100% lettings valuation accuracy
46% lettings fee satisfaction
Jul 09,2021
Jul 09,2021
4
people found
this helpful
this helpful
NIGHTMARE. House was dirty when we moved in, toilet was gross, rubbish left outside and garden overgrown. Constant maintenance issues which were never fully.
There was damp and mould in multiple rooms that was reported in September. After months of keeping on about it multiple different people came to look, eventually we got the SU involved as the damp was getting worse.
Every time we asked what was happening we were told the landlord wanted more quotes, in February roofers came to fix the guttering and a leak that we had, we were then told our kitchen ceiling was unsafe and that it could collapse at any time. This was in the middle of a lockdown, we were asked by Simon if it was possible for us to go ‘home’ for a few days or stay with friends (me and my housemate both live three hours away, and were worried about the pandemic). They offered us rooms in college mews, we declined as we didn’t want to share a kitchen during a pandemic and didn’t see why we should have to move into shared accommodation that we’d both heard terrible things about, they then said we could get a room in a hotel.They were only offering us a twin room, we were paying for separate rooms in our house and both had uni lectures to attend online, also shouldn’t have to.
Eventually they said we could have a room each in the hotel after we had to explain a lot of personal issues. During the three days we had to stay there no one from lighthouse checked to see if we were okay and we never got an apology. Not only was this stressful but also cost us a lot of money that neither of us had, we had to buy every meal from a takeaway as our rooms didn’t have a fridge/microwave, we asked about the money and we were told that the landlord had already been kind enough to pay for both rooms and that he only HAD to give us the money for our rent of those three days (which was less than it cost for one room).
We then had to keep asking when the damp wall would be sorted, it was getting much worse. At one point we noticed damp around a light switch and a plug socket, we were worried, an electrician came out and it turns out there was water in the plug socket! We were finally given a date for damp specialists to come and sort the walls this was the end of march. We were told it would take a few days but the contractor was unable to finish it as he had another job to go to, we were left with bare brick walls for nearly a week. When this was plastered we were told it needed to be decorated, as we still had a while until we moved out we assumed it would be done before then. It was not.
We had many other issues one being with the drain for the toilet, it constantly got blocked so we were unable to use our only toilet, we had many drain specialists out, multiple told us they needed to put a camera down to see why it was blocking and it would happen again if nothing was done, this was passed on but nothing was done until we kept on. Once, it got blocked on a Friday night, I emailed them straight away hoping for a reply in the morning, I then phoned the office at 11am on Saturday but there was no answer, so i phoned the emergency number. This was then passed on to lighthouse who messaged me to tell me someone would be out to fix it Sunday morning, when I replied saying that we could not use the toilet, there was no reply so I tried phoning but the phone was off. We were left until Sunday without a toilet, so over 24 hours.
I also did not appreciate the condescending tone of many emails and phone calls, one example is the email attached from Peter Hill explaining to me what a plumber does, what an electrician does. They made us feel as though we had no right to report these issues and we felt as though they didn’t believe us.
The only good thing about being with lighthouse was Dan the maintenance man. He is lovely and nothing was ever too much trouble, he would always help us out where he could even if he only came round to sort something else out. Such a lovely guy he deserves the five stars but sadly the company he works for definitely do not.
There was damp and mould in multiple rooms that was reported in September. After months of keeping on about it multiple different people came to look, eventually we got the SU involved as the damp was getting worse.
Every time we asked what was happening we were told the landlord wanted more quotes, in February roofers came to fix the guttering and a leak that we had, we were then told our kitchen ceiling was unsafe and that it could collapse at any time. This was in the middle of a lockdown, we were asked by Simon if it was possible for us to go ‘home’ for a few days or stay with friends (me and my housemate both live three hours away, and were worried about the pandemic). They offered us rooms in college mews, we declined as we didn’t want to share a kitchen during a pandemic and didn’t see why we should have to move into shared accommodation that we’d both heard terrible things about, they then said we could get a room in a hotel.They were only offering us a twin room, we were paying for separate rooms in our house and both had uni lectures to attend online, also shouldn’t have to.
Eventually they said we could have a room each in the hotel after we had to explain a lot of personal issues. During the three days we had to stay there no one from lighthouse checked to see if we were okay and we never got an apology. Not only was this stressful but also cost us a lot of money that neither of us had, we had to buy every meal from a takeaway as our rooms didn’t have a fridge/microwave, we asked about the money and we were told that the landlord had already been kind enough to pay for both rooms and that he only HAD to give us the money for our rent of those three days (which was less than it cost for one room).
We then had to keep asking when the damp wall would be sorted, it was getting much worse. At one point we noticed damp around a light switch and a plug socket, we were worried, an electrician came out and it turns out there was water in the plug socket! We were finally given a date for damp specialists to come and sort the walls this was the end of march. We were told it would take a few days but the contractor was unable to finish it as he had another job to go to, we were left with bare brick walls for nearly a week. When this was plastered we were told it needed to be decorated, as we still had a while until we moved out we assumed it would be done before then. It was not.
We had many other issues one being with the drain for the toilet, it constantly got blocked so we were unable to use our only toilet, we had many drain specialists out, multiple told us they needed to put a camera down to see why it was blocking and it would happen again if nothing was done, this was passed on but nothing was done until we kept on. Once, it got blocked on a Friday night, I emailed them straight away hoping for a reply in the morning, I then phoned the office at 11am on Saturday but there was no answer, so i phoned the emergency number. This was then passed on to lighthouse who messaged me to tell me someone would be out to fix it Sunday morning, when I replied saying that we could not use the toilet, there was no reply so I tried phoning but the phone was off. We were left until Sunday without a toilet, so over 24 hours.
I also did not appreciate the condescending tone of many emails and phone calls, one example is the email attached from Peter Hill explaining to me what a plumber does, what an electrician does. They made us feel as though we had no right to report these issues and we felt as though they didn’t believe us.
The only good thing about being with lighthouse was Dan the maintenance man. He is lovely and nothing was ever too much trouble, he would always help us out where he could even if he only came round to sort something else out. Such a lovely guy he deserves the five stars but sadly the company he works for definitely do not.
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Opening Hours
Address
Lighthouse Property Services Ltd
39a Carholme Road
Lincoln
Lincolnshire
LN1 1RN
01522 780020
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 46% | £365 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 4 | 10 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- LN1
- Lincoln
- Surrounding villages
- LN2
- LN5
- LN6
Services offered
- Sales
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- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 08,2022
Nov 08,2022
0
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My Daughter placed a holding deposit on a property with friends. On seeing the property we were not happy with it and and told her to withdraw.
She informed her friends and then booked viewings on other properties.
Lighthouse Properties contacted her and refused to ...
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May 11,2022
May 11,2022
2
people found
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Absolute sham, request payment of holding fee and promise no issues. You tell them of financial issues that may affect referencing, the they come back requesting guarantors and 6 months payments up front and use this as YOU not commencing with tenancy and to withhold your ...
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May 11, 2022
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(1)
Good Evening,
You failed to meet the referencing criteria, alternative options were presented to you to secure the let. You did not wish/were unable to move forward with any of the three alternative options that were presented to you.
Lighthouse Property Services ...
Sep 23,2021
Sep 23,2021
0
people found
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this helpful
Great property agent. Very helpful and quick to sort out any problems
Had a issue with leaking shower sorted within 48hours...
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Jul 09,2021
Jul 09,2021
4
people found
this helpful
this helpful
NIGHTMARE. House was dirty when we moved in, toilet was gross, rubbish left outside and garden overgrown. Constant maintenance issues which were never fully.
There was damp and mould in multiple rooms that was reported in September. After months of keeping on about it multiple ...
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Feb 16,2021
Feb 16,2021
3
people found
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Staff untrained to deal with personal matters with an appropriate level of respect. The room I rented through Lighthouse Properties was full of structural damage upon arrival which wasn't stipulated prior to the signing of the contract; further displaying their lack of professionalism (Peter Hill). ...
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Jan 26,2021
Jan 26,2021
2
people found
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DO NOT RENT WITH LIGHTHOUSE. Rented with them in second year and they were absolutely appalling. Issues are never resolved in under a week. The fire alarm at the top of the stairs needed its batteries changing and was beeping constantly. Unfortunately it was out ...
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Feb 05,2019
Feb 05,2019
0
people found
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I can't praise Lighthouse Property's enough for there very professional and efficient service they gave me when going through the rental process. I found them to be helpful & informative throughout the application stage. Always happy to answer and questions or query's. I am very happy ...
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Jul 12,2018
Jul 12,2018
2
people found
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Would not recommend Lighthouse in the slightest. We were warned before signing with them from 3rd years but chose to go with them anyway.
When we first arrived the house was in a state. The bannister was broken, my door had a hole in it ...
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Comment on agent fees
Bad
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Jul 10,2018
Jul 10,2018
2
people found
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No deposit back due to their bad maintenance no internet no hot water mould every where don't do it...
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Comment on agent fees
Bad why should I pay for those conditions
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Jul 10,2018
Jul 10,2018
2
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Within the first week of us moving in our upstairs shower didn't work. the kitchen tap leaked damaging the counter. all the kitchen chairs were falling apart as if they were really old only to be told they were brand new. There was damp in ...
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Comment on agent fees
Fees weren't to bad as the rooms were decent sizes however with all the complications they don't seem worth it
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Jul 10, 2018
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Hi, sorry to read these comments, this doesn't seem right at all. We would be grateful if you could get in touch with us so we can discuss and resolve. Best wishes, Lighthouse Property Services ...
Jul 10,2018
Jul 10,2018
2
people found
this helpful
this helpful
They gave me a small fraction of the deposit back, the lift in Brayford court is broken and drops regularly and lighthouse were informed multiple times of this problem and all they did was put a cone in front of the lift for a week ...
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Jul 10, 2018
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Hi, We haven't carried out any checkouts in Brayford Court yet as no one is due to move out therefore no deposits will have been returned. Please call the office if there you feel there is a confusion. The engineers have attended to the lift and have not found a fault. ...
Jul 10,2018
Jul 10,2018
3
people found
this helpful
this helpful
Where do I start. Let through Lighthouse as a student at Lincoln uni for my second year and from the very first day me and my 3 other housemates had problem after problem that piled up as more and more went unresolved, and those that were ...
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Jul 09,2018
Jul 09,2018
2
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I moved into Brayford Court to find the foot board of the kitchen unit completely missing, revealing a disgusting mess underneath the oven. The oven also did not work at all for the whole first week that i living there, forcing me to either cook ...
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Comment on agent fees
Bad, not worth even half of the rent cost with the quality of their properties.
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Jul 10, 2018
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Hi, it is disappointing to read your comments and we are sorry you feel you haven't had the best experience within Brayford Court.
A couple of points which I don't feel are fair - Lincoln City Council empty the large bins every Friday. In our experience there are a number of bins which are always empty but people choose not to use them.
Fire alarms are only set off when they sense smoke. This can be annoying when sharing with others however people do need to be mindful when they cook.
...
Oct 11,2017
Oct 11,2017
1
people found
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this helpful
Professional, caring and efficient. Nothing is too much trouble for the team. I'm very happy in my home and not having pushy aggressive agents is an added bonus....
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Comment on agent fees
Good
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Jan 20,2017
Jan 20,2017
0
people found
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Fantastic bunch of guys they have working here, helped me from start to finish with moving into my new home, the couple of issues I've had with my place have been sorted swiftly, from the viewing to actually moving in was so easy - other ...
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Comment on agent fees
Cheapest compared to other agents in the localendar area
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Mar 04,2014
Mar 04,2014
5
people found
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this helpful
Lighthouse properties are absolutely perfect if you like being spoken to like a imbecile, love living in a moldy environment that's never anything to do with the property, it's just your fault for leaving the heating on too long, and love having to wait a ...
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What agent could do to change your mind?
Not being rung up at 9AM to be asked if another tenant is in, not to be spoken to so rudely when i express my concern about the time they are calling me, and to fix problems within a week AT LEAST.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Contact the branch manager Simon on 01522 780020 or write to the office address.
Last updated at 12:54 PM 22/02/2017 by Lindsey
