Newland Rennie
Chepstow, NP16
1.7/5, 6 reviews
17% recommended
0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

“This estate agent is really bad!! i took out a 6 ......”

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Jul 11,2007
Minithumbdown
By: 'mickyandmitch'
Jul 11,2007
1 people found
this helpful
This estate agent is really bad!! i took out a 6 month lease at first stating i wish to live at the property for many years. After the 6 months past they put the house on the market again. I had to pay another
Was this helpful? Yes
By: Golden
Nov 16, 2011
Hello Micky and Mitch
I am sorry that you are upset that your landlord decided to sell or re-let the property that you lived in. However can I just explain that we do not own the property and merely act under the instruction of your landlord who is the owner and has every right to sell or re-let what belongs to him. Unfortunately property owners do not necessarily know when it is the right time to sell their property. It may very well have been your landlords intention to keep renting the property out and maybe the current ecconomic climate that we all find ourselves in may have contributed to the fact he had to sell. They may be all sorts of reasons why he had to sell or re-let but as the agent we HAVE to act on the instruction of the client ( the landlord) as he owns the property. This cannot be our fault we would have wanted you to have stayed in the property for as long as possible providing the rent is paid on time and the property is looked after as this is in our interest- When this happens we endeavor to find alternative accomodation for good tenants- Landlords rent for all sorts of reasons -Investor landlords are usually looking for long term lets others may rent their property out because they have a work placement somewhere else, they're movng in another family or perhaps they cannot sell their property in this market. My advice to you is to ask the agent if the property is an investement property as the likelihood is that the landlord will want a long a let as possible.
The Assured Shorthold Tenancy is designed in such a way that it gives flexibility to both landlord and tenant. For example your own circumstances may have changed and you wanted to vacate the property after telling the landlord that you wanted to be there long term. We are finding that this is the case for many people who have suddenly through no fault of their own find that they can no longer sustain their rent because they may have lost their job or just a sudden change in income. I hope this explains our position in this- if the let was without any issues we would not have wanted this for you I can assure you
It just the nature of the beast Im afraid.

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Opening Hours
Address

Newland Rennie
Portwall House, Bank Street
Chepstow
Monmouthshire
NP16 5EL
01291 626775

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £325,000 £325,000
Lettings 100% 99% £890 £890
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 1 0 0 0 0 0 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“If the rating could be lower it would be! Da......”

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Sep 18,2020
Minithumbdown
By: 'Lilly'
Sep 18,2020
1 people found
this helpful
If the rating could be lower it would be! David James Newland Rennie are disgraceful in their attitude to the properties they 'manage', they take no responsibility for their tenants and do nothing to hold them to their tenancy agreements. They will happily leave drug ...
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“Landlord Review...”

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Mar 03,2020
Minithumbup
By: 'Anne J P Lynch'
Mar 03,2020
0 people found
this helpful
We have rented out our family home with Newland Rennie for the past 14 years and we would recommend this company without reservation. Our property was managed with great care and Newland Rennie always found us tenants who looked after our house very well. Their customer ...
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“Very poor customer service. Poor advice. Need in bidding war. ......”

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Oct 04,2017
Minithumbdown
By: 'Pastygirl'
Oct 04,2017
2 people found
this helpful
Very poor customer service. Poor advice. Need in bidding war. Seems to have no idea on how purchasing a property should be achieved. Only interested in best price and doesn't seem to take into account the vendor and purchasers positions Will never use to buy ...
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By: Pastygirl
Oct 07, 2017
View all comments (2)
Thank you for your comment in response to my review. The female estate agent was not very helpful and at times condescending. The sale was lost - a complaint was made to HQ in Newport regarding the whole process and communication methods, a phone call from the Cheltenham office was promised. That was two months ago - still no call I think you should review your processes as most estate request best and final offers and present this to the vendor. We have since secured a proper ...

“From the start I was met with I what I ......”

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Sep 05,2013
Minithumbdown
By: 'Honeybadger'light''
Sep 05,2013
2 people found
this helpful
From the start I was met with I what I could at best describe as a snooty, condescending attitude. Almost every step of the way I was spoken down to and put in my place. When my partner called in to present some personal information ...
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By: Customer
Feb 15, 2016
View all comments (1)
What a disgusting attitude towards customers. Laughing and misleading. ...

“These have to be the most condescending people I have ......”

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Sep 05,2013
Minithumbdown
By: 'Steve Willetts'
Sep 05,2013
1 people found
this helpful
These have to be the most condescending people I have ever had the misfortune to deal with. Very rude, unhelpful and obstructive. Made my partner feel like she wasn't good enough to live in any of their properties. They seem to look down their noses ...
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What agent could do to change your mind?
Rethink your appalling attitude towards your customers, who at the end of the day are paying your wages!
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“This estate agent is really bad!! i took out a 6 ......”

Share on :
Jul 11,2007
Minithumbdown
By: 'mickyandmitch'
Jul 11,2007
1 people found
this helpful
This estate agent is really bad!! i took out a 6 month lease at first stating i wish to live at the property for many years. After the 6 months past they put the house on the market again. I had to pay another ...
read full review
Was this helpful? Yes
By: Golden
Nov 16, 2011
View all comments (1)
Hello Micky and Mitch I am sorry that you are upset that your landlord decided to sell or re-let the property that you lived in. However can I just explain that we do not own the property and merely act under the instruction of your landlord who is the owner and has every right to sell or re-let what belongs to him. Unfortunately property owners do not necessarily know when it is the right time to sell their property. It may very well have been your landlords intention to keep renting the pro ...
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