100% lettings valuation accuracy
70% lettings fee satisfaction
Feb 03,2023
Feb 03,2023
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Absolutely terrible, do not rent with these people they will literally scam you and not return your deposit! I definitely would not recommend this letting agency. I lived at a property which was overpriced, with the money me and my flatmates were paying we expected at least a good level of service. There were many occasions when we reported repairs which were not followed through, for example a broken shelf unit. They sent out a repair man twice, not only did they not fix it but they refused to purchase a new set. My flatmate ended up buying her own set which she left behind for future tenants use but apparently this was a mistake since they’re now taking this off the deposit and charging us for a Council uplift. We were also promised a new sofa before moving in but this never happened, they just flipped the destroyed cushions the other way round to show less damage (I have pictures of the sofa at the start of our tenancy), we’re now also getting charged for this. We have also told our property manager* during an inspection about a flooring issue we had in the kitchen, he said he’d get this fixed yet nothing happened and once again it’s being taken out of our deposit. We also reported issues with our blinds not fully shutting, once again nothing was done about it. We were also left without hot water for 2 weeks which is ridiculous. At the end of our tenancy we ensured to clean the flat, which we even took pictures of, yet has let us know that we didn’t clean the flat at all and now we’re being charged for a cleaning service which cost £320. *also continued to give my flatmate a bad reference for her new flat which is absolutely horrific, dating the reference incorrectly and putting down a date in 2021, our last day was on 31st December 2022. There was also a situation when our washing machine was broken for almost 3 weeks, we literally had to wash our laundry in the bathtub. In our leaving report, it was also stated the property smelled of smoke but none of us smoke so unsure what exactly they were smelling, probably trying to scam us out of more money. We will definitely be taking this case to Living Rent.
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Latest Reviews
3rd Feb 2023
reviewed by 'Aleks'
25th Jun 2020
reviewed by 'Wiktor'
8th Dec 2019
reviewed by 'Peggy-Ann'
31st May 2019
reviewed by 'Jill'
30th Apr 2019
reviewed by 'Joe'
Opening Hours
Address
Cullen Property
30 Rutland Square
Edinburgh
City of Edinburgh
EH1 2BW
0131 221 1818
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 70% | £350 | £2,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 5 | 4 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
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- Block Management
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- Conveyancing
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- Home Builder
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Feb 03,2023
Feb 03,2023
0
people found
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Absolutely terrible, do not rent with these people they will literally scam you and not return your deposit! I definitely would not recommend this letting agency. I lived at a property which was overpriced, with the money me and my flatmates were paying we expected ...
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Feb 08, 2023
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Thanks for taking the time to leave a review.
We understand that the claim against your deposit was necessary because the property was returned in poor condition, as evidenced by the check-out report with photos. This required significant cleaning and re-decoration, as well as specialist cleaning for pet hair. The matter is now being handled by the independent adjudicator at Safe Deposit Scotland and we'll cooperate fully with the resolution process.
We're sorry for any inconvenience you ...
Jul 09,2020
Jul 09,2020
1
people found
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Check-in and check-out were fine. Price was good. Student friendly. Maintenance requests were dealt with very promptly. Would recommend to a friend....
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Jun 25,2020
Jun 25,2020
1
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It was reasonably priced. The showing was all good. However they will try to scam you to take away as much of your deposit and add charges they shouldn't do. They try to make you liable for things you shouldn't be liable for.
Other agencies ...
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Jul 08, 2020
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I have found Cullen Property a great agency to deal with. Our property manager is very approachable, replies to emails promptly and is always there to take our calls. During the pandemic, our circumstances changed and they agreed to give us a 50% discount on our rent. This has been greatly appreciated and has helped us out immensely. ...
Dec 08,2019
Dec 08,2019
1
people found
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I am a landlord of a property in Edinburgh and have employed Cullen Property to manage my flat for over 20 years. They are extremely reliable & professional and have helped me maintain the property in tip top condition and fully renovate kitchen and bathroom as needed. ...
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May 31,2019
May 31,2019
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Cullen property have helped me as an absentee landlord manage and mind my small Edinburgh apartment for many years. Their service is outstanding - courteous to a fault, extremely prompt in responding to any communication and just genuinely helpful folk who clearly have a wealth ...
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Comment on agent fees
extremely reasonable!
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Apr 30,2019
Apr 30,2019
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Cullen Property have looked after my buy to let properties in Edinburgh for many years. They are always let and Cullen deal with maintenance issues swiftly and competently .
They have helped me enormously in this period.
I have no hesitation in recommending this firm to ...
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Ok
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Dec 05,2018
Dec 05,2018
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We have been living in Cullen Property Flat in Edinburgh for more than 4 yrs. now. Overall I found Cullen Property to be a good letting Agency.The office staff are extremely professional and the supporting maintenance teams are courteous and respectful .All requests and maintenance ...
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no comment
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Aug 28,2018
Aug 28,2018
1
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Rented a flat for 6 months and when we moved out the agent started swiping their finger on the skirting boards behind our couch to check how much dust had accrued there. And generally nitpicking. That would be one thing if we moved into a spotless ...
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Attachments
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Jul 18,2017
Jul 18,2017
1
people found
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Stayed for a year in a very nice cosy flat 2-bedroom flat in the city centre - very reasonably priced considering both size and location of the flat. Any maintenance issues were always dealt with efficiently and immediately. Staff and landlord were always very helpful ...
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Comment on agent fees
Very reasonable
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Aug 17,2016
Aug 17,2016
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Nice and cosy accommodation! Great service by the staffs too. All maintenance requests are attended to promptly and the checkout process was fair and organised. Totally recommend this letting agent!...
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Sep 29,2014
Sep 29,2014
2
people found
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Cullen Property are the worst property agents I have ever had to endure. Aside from charging astronomical 'admin fees' and other vague charges at the end of our tenancy, it was near impossible to contact any member of staff. They are a typical example of ...
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What agent could do to change your mind?
Stop taking advantage of your customers.Attached Filesnbsp;
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Nov 27,2013
Nov 27,2013
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Rented a flat with this agent for several years a couple of years ago, and they were excellent in every way. They always responded to any queries and concerns promptly and professionally. We had several maintenance issues during the course of our tenancy, and they ...
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Oct 02,2013
Oct 02,2013
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My flatmates and I were renting flats from Cullen Property for 5 years and we were quite satisfied with their attitude towards us. In fact, when we decided to rent a property again back in 2011, knowing it was a property managed by them played a large ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:33 PM 30/10/2017 by allAgents
We understand that the claim against your deposit was necessary because the property was returned in poor condition, as evidenced by the check-out report with photos. This required significant cleaning and re-decoration, as well as specialist cleaning for pet hair. The matter is now being handled by the independent adjudicator at Safe Deposit Scotland and we'll cooperate fully with the resolution process.
We're sorry for any inconvenience you experienced during your tenancy. Our records show that we received 22 reports and responded to each of them promptly.
We had to replace the boiler, which took some time, but the property has an electric shower and we provided temporary heaters to help.
We provide guidelines and helpful resources to all our tenants to ensure that properties are returned in good condition and to help facilitate the return of their deposit. Any claimed amounts go to the relevant contractors, with the remaining funds returned to the tenants.
We're sorry that your experience with us has ended this way.