100% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
93% lettings fee satisfaction
Dec 13,2023
Dec 13,2023
1
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This agent was mandated to manage my property at Wolstenholme Square Liverpool.
Whilst a couple of their staff notably James Adamson and others were courteous and efficient, the rent is always paid late and it took several complaints to finally get a monthly statement.
Regarding their management and the cladding issue, their rare email from a junior person has told landlords for more than a year that the matter was being managed and we would be communicated with but nothing happens.
This very serious problem is not being addressed and communicated back to Landlords and seems to simply be avoided.
The so-called Complaints process on Urban Evolution's website is not responded to and there is no email, phone, nor even official street address. They tell me (via a private telephone chat to one of their cooperating staff) that this is intentional to avoid
Whilst a couple of their staff notably James Adamson and others were courteous and efficient, the rent is always paid late and it took several complaints to finally get a monthly statement.
Regarding their management and the cladding issue, their rare email from a junior person has told landlords for more than a year that the matter was being managed and we would be communicated with but nothing happens.
This very serious problem is not being addressed and communicated back to Landlords and seems to simply be avoided.
The so-called Complaints process on Urban Evolution's website is not responded to and there is no email, phone, nor even official street address. They tell me (via a private telephone chat to one of their cooperating staff) that this is intentional to avoid
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £29,000 | £60,000 |
| Lettings | 92% | 93% | £350 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 52 | 12 | 248 | 37 | 4 | 0 | 2 | 1 | 21 | 7 |
Areas covered
- L3
- Liverpool
- LU1
- Luton
- N1
- Newcastle
- NG1
- Nottingham
- S1
- Sheffield
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Featured Review
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Feb 23,2024
Feb 23,2024
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Helen Bennet at Urban Evolution provided outstanding support during my relocation to Liverpool. Despite unexpected challenges with Rightmove's referencing process, Helen's professionalism and compassion prevailed. She listened, advocated for me, and overturned Rightmove's decision, ensuring a positive outcome. Helen's kindness and dedication made the process ...
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Jan 19,2024
Jan 19,2024
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I'm an overseas landlord of a property managed by Urban Evolution. Robyn has helped in my letting and property management matters for two years. She is responsive and professional in handling my enquiries and requests. She is fair, won't evade responsibilities and very respectable....
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Jan 14,2024
Jan 14,2024
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Great service. I moved in yesterday. Greta has been very helpful and understanding throughout the process....
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Oct 26,2023
Oct 26,2023
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Lubica was very helpful regarding my request and processed everything in a very professional way within 24 hours. Thank you!...
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Jul 11,2024
Jul 11,2024
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Laura Hilton has been incredibly kind and helpful. She has provided the best experience that my partner and I have had so far regarding letting agents. She is professional, understanding and a good communicator....
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Oct 25,2024
Oct 25,2024
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Thanks to urban evolution's accounts team for quickly refunding the holding deposit...
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Oct 18,2024
Oct 18,2024
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Greta has been great in helping me secure my place as soon as possible. I was in a real hurry to move in and she made haste preparations for me to do so. Everything went smoothly.
Thank you...
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Oct 11,2024
Oct 11,2024
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Laura was efficient and reassuring when I had concerns regarding my tenancy. All the paperwork was done in a timely manner and she reassured me when I had doubts regarding my tenancy length, extensions, etc....
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Oct 09,2024
Oct 09,2024
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Laura helps with the whole process and she was amazing. Answered all my questions and her replies were very fast and informative. She made the whole process a lot easier....
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Oct 07,2024
Oct 07,2024
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Sharon help us to move quicker into the accomodation by providing quick answers....
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Oct 03,2024
Oct 03,2024
0
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Staff at this apartment are very helpful & friendly. Karen always made sure if I had any issues they were sorted and she is just a lovely and kind lady. The building is safe and always clean, parcel collection was easy and convinient and never really ...
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Sep 12,2024
Sep 12,2024
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honestly have no faults whatsoever!
i've lived here the past 12 months and have had the best experience. if something needed fixed, it was done almost right away through the app and was super easy....
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Sep 10,2024
Sep 10,2024
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I had a relatively easy move in and Laura Hilton was incredibly helpful. My only caveat was that the lettings team are quite hard to get through too be it through phone or email, the response rate is very slow....
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Sep 10,2024
Sep 10,2024
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Laura has been so quick and kind throughout our move...
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Sep 09,2024
Sep 09,2024
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I found urban evolution to be very helpful and professional, and Laura was very helpful in walking me through the process....
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Sep 06,2024
Sep 06,2024
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Libby M has been very useful and fast with her replies. Helped with all enquiries and helped me secure the room easily and quickly....
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Sep 06,2024
Sep 06,2024
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Really helpful and friendly. Sometimes need a few emails before getting back to you. Overall a good experience!...
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Sep 05,2024
Sep 05,2024
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Things went smoothly and the staff members were very helpful throughout the whole process...
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Aug 29,2024
Aug 29,2024
0
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Hello I am Aarti from Uniacco and I want to take a moment to acknowledge Darnell from Urban Evolution for his exceptional assistance. Darnell has gone above and beyond in helping me with a group booking. Throughout the entire process, he has been incredibly responsive ...
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Aug 28,2024
Aug 28,2024
0
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Laura H made the application & move in process very smooth. She made sure to keep me up to date with every stage of the process, which put me at ease. Thank you so much Laura!...
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Aug 28,2024
Aug 28,2024
0
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I have had several issues with my account and have been bounced around various departments until Lubica answered my email. Her response to my questions was fast and efficient. She sorted out every issue in a totally professional, helpful manner. Exactly what you want from ...
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Aug 28,2024
Aug 28,2024
0
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Very professional company . Alex was so friendly, helpful and knowledgeable. Would recommend ....
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Aug 27,2024
Aug 27,2024
0
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Very helpful team. Alexandra responds promptly and with the best assistance always....
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Aug 27,2024
Aug 27,2024
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Alexandra is a class act in sales! She provides excellent customer service and her diligent communication is very much appreciated!...
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Aug 26,2024
Aug 26,2024
0
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Dear Joshua,
I wanted to take a moment to express my deepest gratitude for all your help and support throughout this application process. Your assistance has been invaluable, and I truly appreciate everything you've done for me.
Specifically, I want to thank you for:
1. Answering ...
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Aug 24,2024
Aug 24,2024
0
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I’ve been in frequent contact with Laura who has been absolutely incredible and helpful. As I know I’m quite difficult to deal with, she has been absolutely exceptional and dealt with every single one of my requests perfectly. 10/10...
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Aug 23,2024
Aug 23,2024
0
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It was a great experience engaging with Urban Evolution for getting a rental space for myself. I really appreciate the staff(Joshua Howarth) at Urban Evoultion who are willing to provide good customer service and all the support needed.
Would detinately love to keep Urban ...
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Aug 21,2024
Aug 21,2024
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Laura was very helpful in all of my enquiries and made the process of letting very easy. I was even late picking up my keys and Laura helped arrange for me to still pick up my keys on the same day....
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Aug 17,2024
Aug 17,2024
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I had an Awesome experience finding and renting! Greta was especially proactive and supportive in her communication.
I’d highly recommend!...
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Aug 16,2024
Aug 16,2024
0
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UE has been my letting agent for the past two years, and I'm very pleased with the support I've received so far. Laura Hilton has been extremely helpful and efficient in handling the renewal of my rental contract, managing the entire process smoothly and without ...
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Last updated at 4:27 PM 05/03/2024 by allAgents
Best Letting Agent in Liverpool 
