Very unprofessional, made my tenants wait weeks for small jobs to be done on the properties I have, when I had given the go ahead to fix the jobs straight away. Staff are very unhelpfully and talk down to you. I got phone calls from different members of staff about the same issues, the left-hand does not know what the right-hand is doing. There is no communication in their office. When I complained the manager was not bothered and not interested in keeping my business. Their attitude is you need us but we don't need you.
These are the sort of agents who give landlords a bad name, very poor service.