Incredibly unprofessional outfit.
Do not use them even if you really love the property - it really is not worth it!
Flat was filthy when we moved in. We had to live without hot water for 10days before it was fixed. The toilet was not fixed to the floor. The electrics were condemned as dangerous by the siemens chap who came to fix the meter (that also did not work). The fridge did not work and it took 4months to get a new one. This is only a few of the problems we had.
Now we have moved out they are having issues about paying our deposit back - even though property is now spotless.