0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 05,2013
Apr 05,2013
7
people found
this helpful
this helpful
After paying over £2100 admin fees, credit cheaks, deposit, 1st months rent and paperwork fee if we phoned to ask for things to be done in property ie damp she's say it was lifestyle damp after replacing 2 cots, 3 single beds and 2 double beds all brand new and ended up damp they finally got a surveyer out who did not look at damp just looked at his clip board after another 6 weeks and me phoning office yet again she said to me he agreed with me. I also phoned in sept to say the floor was crumbling by front door my disabled partner is house bound because I can't get wheel chair over floor. Heard nothink back till I phoned at end of nov to tell them I've got the council involved and goin to solicitor to be told she was gunna phone u today get a contracter out to "assess'' the floor. Who came out on monday said he'll be back Wednesday but did not return till sunday. We also had a flood in kitchen there was no stƒÂ´p cock I phoned and phoned and phoned 4 hrs later and water still flooding out.they contacted landlord who came out. The landlady phone them in front of me onspeaker phone. To har the agents say ''did 'she' break it'' the landlady sƒÂ id no please send plumber out as soon as possible. He came fitted stop cock. I received a phone call in dec the landlords selling. I'll bring ur notice on wed. She did not come following fri sent another lady from scott arms branch with it.I moved out on 24 jan told the agent 'who has a key' property would be empty for 1 month and I'll return keys. . On 18 feb I went to property. Done cleaning. Fixed shed windows that were broke when we moved in. Changed light bulbs. Shampooed carpets. I returned keys. Late sƒÂ turday afternoon just before close. I phoned 2 weeks later for them to say they will veiw monday 2 week later I phoned again gave them my new address again . She said she would send paperwork out for me to sign 2 weeks later I phone again to tell them I have not recƒÂ¨ived paperwork still. Gave them my new address again finally recƒÂ®eved it tody going to see ee a solicitor they want neally £1300 of me saying place needs a lot doing to it because of us. Eg toilet roll holder to be picked up and placed back on wall £20 please note it is broke. The way they treating # disabled customer is discusting no customer service at all I think there trying to pocket extra money to be honest as qoute and dates don't addup AVOID this estate agents
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Jul 03, 2017
It took Acres 2 years to reply to this comment to " defend" themselves! Says it all really , dealt with them on a number of occasions and the manager is rude, arrogant, tells lies and couldnt organise an egg and spoon race! Feb 06, 2015
I have to address the comment relating to the admin fees being £2100. This figure includes the rent and deposit which was the majority of the charge mentioned.Unfortunately, we have a number of tenants who contact us regarding damp in their property. We have found that due to lack of ventilation and insulation this is the main cause of black spot mould. We always investigate this and advise tenants the best way to eliminate this in the property to enable them to live comfortably.
It is always a stressful time moving home, and the returning of tenants deposit can be a lengthy process as both tenant and landlord must be in total agreement as to any deductions and refunds. However, I am pleased we were able to come to a satisfactory agreement in the end.
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Opening Hours
Address
Acres Estate Agents
74 Walsall Road,
Four Oaks,Sutton Coldfield
West Midlands
B74 4QY
0121 323 3088
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £595 | £595 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 3 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 13,2023
Mar 13,2023
0
people found
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From start to finish, Liz helped the sale of our house and purchase my new property and one for the Ex! Simply lovely lady! Lorraine then dealt with the contract and chasing of all parties involved in the considerable chain! Again lovely! Would highly recommend ...
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Sep 05,2018
Sep 05,2018
1
people found
this helpful
this helpful
So pleased with the service I have received off Nigel and the team at acres four oaks. put my house up for sale, got a great price and a sale within 2 weeks. The office was very professional and dealt in my best interests, not the ...
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Comment on agent fees
Good value
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Aug 06,2013
Aug 06,2013
6
people found
this helpful
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If you want to have to chase basic things like your statement and rent every month then Acres are the ones for you. All work quoted for at the premises goes to the same firm and always comes back very expensive, fence job quoted at £ 400 ...
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Feb 14, 2015
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Acres response to this review states "We always try to source the best possible quotes for our clients and where possible obtain two quotes.". From personal experience as a tenant of theirs, this is absolutely rubbish. We didn't once have 2 quotes carried out for any single job that was carried out at the property in 15 months (and there were alot jobs carried out unfortunately). Most notably was when a company came around to repair electric gates and quoted £600 for a new circuit board. I felt ...
Apr 05,2013
Apr 05,2013
7
people found
this helpful
this helpful
After paying over £2100 admin fees, credit cheaks, deposit, 1st months rent and paperwork fee if we phoned to ask for things to be done in property ie damp she's say it was lifestyle damp after replacing 2 cots, 3 single beds and 2 double beds all brand new ...
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Yes
Jul 03, 2017
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It took Acres 2 years to reply to this comment to " defend" themselves! Says it all really , dealt with them on a number of occasions and the manager is rude, arrogant, tells lies and couldnt organise an egg and spoon race! ...
Jun 04,2012
Jun 04,2012
5
people found
this helpful
this helpful
Their only interest is to let the property and get the commission. They did lie about maintenance work that they said the landlords would carry out but never did. They also put in the inventory a washing machine that wasn't there at the time. They ...
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Feb 20, 2015
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I am afraid that the information stated by the agent is wrong, the tenancy was fully managed by ACRES Lettings and I am actually shocked that it has taken them 3 years to reply to my review. ...
Apr 23,2012
Apr 23,2012
5
people found
this helpful
this helpful
Acres Lettings charges extremely high fees for the poor quality of service they provide. They charge the highest fees in the area and you would expect first class service for that money. Just to mention a few examples: the inventory lacked detail and was "extremely" ...
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May 08, 2012
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Absolutly terrible. The staff are all 2 faced, and definatly dont have the customers best wishes, as they should. We bought a house, they did not help us negotiate, lied to us about how long the house had been vacant for and the state of heating etc. they know we had children and only 2 days to move in, but do decency at all. we moved in to be landed with a £2500 bill, for the electric work, boiler work and huge water leaks in the bathroom and kitchen. They lied outright. would never use agai ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:50 PM 13/09/2018 by heather heather
