91% sales valuation accuracy
97% sales fee satisfaction
94% lettings valuation accuracy
90% lettings fee satisfaction
Apr 07,2021
Apr 07,2021
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Our first meeting in Jan 2021 with Alice was very positive and we thought we'd be in good hands with selling our property.
However, our general experience is not what we'd expected from an experienced estate agents.
Our main issues are as followed:
- It took 2 weeks before we had our first viewing.
- When we lost a house we liked our agent said there wasn't as much “urgency” to sell...
- I would ring weekly and after ringing we'd see an increase in mail outs etc.
- I had to ask if there would be a change in marketing with the extension of the stamp duty.
- Our agent admitted she didn't read an email properly (it was half read). I addressed this with the branch manager and the head of customer services and don't feel it was dealt with.
- Video marketing wasn't updated and it was only suggested after I mentioned it, but by this point we'd asked to come off the market.
- When ringing for advice (we aren't estate agents and would have paid Ryder and Dutton a lot of money had they sold our house) I'd be asked “what do you want us to do?” Rather than being advised on what was best.
- Our last viewing by Ryder and Dutton our back door was left unlocked and when I emailed them about this was told it had been locked... that doesn't explain why the door was unlocked when we arrived home.
We were tied into a contract, but it wasn't met by Ryder and Dutton either. Yes, we were let out of it slightly early as “a gesture of good will”. This tying in meant we were stuck limbo. I was unhappy with this as they knew we wanted to come off the market and didn't feel like they'd do much to help us sell our house. From the tracker app very few mail-outs were done in the last 7/10 days, proving my concerns were right.
In 12 weeks we had 6 or 7 physical viewings and a lot of “time wasters”.
We changed agents 5 days ago and in that time have already had 1 viewing with 4 more lined up for the rest of this week!
Despite our issues we were told several times they'd done everything they could, but we still don't feel this is the case. It's caused a lot of additional stress.
However, our general experience is not what we'd expected from an experienced estate agents.
Our main issues are as followed:
- It took 2 weeks before we had our first viewing.
- When we lost a house we liked our agent said there wasn't as much “urgency” to sell...
- I would ring weekly and after ringing we'd see an increase in mail outs etc.
- I had to ask if there would be a change in marketing with the extension of the stamp duty.
- Our agent admitted she didn't read an email properly (it was half read). I addressed this with the branch manager and the head of customer services and don't feel it was dealt with.
- Video marketing wasn't updated and it was only suggested after I mentioned it, but by this point we'd asked to come off the market.
- When ringing for advice (we aren't estate agents and would have paid Ryder and Dutton a lot of money had they sold our house) I'd be asked “what do you want us to do?” Rather than being advised on what was best.
- Our last viewing by Ryder and Dutton our back door was left unlocked and when I emailed them about this was told it had been locked... that doesn't explain why the door was unlocked when we arrived home.
We were tied into a contract, but it wasn't met by Ryder and Dutton either. Yes, we were let out of it slightly early as “a gesture of good will”. This tying in meant we were stuck limbo. I was unhappy with this as they knew we wanted to come off the market and didn't feel like they'd do much to help us sell our house. From the tracker app very few mail-outs were done in the last 7/10 days, proving my concerns were right.
In 12 weeks we had 6 or 7 physical viewings and a lot of “time wasters”.
We changed agents 5 days ago and in that time have already had 1 viewing with 4 more lined up for the rest of this week!
Despite our issues we were told several times they'd done everything they could, but we still don't feel this is the case. It's caused a lot of additional stress.
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Latest Reviews
29th Jun 2023
reviewed by 'Hannah Kg'
31st Jan 2023
reviewed by 'Mrs G'
30th Dec 2022
reviewed by 'Jim'
2nd Dec 2022
reviewed by 'Philip'
23rd Nov 2022
reviewed by 'Lynn'
Opening Hours
Address
Ryder & Dutton
4 Lees Road
Mossley,Oldham
Greater Manchester
OL5 0PF
01457 833288
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 97% | £84,000 | £960,000 |
| Lettings | 94% | 90% | £350 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 76 | 2 | 58 | 0 | 119 | 1 | 102 | 1 | 10 | 1 |
Areas covered
- OL5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 29,2023
Jun 29,2023
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Thank you to all at Ryder & Dutton (in particular Geraldine & Zoe) for their help and support in what was a very long house selling process. Very friendly, approachable and efficient, would recommend to others 😊...
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Feb 03,2023
Feb 03,2023
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Delt with the Mossley Office, excellent team great girls, especially zoe & Geraldine Marsden. Nothing too much trouble, they have been also very supportive for me at this challenging time, thanks girls for making my experience bearable....
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Comment on agent fees
If you want the service you have to pay the money
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Jan 31,2023
Jan 31,2023
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A very friendly and helpful team. Geraldine was always quick to answer our questions and keep us informed about progress. Thank you....
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Dec 30,2022
Dec 30,2022
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An excellent service from all at Ryder & Dutton but with a special mention and thanks to Geraldine for her help steering us through the process to a successful outcome....
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Dec 02,2022
Dec 02,2022
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Ryder snd Dutton helped sell out property within a week. Matt was friendly,professional and helpful.
Geraldine kept us updated on a regular basis and was very good at her job.
Many thanks...
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Nov 23,2022
Nov 23,2022
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Thank you to Geraldine and the team for all your help selling our mums property , . You helped to make things easy for myself & my sister...
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Nov 01,2022
Nov 01,2022
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Geraldine was always happy to answer any questions and kept me up to date at all times! Would highly recommend....
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Oct 29,2022
Oct 29,2022
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We recently used Ryder and Dutton and they were fantastic through out. Special thanks to Geraldine and Zoe x x...
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Oct 13,2022
Oct 13,2022
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Katy Backhouse was very efficient and professional with advice for our mortgage application, the process was stressfree and straightforward, i would highly recommend her for a potential client....
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Apr 07,2021
Apr 07,2021
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Our first meeting in Jan 2021 with Alice was very positive and we thought we'd be in good hands with selling our property.
However, our general experience is not what we'd expected from an experienced estate agents.
Our main issues are as followed:
- It took 2 ...
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Apr 07, 2021
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Hi Bethan,
We would just like to say again that we are sorry we were unable to find a suitable buyer and that you felt we did not provide the service as expected despite the efforts of our staff at Mossley, our support staff and our extensive marketing.
We wish you all the best in the sale of your property. ...
Sep 24,2020
Sep 24,2020
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Lucy, Geraldine and Alice are a fantastic team. Throughout the whole process of selling my house, I felt they were genuinely working in my best interests. They kept me informed every single step of the way and when I had a query one of them ...
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Feb 18,2020
Feb 18,2020
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First class staff. Our contact Geraldine is a veritable mine of information and on the ball. All the people in the Mossley office are friendly and approachable...
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Feb 28, 2020
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Thank you for taking the time to provide us with your review, your very kind, all the best for the future, kindest regards Geraldine. ...
Feb 14,2020
Feb 14,2020
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The service was very professional and very helpful and polite staff. They always made them selves available and listened to what I had to say....
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Feb 13,2020
Feb 13,2020
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Geraldine in Mossley was absolutely brilliant she kept me updated more than the estate agent that was selling my house...
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Feb 13, 2020
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Thank you Lynne, we aim to please, I hope you enjoy your lovely views and get to know the lovely people of Mossley. Kind regards Geraldine & Lucy ...
Feb 06,2020
Feb 06,2020
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We've just completed the purchase our first home through Ryder & Dutton, Mossley, with help from Geraldine Marsden.
We feel fortunate to have had Geraldine on our side. She was extremely helpful and always looking to move the process forward with good and prompt communication. Whenever ...
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Feb 06, 2020
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Thank you, I hope you will both be very happy in your new home. Kindest regards Geraldine. ...
Feb 05,2020
Feb 05,2020
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Geraldine was always easy to deal with, courteous and efficient. I would recommend this agent to anyone selling a property...
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Feb 05, 2020
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Thank you Isabel, we hope you are very happy in your new home. Kindest regards Geraldine. ...
Jan 28,2020
Jan 28,2020
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Trouble with solicitors meant that the house sale dragged on for months. Geraldine engaged with all parties and pushed things forward on our behalf. She kept us informed all the way through, even when the solicitors didn’t, with a friendly and professional manner. We ...
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Jan 29, 2020
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Thank you for your lovely review, its nice to be appreciated for the work that goes on behind the scenes. I am delighted you recommend our services. Kindest regards Geraldine ...
Jan 06,2020
Jan 06,2020
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Ryder & Dutton have been professional and helpful throughout the process of selling our house. A special mention is needed for Geraldine Marsden- she has provided such an excellent and efficient service and we can't thank her enough for all her help!...
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Jan 07, 2020
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Thank you Catherine for your review, It means a lot to get such nice feed back, especially when a sale becomes complicated, as did this one. I hope everything goes well for you in your search for another property. Kind regards Geraldine. ...
Dec 17,2019
Dec 17,2019
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Ryder and Dutton have been fantastic during the process of putting my property on the market. They have been quick to respond and have been so helpful in explaining the process and clarifying any questions or misunderstandings I have.
Ryder and Dutton have managed this ...
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Dec 18, 2019
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Thanks for the fantastic review Sharon! I'm so glad we have been of such a good service to you on the rental side, and hope to continue this by selling your property promptly and efficiently! ...
Dec 17,2019
Dec 17,2019
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Staff are very friendly and helpful and go the extra mile to help with matters.
Would definitely deal with them again....
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Dec 18, 2019
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Thank you Janine, I hope you are both settling in well and enjoying living in Mossley. Kind Regards Geraldine ...
Dec 16,2019
Dec 16,2019
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Excellent service throughout my experience in purchasing a house , Highly recommend . Great customer care and time keeping was excellent....
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Dec 17, 2019
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Thank you Daniel, we hope you settle in well to your new home, we would love to re visit and provide you with a no obligation up to date valuation once works are finished. Kind regards Geraldine, Alice & Lucy. ...
Nov 16,2019
Nov 16,2019
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I bought a house through Ryder & Dutton, Mossley. Geraldine Marsden was really helpful and contacted me at regular intervals to update me on progress. She is friendly and professional and nothing was too much trouble. I have actually recommended Ryder & Dutton to a friend from ...
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Nov 18, 2019
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Thank you Deborah, happy to help, how fantastic, you have recommended our services to a friend, we look forward assisting them also in anyway we can. Kind regards Geraldine ...
Nov 11,2019
Nov 11,2019
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The service from Geraldine and the team at Ryder & Dutton was FANTASTIC. I really can't thank Geraldine enough for holding my hand through buying my first home and answering all my questions, no matter how big or small....
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Nov 12, 2019
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Hi Jake, what a lovely review, I look forward to calling you next week to collect the keys for your new home! I'm delighted you were happy with the service. ...
Nov 11,2019
Nov 11,2019
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Absolutely fantastic service from start to finish. We was kept informed at all stages of the sale. We was very rusty at selling property and didn’t know how it worked but Geraldine explained everything in detail along the way. Would definitely recommend Ryder and ...
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Nov 12, 2019
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Hi Tracy & Craig, thank you for writing a lovely review, your going to have such a lovely time in your new home, just in time for Christmas too. Thank you again for choosing Ryder & Dutton to sell your home. Best wishes for the future, Geraldine. ...
Nov 08,2019
Nov 08,2019
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Experienced an excellent level of service with regular updates with the status of the purchase and when I needed support or information then assistance was delivered promptly....
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Nov 08, 2019
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Thank you Greg, I hope you settle in well and enjoy your time in Mossley. ...
Oct 04,2019
Oct 04,2019
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Efficient and proactive
Uploaded the property to Rightmove and other sites very quickly
Uploaded some good photographs of the property
Courteous...
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Oct 04, 2019
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Thanks for the review Nicola! I'm so glad you've chosen us to help you sell your beautiful home! ...
Sep 20,2019
Sep 20,2019
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Geraldine went above and beyond to help with our house sale and Purchase. She made the process as stress free as possible and ensured we were kept up to date with the progress....
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Oct 01, 2019
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Thank you Ruth, for your review, so glad everything came together in the end. I hope you settle in well to your new home.
Kind regards Geraldine. ...
Sep 20,2019
Sep 20,2019
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Geraldine was very helpful with contacting all parties and passing on information. She was my go to person when I had any queries.
Having bought and sold our last house £30 years ago we had a lot to learn. We were very satisfied with the service ...
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Oct 01, 2019
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Thank you Pauline for your review, it was a pleasure, I hope you settle in well to your new home. Kind regards Geraldine ...
Sep 14,2019
Sep 14,2019
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Excellent, professional and friendly service. Would definitely recommend Ryder and Dutton as they helped our sale run smoothly. Thank you to Alex and Geraldine at the Mossley branch....
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Sep 16, 2019
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Thank you Laura for your positive review, It was a pleasure assisting in the sale. Kindest regards Geraldine. ...
Sep 06,2019
Sep 06,2019
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Excellent customer service throughout would highly recommend agent polite respectful quick service overall very happy with company and especially agent...
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Sep 11, 2019
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Thanks for the review Liam - We look forward to working with yourselves in order to help you move! ...
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Last updated at 2:00 PM 23/03/2022 by allAgents
Best Estate Agent in OL5 
Best Estate Agent in Oldham 
We would just like to say again that we are sorry we were unable to find a suitable buyer and that you felt we did not provide the service as expected despite the efforts of our staff at Mossley, our support staff and our extensive marketing.
We wish you all the best in the sale of your property.