100% lettings valuation accuracy
70% lettings fee satisfaction
Oct 02,2013
Oct 02,2013
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My flatmates and I were renting flats from Cullen Property for 5 years and we were quite satisfied with their attitude towards us. In fact, when we decided to rent a property again back in 2011, knowing it was a property managed by them played a large part in our decision to rent the flat. Any maintenance issues we've had were quickly addressed and at no expense to us (we contacted them as soon as an issue arose). Every time we called (and we did on many an occasion) them they replied with a friendly and polite tone. At our checkout, as there was no damage to the flat (carpet stains, damaged walls, etc), so only general cleaning was required. We called the cleaner service they suggested, and while there where some minor cleaning issues, the agent from Cullen marked them as the cleaners not doing a thorough job and thus not our (the tenants') fault, returning our deposit in full.
I would (and already have in many cases) recommend them. If there are any issues with the flat not noted during the check-in, let them know as soon as they're found, otherwise they can only assume it was you who did the damage, as would anyone else in their place. Being honest with them (and careful with the property) will go a long way toward having a great relationship with them. Their terms regarding the checkout are stated in the contract, so if you disagree, then say so. However, they cannot be faulted for wanting to protect their investments and having them back up to standards as soon as possible.
I would (and already have in many cases) recommend them. If there are any issues with the flat not noted during the check-in, let them know as soon as they're found, otherwise they can only assume it was you who did the damage, as would anyone else in their place. Being honest with them (and careful with the property) will go a long way toward having a great relationship with them. Their terms regarding the checkout are stated in the contract, so if you disagree, then say so. However, they cannot be faulted for wanting to protect their investments and having them back up to standards as soon as possible.
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Latest Reviews
3rd Feb 2023
reviewed by 'Aleks'
25th Jun 2020
reviewed by 'Wiktor'
8th Dec 2019
reviewed by 'Peggy-Ann'
31st May 2019
reviewed by 'Jill'
30th Apr 2019
reviewed by 'Joe'
Opening Hours
Address
Cullen Property
30 Rutland Square
Edinburgh
City of Edinburgh
EH1 2BW
0131 221 1818
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 70% | £350 | £2,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 5 | 4 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
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- Block Management
- Surveys
- Conveyancing
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- Home Builder
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Feb 03,2023
Feb 03,2023
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Absolutely terrible, do not rent with these people they will literally scam you and not return your deposit! I definitely would not recommend this letting agency. I lived at a property which was overpriced, with the money me and my flatmates were paying we expected ...
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Feb 08, 2023
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Thanks for taking the time to leave a review.
We understand that the claim against your deposit was necessary because the property was returned in poor condition, as evidenced by the check-out report with photos. This required significant cleaning and re-decoration, as well as specialist cleaning for pet hair. The matter is now being handled by the independent adjudicator at Safe Deposit Scotland and we'll cooperate fully with the resolution process.
We're sorry for any inconvenience you ...
Jul 09,2020
Jul 09,2020
1
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Check-in and check-out were fine. Price was good. Student friendly. Maintenance requests were dealt with very promptly. Would recommend to a friend....
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Jun 25,2020
Jun 25,2020
1
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It was reasonably priced. The showing was all good. However they will try to scam you to take away as much of your deposit and add charges they shouldn't do. They try to make you liable for things you shouldn't be liable for.
Other agencies ...
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Jul 08, 2020
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I have found Cullen Property a great agency to deal with. Our property manager is very approachable, replies to emails promptly and is always there to take our calls. During the pandemic, our circumstances changed and they agreed to give us a 50% discount on our rent. This has been greatly appreciated and has helped us out immensely. ...
Dec 08,2019
Dec 08,2019
1
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I am a landlord of a property in Edinburgh and have employed Cullen Property to manage my flat for over 20 years. They are extremely reliable & professional and have helped me maintain the property in tip top condition and fully renovate kitchen and bathroom as needed. ...
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May 31,2019
May 31,2019
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Cullen property have helped me as an absentee landlord manage and mind my small Edinburgh apartment for many years. Their service is outstanding - courteous to a fault, extremely prompt in responding to any communication and just genuinely helpful folk who clearly have a wealth ...
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Comment on agent fees
extremely reasonable!
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Apr 30,2019
Apr 30,2019
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Cullen Property have looked after my buy to let properties in Edinburgh for many years. They are always let and Cullen deal with maintenance issues swiftly and competently .
They have helped me enormously in this period.
I have no hesitation in recommending this firm to ...
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Comment on agent fees
Ok
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Dec 05,2018
Dec 05,2018
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We have been living in Cullen Property Flat in Edinburgh for more than 4 yrs. now. Overall I found Cullen Property to be a good letting Agency.The office staff are extremely professional and the supporting maintenance teams are courteous and respectful .All requests and maintenance ...
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no comment
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Aug 28,2018
Aug 28,2018
1
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Rented a flat for 6 months and when we moved out the agent started swiping their finger on the skirting boards behind our couch to check how much dust had accrued there. And generally nitpicking. That would be one thing if we moved into a spotless ...
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Jul 18,2017
Jul 18,2017
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Stayed for a year in a very nice cosy flat 2-bedroom flat in the city centre - very reasonably priced considering both size and location of the flat. Any maintenance issues were always dealt with efficiently and immediately. Staff and landlord were always very helpful ...
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Comment on agent fees
Very reasonable
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Aug 17,2016
Aug 17,2016
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Nice and cosy accommodation! Great service by the staffs too. All maintenance requests are attended to promptly and the checkout process was fair and organised. Totally recommend this letting agent!...
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Sep 29,2014
Sep 29,2014
2
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Cullen Property are the worst property agents I have ever had to endure. Aside from charging astronomical 'admin fees' and other vague charges at the end of our tenancy, it was near impossible to contact any member of staff. They are a typical example of ...
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What agent could do to change your mind?
Stop taking advantage of your customers.Attached Filesnbsp;
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Nov 27,2013
Nov 27,2013
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Rented a flat with this agent for several years a couple of years ago, and they were excellent in every way. They always responded to any queries and concerns promptly and professionally. We had several maintenance issues during the course of our tenancy, and they ...
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Oct 02,2013
Oct 02,2013
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My flatmates and I were renting flats from Cullen Property for 5 years and we were quite satisfied with their attitude towards us. In fact, when we decided to rent a property again back in 2011, knowing it was a property managed by them played a large ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:33 PM 30/10/2017 by allAgents
