude to the properties they 'manage', they take no responsibility for their tenants and do nothing to hold them to their tenancy agreements.
They will happily leave drug ...
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Mar 03,2020
Mar 03,2020
0
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We have rented out our family home with Newland Rennie for the past 14 years and we would recommend this company without reservation. Our property was managed with great care and Newland Rennie always found us tenants who looked after our house very well. Their customer ...
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Oct 04,2017
Oct 04,2017
2
people found
this helpful
this helpful
Very poor customer service. Poor advice. Need in bidding war. Seems to have no idea on how purchasing a property should be achieved. Only interested in best price and doesn't seem to take into account the vendor and purchasers positions
Will never use to buy ...
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Oct 07, 2017
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Thank you for your comment in response to my review. The female estate agent was not very helpful and at times condescending. The sale was lost - a complaint was made to HQ in Newport regarding the whole process and communication methods, a phone call from the Cheltenham office was promised. That was two months ago - still no call
I think you should review your processes as most estate request best and final offers and present this to the vendor. We have since secured a proper ...
Sep 05,2013
Sep 05,2013
2
people found
this helpful
this helpful
From the start I was met with I what I could at best describe as a snooty, condescending attitude. Almost every step of the way I was spoken down to and put in my place. When my partner called in to present some personal information ...
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Feb 15, 2016
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What a disgusting attitude towards customers. Laughing and misleading. ...
Sep 05,2013
Sep 05,2013
1
people found
this helpful
this helpful
These have to be the most condescending people I have ever had the misfortune to deal with. Very rude, unhelpful and obstructive. Made my partner feel like she wasn't good enough to live in any of their properties. They seem to look down their noses ...
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What agent could do to change your mind?
Rethink your appalling attitude towards your customers, who at the end of the day are paying your wages!Attached Filesnbsp;
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Jul 11,2007
Jul 11,2007
1
people found
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This estate agent is really bad!! i took out a 6 month lease at first stating i wish to live at the property for many years. After the 6 months past they put the house on the market again. I had to pay another ...
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Nov 16, 2011
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Hello Micky and Mitch
I am sorry that you are upset that your landlord decided to sell or re-let the property that you lived in. However can I just explain that we do not own the property and merely act under the instruction of your landlord who is the owner and has every right to sell or re-let what belongs to him. Unfortunately property owners do not necessarily know when it is the right time to sell their property. It may very well have been your landlords intention to keep renting the pro ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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