100% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
65% lettings fee satisfaction
Nov 30,2021
Nov 30,2021
2
people found
this helpful
this helpful
No one cares
Is freezing in my room since 24 November 2021 and yet I keep taking to this and that manager and No one cares to send someone to look at it
They did send an engendering but he said he is the wrong person and the issue is yet not solved
I came back yesterday Monday 29 November 2021 and my room door was unlocked as the gas checker was checking the gas in my room and they left it open because no one cares about my privacy although I requested from them many times not to enter my room without pre arranging with me first
No one cares, I am freezing every night and this is affecting my earnings at work and my health
No one cares and I am not getting heard. I am paying my rent in full but no one cares
Is freezing in my room since 24 November 2021 and yet I keep taking to this and that manager and No one cares to send someone to look at it
They did send an engendering but he said he is the wrong person and the issue is yet not solved
I came back yesterday Monday 29 November 2021 and my room door was unlocked as the gas checker was checking the gas in my room and they left it open because no one cares about my privacy although I requested from them many times not to enter my room without pre arranging with me first
No one cares, I am freezing every night and this is affecting my earnings at work and my health
No one cares and I am not getting heard. I am paying my rent in full but no one cares
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
20th Oct 2023
reviewed by 'Bayan'
15th Sep 2022
reviewed by 'Lauren'
30th Nov 2021
reviewed by 'Raid'
23rd Nov 2020
reviewed by 'Alex'
28th Oct 2020
reviewed by 'Christian'
27th Oct 2020
reviewed by 'Sophie'
Opening Hours
Address
Grainger PLC
Citygate, St James Boulevard
St James Boulevard,Newcastle upon Tyne
Tyne and Wear
NE1 4JE
0191 242 4846
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 50% | 65% | £500 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 11 | 8 | 0 | 0 | 0 | 0 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Oct 20,2023
Oct 20,2023
1
people found
this helpful
this helpful
Had a viewing arranged in Birmingham in jewellery quarter. Had to travel all the way from swansea only to find that the apartment was already taken and tenants have moved in.
Not only that but I was not met by anyone from the agency for ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 15,2022
Sep 15,2022
0
people found
this helpful
this helpful
We thoroughly enjoyed our first few months at our apartment block. Rent was slightly discounted due to repairs on the building. They promised scaffolding to come down Nov 2021, then it was Jan 2022 and to this day (Aug 2022) it is still up and are charging us ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2021
Nov 30,2021
2
people found
this helpful
this helpful
No one cares
Is freezing in my room since 24 November 2021 and yet I keep taking to this and that manager and No one cares to send someone to look at it
They did send an engendering but he said he is the wrong person and ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 23,2020
Nov 23,2020
0
people found
this helpful
this helpful
Le Roy - excellent concierge at Kimmerston House, London. I wanted to leave a review having rented with Grainger in central London for 3 years. Le Roy is a fantastic concierge who doesn't get the credit he deserves in my opinion.
He kept the property running ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28,2020
Oct 28,2020
1
people found
this helpful
this helpful
BEWARE of Grainger PLC and Luke Pollard.
If I could give negative stars I would.
Luke and Grainger breached my contract numerous times in numerous ways. Having to go to court in order to simply recover my deposit because these people are nothing more than ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27,2020
Oct 27,2020
0
people found
this helpful
this helpful
I unfortunately rented a 2 bed flat via Grainger for 4 months. I had no intention of my stay being so short and having to move again, however due to unsavoury fellow residents in the block who decided to harrass myself and another couple, I had no ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2020
Aug 19,2020
0
people found
this helpful
this helpful
This is my 3rd or 4th time to renew my contract woth Grainger properties and i would like especially to thank Mr Luke for his kindness and the fast response...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 23,2020
Jun 23,2020
0
people found
this helpful
this helpful
Just wanted to leave a quick review on Ryan Leigh and say so so impressed with how quickly things were sorted out and no issues at all. Even managed to bring the moving in date forward which has helped me no end. Thankyou. Credit to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 23, 2020
View all comments
(1)
Hi Billy,
Thanks so much for taking the time to leave feedback, we're delighted you've had a great experience thanks to Ryan.
Best wishes ...
May 09,2020
May 09,2020
0
people found
this helpful
this helpful
Our boiler broke down on Sunday morning, an engineer arrived in the afternoon & said it wasn't repairable. After an email to our property manager a new boiler was installed on the Wednesday. Many thanks for your prompt action....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2020
Feb 25,2020
0
people found
this helpful
this helpful
Grainger are amazing. Our Property manager, Edyta, is the best property manager we have ever had.
She is super patient and very helpful.
She has made us very happy tenants, so much that we have decided to rent another one of their properties and stay ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04,2020
Feb 04,2020
0
people found
this helpful
this helpful
I have been with the Grainger for two years and I am delighted that my new flat is managed by the same agency.
It really feels personal and I know I'm being supported by the great team. Luke and Sophie have always answered my emails ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 28,2020
Jan 28,2020
0
people found
this helpful
this helpful
When I moved to my apartment for the first time, there was a problem with another letting agent about the removal of the existing furniture, but Grainger was very interested in this situation and they dealt with me and solved my problem quickly, even though ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 15,2020
Jan 15,2020
0
people found
this helpful
this helpful
I am a new tenant of Grainger PLC in the Liverpool area, and couldn't be happier with the treatment I have received from Luke pollard my property manager, any issue I have it's sorted instantly no questions asked and to the highest professional standard! Couldn't ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 15, 2020
View all comments
(1)
Jamie - thanks so much for taking the time to leave feedback, delighted to hear all is going well! ...
Jan 08,2020
Jan 08,2020
0
people found
this helpful
this helpful
Graingers have been excellent throughout our time renting in Liverpool. They have quickly resolved issues and have been very open and swift with their communications.
All in all, I would recommend using Graingers for those looking....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 09, 2020
View all comments
(1)
Great feedback, thanks so much Rhys. ...
Nov 26,2019
Nov 26,2019
0
people found
this helpful
this helpful
Great support from Luke in our move. Any issues were ironed out quickly and nothing was too much to ask. Great to have someone friendly at the end of the phone/email!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 09,2019
Nov 09,2019
0
people found
this helpful
this helpful
I had a few issues with my bank and my apartment and when I contacted one of the agents at Grainger, they responded promptly to it. I feel very satisfied with their professionalism and promptness....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11, 2019
View all comments
(1)
Thanks for your feedback Khadeem, pleased to hear we've been able to assist. ...
Mar 16,2019
Mar 16,2019
0
people found
this helpful
this helpful
I've been in an intenable flat for some 6 months now. I live below anti-social tenants who stamp about on hardwood floors all hours, let their kids run back and forth, jump off things and have domestics every week. They've even tried to kick down their ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 09, 2019
View all comments
(1)
We are really sorry to see this. In order to investigate further, please can you contact [email protected] with your property details. ...
May 16,2018
May 16,2018
3
people found
this helpful
this helpful
We were due to move into our flat on friday.nothing but problems from start to finish,at the start of the process everything went smoothly a couple of days later we were told all the checks and everything they needed was all great so ...
read full review
read full review
Comment on agent fees
Absolute rip off
Was this helpful?
Yes
Yes
Jun 13,2016
Jun 13,2016
3
people found
this helpful
this helpful
I have had recent dealings with these people. Goodness, they really don't want to talk to you! No matter how many times you call them, it's always we'll call you back, and they never do! My mother passed away recently, and her house now has ...
read full review
read full review
What agent could do to change your mind?
More expensive than a mortgageAttached Filesnbsp;
Comment on agent fees
More expensive than a mortgage
Was this helpful?
Yes
Yes
Feb 06,2015
Feb 06,2015
8
people found
this helpful
this helpful
Grainger is possibly the most incompetent company I have ever dealt with. They attempt to have little to no communication with you, unless you threaten to withhold rent.
They are the masters of fobbing you off and constantly seem to be "on leave" so unable ...
read full review
read full review
What agent could do to change your mind?
Communicate with us, be responsive, be apologetic when things go wrong, treat us fairly in terms of reimbursement for days when the property was unliveable...Attached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 27,2014
Nov 27,2014
4
people found
this helpful
this helpful
This company let us live in a mouldy premises and refused to acknowledge the problem. Also failed to put an extractor fan in, and would not give me any discount of my rent despite the fact a huge amount of my belongings had been damaged ...
read full review
read full review
What agent could do to change your mind?
This company let us live in a mouldy premises and refused to acknowledge the problem. Also failed to put an extractor fan in, and would not give me any discount of my rent despite the fact a huge amount of my belongings had been damaged by mould.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jan 18,2014
Jan 18,2014
9
people found
this helpful
this helpful
Both tenancy I have been in were taken over by grainger. They buy propertys then auction them giving little information to the tenant. They lost the paper work and bank details for all 6 student tenants multiple times. You never speak to the same person twice ...
read full review
read full review
What agent could do to change your mind?
There's too much they have to fix. They need to stop acquiring properties, making excuses and fix their entire internal system.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 06,2013
Nov 06,2013
8
people found
this helpful
this helpful
Difficult to deal with, never accommodating. After I left I had rent removed from my account after I left. Staff dont know anything about you or the property. Disorganised with a high staff turnover - about 10 different people in 2 years I dealt with....
read full review
read full review
What agent could do to change your mind?
No steal my money, give me compensation for bank charges and time sorting it out. They could just be nice instead of constantly quoting from the tenancy agreement. This is from a tenant who carried out their own maintenance, painting & put up with rather substandard equipment but continued to pay 'market rate' for the property - I think it's really bad to treat people who could have been there for years the same as new tenants.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 30,2013
Oct 30,2013
5
people found
this helpful
this helpful
I do not recommend them at all. I have been waiting 3 weeks to move in to the house they are managing - to this day they have failed to respond to my e-mails unless continuously chased, have not given me a contract and the keys ...
read full review
read full review
What agent could do to change your mind?
Been more client focused and responsive. Handled my case with more integrity and transparency.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
