“I recently took up a short term rental through Foxtons ......”
1 Star Review
Aug 23,2021
By:
'Paul'
Aug 23,2021
Branch: London, 47 Heath Street
Services: Lettings (as a Tenant)
Rent PCM: £3000
Would you recommend?: No
Postcode: NW8
Branch: London, 47 Heath Street
Lettings (as a Tenant)
Rent PCM: £3000
Postcode: NW8
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I recently took up a short term rental through Foxtons at St Johns Wood. The sales team was very eager and responsive. Being a short term rental I paid for the rent upfront (7 weeks). However, the property management team has been pathetic. Firstly, the day we were to move in, the water supply had not been started, cleaners refused to clean the place, bath rooms were filthy and soiled. The water was started at 4pm that evening, cleaners arrived only the next afternoon and finished cleaning at 6 pm. To make matters worse one bath room (out of 2) could not be used because of the basin and bath were plugged (this was resolved 8 days later). Amongst other issues, 1 out of the 6 lights in living area is functioning, as there was tripping in the lines. It is now over 2 weeks and the same has not been addressed. The property management team are incompetent, do not answer calls and basically do not care. No one from the team has ever visited the property. The landlord has been unresponsive (so I am made to believe) as no repairs are done without her approval and approvals are pending for days. How this property was let out in the first place is difficult to believe? If you ever plan on renting a property managed by Foxtons... please insist on visiting the property a few days before check in and check that all the basic amenities are working. I am left shocked at their level of service - bad is an understatement!!
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I agree with you on your points about the service from the Foxtons property management team. I went for a viewing for a flat in Fitzrovia, beginning of July and agreed to start the tenancy by 9th August. The agent and the property management team had more than a month to sort out all issues. When I moved in, the shower unit was broken and not working, the bathroom radiator had the wires ripped out and not working, the living room and bedroom heaters were emitting a pungent burning smell. I also paid the rent upfront, and now I am left chasing Eleanor, and she gets back to me with the same response: that the landlord is not responding. How is it that the landlord took less than 5 mins to agree to sign the rental contract and take the money but is now not responding ?
I feel scammed by Foxtons.