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Sep 04,2012
By: 'Emary'
Sep 04,2012
16 people found
this helpful
The level of service from Foxtons was awful from day one. When we arrived to collect our keys for the flat, we were promised more than one set of keys but on arrival it seemed like no one even knew why we were there. We had to explain that we were moving in and eventually got given ONE set of keys (meaning we had to independently cut a set of our own keys costing money and time).

So, then we arrive at the flat and the flat is FILTHY. After us having to sign the contract promising we would get professional cleaners in when we leave, it came as a rather huge suprise that we would be given the flat in such a state when we\'d just signed the papers meaning we had to clean it when we left. (little did we know that we\'d be given it in this way). Not only this, but after investigation of the flat we notice that over half of all the light bulbs were not working and the fire alarms were out.

After ringing the estate agent several times and having to persuade him to come and give us an explanation, when he arrived he showed no signs of remorse. It wasn\'t as if we were complaining about one light bulb missing or one crumb on the table....there were in fact whole rooms with NO light bulbs working, hair and stains stuck to the floor, excrement in the toilet when we arrived, crumbs and smudges all over the kitchen surfaces, a broken chair and the whole flat smelt.

In order for me to move in that night we had to then take about 3 hours of our own time cleaning two rooms of the flat in order for me just to live there for the meanwhile. The estate agent didn\'t apologize once for the state we found the flat in. He had an arrogant and careless attitude when dealing with us, and after paying a free of around £320 to prevent these exact things from happening it was just hugely disappointing and upsetting.

I would NEVER recommend Foxtons to anyone.
What agent could do to change your mind?
Could improve by the estate agent having a completely different attitude, maybe trying to at least act like you care could help. Also making sure the flat is ready to live in, call me fussy, but I\'m sure a large majority of people wouldn\'t sleep in a room covered in someone else\'s hair and stains.
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47 Heath Street Hampstead, London
Greater London

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