Grainger PLC
Head Office, Newcastle upon Tyne, NE1
2.8/5, 24 reviews
46% recommended
100% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
65% lettings fee satisfaction

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“Both tenancy I have been in were taken over by ......”

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Jan 18,2014
Minithumbdown
By: 'Sarah'
Jan 18,2014
9 people found
this helpful
Both tenancy I have been in were taken over by grainger. They buy propertys then auction them giving little information to the tenant. They lost the paper work and bank details for all 6 student tenants multiple times. You never speak to the same person twice and they pass you off to others in wrong departments.
They are terrible to get hold of when problems occur. They tried to take rent from tenants who left and we're fully paid up. They post forms and notices two weeks after printing them.
They were forced on us as students and they were forced on me again as a normal tenant.
They always had the excuse they were busy due to acquiring over 200 more properties, they're always short staffed, I had to call 4 days in a row before I got a call back.
Being a student and needing a guarantor after they lost all our paperwork multiple times my father refused to send another copy and proceeded to email concerns over their data protection policies over the multiple paper work losses they accidentally emailed us internal emails concerning the issue which contained responses conversations about fobbing us off with responses which worked around the question.
What agent could do to change your mind?
There's too much they have to fix. They need to stop acquiring properties, making excuses and fix their entire internal system.
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Latest Reviews

View all Reviews 24
20th Oct 2023
reviewed by 'Bayan'
“Had a viewing arranged in Birmingham in jewellery quarter. Had to travel all the way from swansea only to find ......”
15th Sep 2022
reviewed by 'Lauren'
“We thoroughly enjoyed our first few months at our apartment block. Rent was slightly discounted due to repairs on the ......”
30th Nov 2021
reviewed by 'Raid'
“No one caresIs freezing in my room since 24 November 2021 and yet I keep taking to this and that manager and ......”
23rd Nov 2020
reviewed by 'Alex'
“Le Roy - excellent concierge at Kimmerston House, London. I wanted to leave a review having rented with Grainger in ......”
28th Oct 2020
reviewed by 'Christian'
“BEWARE of Grainger PLC and Luke Pollard.If I could give negative stars I would.Luke and Grainger breached my ......”
27th Oct 2020
reviewed by 'Sophie'
“I unfortunately rented a 2 bed flat via Grainger for 4 months. I had no intention of my stay being so short ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Grainger PLC
Citygate, St James Boulevard
St James Boulevard,Newcastle upon Tyne
Tyne and Wear
NE1 4JE
0191 242 4846

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 0% £0 £0
Lettings 50% 65% £500 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 11 8 0 0 0 0 0 5
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Altrincham, WA14
Harbourne, B17
Head Office, NE1
London Bridge, SE1

“gilders yard viewing...”

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Oct 20,2023
Minithumbdown
By: 'Bayan'
Oct 20,2023
1 people found
this helpful
Had a viewing arranged in Birmingham in jewellery quarter. Had to travel all the way from swansea only to find that the apartment was already taken and tenants have moved in. Not only that but I was not met by anyone from the agency for ...
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“AVOID...”

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Sep 15,2022
Minithumbdown
By: 'Lauren'
Sep 15,2022
0 people found
this helpful
We thoroughly enjoyed our first few months at our apartment block. Rent was slightly discounted due to repairs on the building. They promised scaffolding to come down Nov 2021, then it was Jan 2022 and to this day (Aug 2022) it is still up and are charging us ...
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“No one cares...”

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Nov 30,2021
Minithumbdown
By: 'Raid'
Nov 30,2021
1 people found
this helpful
No one cares Is freezing in my room since 24 November 2021 and yet I keep taking to this and that manager and No one cares to send someone to look at it They did send an engendering but he said he is the wrong person and ...
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“Le Roy - excellent concierge at Kimmerston Ho......”

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Nov 23,2020
Minithumbup
By: 'Alex'
Nov 23,2020
0 people found
this helpful
Le Roy - excellent concierge at Kimmerston House, London. I wanted to leave a review having rented with Grainger in central London for 3 years. Le Roy is a fantastic concierge who doesn't get the credit he deserves in my opinion. He kept the property running ...
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“BEWARE of Grainger PLC and Luke Pollard.If I......”

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Oct 28,2020
Minithumbdown
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Luke
By: 'Christian'
Oct 28,2020
1 people found
this helpful
BEWARE of Grainger PLC and Luke Pollard. If I could give negative stars I would. Luke and Grainger breached my contract numerous times in numerous ways. Having to go to court in order to simply recover my deposit because these people are nothing more than ...
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“Avoid Grainger...”

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Oct 27,2020
Minithumbdown
By: 'Sophie'
Oct 27,2020
0 people found
this helpful
I unfortunately rented a 2 bed flat via Grainger for 4 months. I had no intention of my stay being so short and having to move again, however due to unsavoury fellow residents in the block who decided to harrass myself and another couple, I had no ...
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“This is my 3rd or 4th time to renew my contra......”

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Aug 19,2020
Minithumbup
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Luke
By: 'Mohammed'
Aug 19,2020
0 people found
this helpful
This is my 3rd or 4th time to renew my contract woth Grainger properties and i would like especially to thank Mr Luke for his kindness and the fast response...
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“Just wanted to leave a quick review on Ryan L......”

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Jun 23,2020
Minithumbup
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Ryan
By: 'billy'
Jun 23,2020
0 people found
this helpful
Just wanted to leave a quick review on Ryan Leigh and say so so impressed with how quickly things were sorted out and no issues at all. Even managed to bring the moving in date forward which has helped me no end. Thankyou. Credit to ...
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By: Grainger Customer Service
Jun 23, 2020
View all comments (1)
Hi Billy, Thanks so much for taking the time to leave feedback, we're delighted you've had a great experience thanks to Ryan. Best wishes ...

“Boiler replacement...”

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May 09,2020
Minithumbup
By: 'Judy'
May 09,2020
0 people found
this helpful
Our boiler broke down on Sunday morning, an engineer arrived in the afternoon & said it wasn't repairable. After an email to our property manager a new boiler was installed on the Wednesday. Many thanks for your prompt action....
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“Grainger are amazing...”

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Feb 25,2020
Minithumbup
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Edyta
By: 'Maegan'
Feb 25,2020
0 people found
this helpful
Grainger are amazing. Our Property manager, Edyta, is the best property manager we have ever had. She is super patient and very helpful. She has made us very happy tenants, so much that we have decided to rent another one of their properties and stay ...
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“Professional and friendly...”

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Feb 04,2020
Minithumbup
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Luke
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Sophie
By: 'Sara'
Feb 04,2020
0 people found
this helpful
I have been with the Grainger for two years and I am delighted that my new flat is managed by the same agency. It really feels personal and I know I'm being supported by the great team. Luke and Sophie have always answered my emails ...
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“I am very happy with my experience at a Grainger managed property....”

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Jan 28,2020
Minithumbup
By: 'Kutan'
Jan 28,2020
0 people found
this helpful
When I moved to my apartment for the first time, there was a problem with another letting agent about the removal of the existing furniture, but Grainger was very interested in this situation and they dealt with me and solved my problem quickly, even though ...
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“I am a new tenant of Grainger PLC in the Live......”

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Jan 15,2020
Minithumbup
By: 'Jamie'
Jan 15,2020
0 people found
this helpful
I am a new tenant of Grainger PLC in the Liverpool area, and couldn't be happier with the treatment I have received from Luke pollard my property manager, any issue I have it's sorted instantly no questions asked and to the highest professional standard! Couldn't ...
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By: Customer Service
Jan 15, 2020
View all comments (1)
Jamie - thanks so much for taking the time to leave feedback, delighted to hear all is going well! ...

“Graingers have been excellent...”

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Jan 08,2020
Minithumbup
By: 'Rhys'
Jan 08,2020
0 people found
this helpful
Graingers have been excellent throughout our time renting in Liverpool. They have quickly resolved issues and have been very open and swift with their communications. All in all, I would recommend using Graingers for those looking....
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By: Customer Service
Jan 09, 2020
View all comments (1)
Great feedback, thanks so much Rhys. ...

“Great service from Luke...”

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Nov 26,2019
Minithumbup
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Luke
By: 'Rebecca'
Nov 26,2019
0 people found
this helpful
Great support from Luke in our move. Any issues were ironed out quickly and nothing was too much to ask. Great to have someone friendly at the end of the phone/email!...
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“I had a few issues with my bank and my apartm......”

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Nov 09,2019
Minithumbup
By: 'Khadeem'
Nov 09,2019
0 people found
this helpful
I had a few issues with my bank and my apartment and when I contacted one of the agents at Grainger, they responded promptly to it. I feel very satisfied with their professionalism and promptness....
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By: Customer Service
Nov 11, 2019
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Thanks for your feedback Khadeem, pleased to hear we've been able to assist. ...

“If things go wrong, they're beyond awful...”

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Mar 16,2019
Minithumbdown
By: 'chrisj'
Mar 16,2019
0 people found
this helpful
I've been in an intenable flat for some 6 months now. I live below anti-social tenants who stamp about on hardwood floors all hours, let their kids run back and forth, jump off things and have domestics every week. They've even tried to kick down their ...
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By: Customer Service
Apr 09, 2019
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We are really sorry to see this. In order to investigate further, please can you contact [email protected] with your property details. ...

“AVOID at all costs!!!!!...”

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May 16,2018
Minithumbdown
By: 'Grscem23'
May 16,2018
3 people found
this helpful
We were due to move into our flat on friday.nothing but problems from start to finish,at the start of the process everything went smoothly a couple of days later we were told all the checks and everything they needed was all great so ...
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Comment on agent fees
Absolute rip off
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“I have had recent dealings with these people. Goodness, they ......”

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Jun 13,2016
Minithumbdown
By: 'Don't'
Jun 13,2016
3 people found
this helpful
I have had recent dealings with these people. Goodness, they really don't want to talk to you! No matter how many times you call them, it's always we'll call you back, and they never do! My mother passed away recently, and her house now has ...
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What agent could do to change your mind?
More expensive than a mortgage
Attached Filesnbsp;
Comment on agent fees
More expensive than a mortgage
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“Grainger is possibly the most incompetent company I have ever ......”

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Feb 06,2015
Minithumbdown
By: 'Annoyed'
Feb 06,2015
8 people found
this helpful
Grainger is possibly the most incompetent company I have ever dealt with. They attempt to have little to no communication with you, unless you threaten to withhold rent. They are the masters of fobbing you off and constantly seem to be "on leave" so unable ...
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What agent could do to change your mind?
Communicate with us, be responsive, be apologetic when things go wrong, treat us fairly in terms of reimbursement for days when the property was unliveable...
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“This company let us live in a mouldy premises and ......”

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Nov 27,2014
Minithumbdown
By: 'Tenant1991'
Nov 27,2014
4 people found
this helpful
This company let us live in a mouldy premises and refused to acknowledge the problem. Also failed to put an extractor fan in, and would not give me any discount of my rent despite the fact a huge amount of my belongings had been damaged ...
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What agent could do to change your mind?
This company let us live in a mouldy premises and refused to acknowledge the problem. Also failed to put an extractor fan in, and would not give me any discount of my rent despite the fact a huge amount of my belongings had been damaged by mould.
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“Both tenancy I have been in were taken over by ......”

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Jan 18,2014
Minithumbdown
By: 'Sarah'
Jan 18,2014
9 people found
this helpful
Both tenancy I have been in were taken over by grainger. They buy propertys then auction them giving little information to the tenant. They lost the paper work and bank details for all 6 student tenants multiple times. You never speak to the same person twice ...
read full review
What agent could do to change your mind?
There's too much they have to fix. They need to stop acquiring properties, making excuses and fix their entire internal system.
Attached Filesnbsp;
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“Difficult to deal with, never accommodating. After I left I ......”

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Nov 06,2013
Minithumbdown
By: 'Tim'
Nov 06,2013
8 people found
this helpful
Difficult to deal with, never accommodating. After I left I had rent removed from my account after I left. Staff dont know anything about you or the property. Disorganised with a high staff turnover - about 10 different people in 2 years I dealt with....
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What agent could do to change your mind?
No steal my money, give me compensation for bank charges and time sorting it out. They could just be nice instead of constantly quoting from the tenancy agreement. This is from a tenant who carried out their own maintenance, painting & put up with rather substandard equipment but continued to pay 'market rate' for the property - I think it's really bad to treat people who could have been there for years the same as new tenants.
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“I do not recommend them at all. I have been ......”

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Oct 30,2013
Minithumbdown
By: 'UpsertCustomer'
Oct 30,2013
5 people found
this helpful
I do not recommend them at all. I have been waiting 3 weeks to move in to the house they are managing - to this day they have failed to respond to my e-mails unless continuously chased, have not given me a contract and the keys ...
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What agent could do to change your mind?
Been more client focused and responsive. Handled my case with more integrity and transparency.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Grainger PLC, Newcastle upon Tyne NE1 4JE



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