100% lettings valuation accuracy
46% lettings fee satisfaction
Jul 12,2018
Jul 12,2018
2
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this helpful
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Would not recommend Lighthouse in the slightest. We were warned before signing with them from 3rd years but chose to go with them anyway.
When we first arrived the house was in a state. The bannister was broken, my door had a hole in it from where someone had obviously kicked it down previously, my carpet was torn, there were blue tac marks and scratches on the walls and there were bits of rubbish under beds and in draws that obviously weren't cleaned. The whole house was unclean, sticky and dirty. My housemates bed was broken, as another. My other housemates mattress was stained. Two bedroom doors wouldn't even lock as the lock didn't even match up to the latch. The mismatched furniture was cheap and unsafe. We didn't receive a bin, a mirror, a broom, a dustpan and brush or a mop, a dish-bowl in the sink, a kettle, a toaster, an ironing board or any information regarding the house in general. We wrote everything down on the inventory and cleaned the house ourselves before moving in.
When we looked round the house initially, one of the sofas was completely torn to shreds, a small leather sofa, where you couldn't sit on it without a layer of something in between you and it because it would cut you from the scratched leather. The guy showing us around said that the sofa would be changed before we moved in. We also noticed that there was no tv, very different from other student housing companies around. The guy said if we asked the landlord for a tv we would get one. Much to our dismay, when we arrived to the house, the sofa wasn't changed and there was no tv. We reported it and around 2 months later a new sofa arrived, a large grey fabric sofa, nice.
Meanwhile, whilst living in the house, we soon noticed that the washing machine didn't work. Whenever it was put on a cycle, the water stayed in and wouldn't drain, so we'd have to keep putting it on to drain or spin and clothes were still soaking and ruined, as we had no dryer this was an issue. This was reported and never fixed for the whole year.
When going to use the oven, all the markings had rubbed off, so we were left guessing how it worked. (Obviously there was no manual). When cooking on the hob, it took a simple pan of boiling water to set off the smoke detector that was straight above the hob. Also reported.
Anytime we went in the shower, water would go everywhere. And we rang up to let them know, someone came out and said it was because of the tiles on the back wall, so he replaced these, and it continued to happen, we reported again and to solve the issue he 'grouted' the plastic shower screen to the edge of the bath so it wouldn't move. Unconventional but did work.
My house mate who's bed was broken finally got it replaced after around 3 months. When in this time went to get a piece of clothing out of her wardrobe and it was soaking wet. Other pieces covered in mould. Mould all around the inside of the cupboard, black and green mould ruined all her clothes and the walls. When it would rain, water would appear on the inside of the wardrobe and run down the walls. The mould eventually resulted in my housemate getting really ill with a chest infection, as her subject at university is dance, this affected her performance and wellbeing. This housemate continued to report the mould, someone came around and sprayed general mould cleaner and she was told to clean it off herself. After reporting numerous more times, a vent was fitted in the wardrobe that did nothing to fix this issue! She continued to pay her rent although not actually being able to live in the house for approx 6 months. Mould was an issue in another housemates bedroom and also prominent in the bathroom, as there was no window and an extractor fan that didn't work. This was reported and someone came to âfixâ the fan and nothing changed, as for the mould we had to clean it ourselves, again.
I myself at one point sat on the end of my bed and it broke straight through, when looking at it, it was obvious that the bed had been broken and âfixedâ before. I reported this and it took 2 days for someone to come and fix this. This is not long at all for lighthouse, but as I was sleeping essentially on a hill now, it seemed a long time. The weak wooden bed frame broke once again and when I rang up to let lighthouse know I was met by a very rude middle aged man, I was polite and explained it too him and he was sarcastic and extremely patronising and short tempered with me. My bed did eventually get fixed.
The floor in our kitchen was peeling away from the walls, the skirting boards were so high that anything would get underneath and the house was infested with wood lice and ants. We reported the ants and lighthouse said they wouldn't do anything as it was an âoccupational hazardâ so we had to sort it out our selves yet again.
So, here is the worst part... Near the end of our tenancy the pipe under the sink burst, letting water spill out for a good week. We reported as soon as we noticed it, and lighthouse waited a weekend (where we couldn't use the kitchen sink) and then fixed it. Whilst fixing it, the guy said it could be a mouse that cause it. A few days later I went to the bathroom in the morning and noticed wood chippings on the bath mat and all behind the toilet. We reported it to lighthouse and a few days later an exterminator came round. He said there was no traces of any mice and put bait down anyway. He came back to look at the bait a week later and said it hadn't been touched so he took the bait away. That same day, I went to pick up a tshirt our of the corner of my wardrobe and it was TORN TO SHREDS. I looked down where my tshirt had been and there was a hole in my floor! We reported it straight away and the guy came back the next day with some more bait and put some in my room this time.
The exterminator seemed the whole time like he couldn't be bothered and still refused to admit any traces of pests. He then came back once again to remove the bait and said it hadn't been touched again! We assumed the pest had gone now, and my house mate walked down the stairs and on the kitchen floor stairing up at her was a small dog sized RAT!!! She screamed and it ran off behind the cupboards. We reported this once more after having proof that it was still alive and the exterminator came back once more with stronger bait. A few weeks went by and we didn't notice anything else. Until one day one of our kitchen cupboards started to smell bad. We asked the maintenance guy to check it out whilst at our house fixing a different issue and he agreed that it smelt really bad. He took the bottom of the cupboard off and underneath was the huge dead decomposing rat!
These are just a few of the countless issues encountered with our Lighthouse property, and although these cannot all be blamed on Lighthouse themselves, the utter lack of sympathy or help from them is shocking. Lighthouse have a serious problem regarding communication, often it would take multiple people calling up/emailing/going in to the office for anything to be done. You could report one problem, and then ring up to check what is happening and speak to another person and they have no idea what you're on about! Staff are more often than not, patronising and do not take you seriously as a person. Just because I'm a student does not mean that I am less of a human. I need somewhere safe and clean to live. I need a housing company that will help rather than hinder my life and lighthouse do not help in the slightest.
Lighthouse do not treat you like a human being. They are a company that care more about profits than they do the tenants living in their houses. Do not rent with lighthouse.
When we first arrived the house was in a state. The bannister was broken, my door had a hole in it from where someone had obviously kicked it down previously, my carpet was torn, there were blue tac marks and scratches on the walls and there were bits of rubbish under beds and in draws that obviously weren't cleaned. The whole house was unclean, sticky and dirty. My housemates bed was broken, as another. My other housemates mattress was stained. Two bedroom doors wouldn't even lock as the lock didn't even match up to the latch. The mismatched furniture was cheap and unsafe. We didn't receive a bin, a mirror, a broom, a dustpan and brush or a mop, a dish-bowl in the sink, a kettle, a toaster, an ironing board or any information regarding the house in general. We wrote everything down on the inventory and cleaned the house ourselves before moving in.
When we looked round the house initially, one of the sofas was completely torn to shreds, a small leather sofa, where you couldn't sit on it without a layer of something in between you and it because it would cut you from the scratched leather. The guy showing us around said that the sofa would be changed before we moved in. We also noticed that there was no tv, very different from other student housing companies around. The guy said if we asked the landlord for a tv we would get one. Much to our dismay, when we arrived to the house, the sofa wasn't changed and there was no tv. We reported it and around 2 months later a new sofa arrived, a large grey fabric sofa, nice.
Meanwhile, whilst living in the house, we soon noticed that the washing machine didn't work. Whenever it was put on a cycle, the water stayed in and wouldn't drain, so we'd have to keep putting it on to drain or spin and clothes were still soaking and ruined, as we had no dryer this was an issue. This was reported and never fixed for the whole year.
When going to use the oven, all the markings had rubbed off, so we were left guessing how it worked. (Obviously there was no manual). When cooking on the hob, it took a simple pan of boiling water to set off the smoke detector that was straight above the hob. Also reported.
Anytime we went in the shower, water would go everywhere. And we rang up to let them know, someone came out and said it was because of the tiles on the back wall, so he replaced these, and it continued to happen, we reported again and to solve the issue he 'grouted' the plastic shower screen to the edge of the bath so it wouldn't move. Unconventional but did work.
My house mate who's bed was broken finally got it replaced after around 3 months. When in this time went to get a piece of clothing out of her wardrobe and it was soaking wet. Other pieces covered in mould. Mould all around the inside of the cupboard, black and green mould ruined all her clothes and the walls. When it would rain, water would appear on the inside of the wardrobe and run down the walls. The mould eventually resulted in my housemate getting really ill with a chest infection, as her subject at university is dance, this affected her performance and wellbeing. This housemate continued to report the mould, someone came around and sprayed general mould cleaner and she was told to clean it off herself. After reporting numerous more times, a vent was fitted in the wardrobe that did nothing to fix this issue! She continued to pay her rent although not actually being able to live in the house for approx 6 months. Mould was an issue in another housemates bedroom and also prominent in the bathroom, as there was no window and an extractor fan that didn't work. This was reported and someone came to âfixâ the fan and nothing changed, as for the mould we had to clean it ourselves, again.
I myself at one point sat on the end of my bed and it broke straight through, when looking at it, it was obvious that the bed had been broken and âfixedâ before. I reported this and it took 2 days for someone to come and fix this. This is not long at all for lighthouse, but as I was sleeping essentially on a hill now, it seemed a long time. The weak wooden bed frame broke once again and when I rang up to let lighthouse know I was met by a very rude middle aged man, I was polite and explained it too him and he was sarcastic and extremely patronising and short tempered with me. My bed did eventually get fixed.
The floor in our kitchen was peeling away from the walls, the skirting boards were so high that anything would get underneath and the house was infested with wood lice and ants. We reported the ants and lighthouse said they wouldn't do anything as it was an âoccupational hazardâ so we had to sort it out our selves yet again.
So, here is the worst part... Near the end of our tenancy the pipe under the sink burst, letting water spill out for a good week. We reported as soon as we noticed it, and lighthouse waited a weekend (where we couldn't use the kitchen sink) and then fixed it. Whilst fixing it, the guy said it could be a mouse that cause it. A few days later I went to the bathroom in the morning and noticed wood chippings on the bath mat and all behind the toilet. We reported it to lighthouse and a few days later an exterminator came round. He said there was no traces of any mice and put bait down anyway. He came back to look at the bait a week later and said it hadn't been touched so he took the bait away. That same day, I went to pick up a tshirt our of the corner of my wardrobe and it was TORN TO SHREDS. I looked down where my tshirt had been and there was a hole in my floor! We reported it straight away and the guy came back the next day with some more bait and put some in my room this time.
The exterminator seemed the whole time like he couldn't be bothered and still refused to admit any traces of pests. He then came back once again to remove the bait and said it hadn't been touched again! We assumed the pest had gone now, and my house mate walked down the stairs and on the kitchen floor stairing up at her was a small dog sized RAT!!! She screamed and it ran off behind the cupboards. We reported this once more after having proof that it was still alive and the exterminator came back once more with stronger bait. A few weeks went by and we didn't notice anything else. Until one day one of our kitchen cupboards started to smell bad. We asked the maintenance guy to check it out whilst at our house fixing a different issue and he agreed that it smelt really bad. He took the bottom of the cupboard off and underneath was the huge dead decomposing rat!
These are just a few of the countless issues encountered with our Lighthouse property, and although these cannot all be blamed on Lighthouse themselves, the utter lack of sympathy or help from them is shocking. Lighthouse have a serious problem regarding communication, often it would take multiple people calling up/emailing/going in to the office for anything to be done. You could report one problem, and then ring up to check what is happening and speak to another person and they have no idea what you're on about! Staff are more often than not, patronising and do not take you seriously as a person. Just because I'm a student does not mean that I am less of a human. I need somewhere safe and clean to live. I need a housing company that will help rather than hinder my life and lighthouse do not help in the slightest.
Lighthouse do not treat you like a human being. They are a company that care more about profits than they do the tenants living in their houses. Do not rent with lighthouse.
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Opening Hours
Address
Lighthouse Property Services Ltd
39a Carholme Road
Lincoln
Lincolnshire
LN1 1RN
01522 780020
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 46% | £365 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 4 | 10 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- LN1
- Lincoln
- Surrounding villages
- LN2
- LN5
- LN6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 08,2022
Nov 08,2022
0
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My Daughter placed a holding deposit on a property with friends. On seeing the property we were not happy with it and and told her to withdraw.
She informed her friends and then booked viewings on other properties.
Lighthouse Properties contacted her and refused to ...
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May 11,2022
May 11,2022
2
people found
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Absolute sham, request payment of holding fee and promise no issues. You tell them of financial issues that may affect referencing, the they come back requesting guarantors and 6 months payments up front and use this as YOU not commencing with tenancy and to withhold your ...
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May 11, 2022
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(1)
Good Evening,
You failed to meet the referencing criteria, alternative options were presented to you to secure the let. You did not wish/were unable to move forward with any of the three alternative options that were presented to you.
Lighthouse Property Services ...
Sep 23,2021
Sep 23,2021
0
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this helpful
Great property agent. Very helpful and quick to sort out any problems
Had a issue with leaking shower sorted within 48hours...
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Jul 09,2021
Jul 09,2021
4
people found
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this helpful
NIGHTMARE. House was dirty when we moved in, toilet was gross, rubbish left outside and garden overgrown. Constant maintenance issues which were never fully.
There was damp and mould in multiple rooms that was reported in September. After months of keeping on about it multiple ...
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Feb 16,2021
Feb 16,2021
3
people found
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Staff untrained to deal with personal matters with an appropriate level of respect. The room I rented through Lighthouse Properties was full of structural damage upon arrival which wasn't stipulated prior to the signing of the contract; further displaying their lack of professionalism (Peter Hill). ...
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Jan 26,2021
Jan 26,2021
2
people found
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DO NOT RENT WITH LIGHTHOUSE. Rented with them in second year and they were absolutely appalling. Issues are never resolved in under a week. The fire alarm at the top of the stairs needed its batteries changing and was beeping constantly. Unfortunately it was out ...
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Feb 05,2019
Feb 05,2019
0
people found
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I can't praise Lighthouse Property's enough for there very professional and efficient service they gave me when going through the rental process. I found them to be helpful & informative throughout the application stage. Always happy to answer and questions or query's. I am very happy ...
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Jul 12,2018
Jul 12,2018
2
people found
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Would not recommend Lighthouse in the slightest. We were warned before signing with them from 3rd years but chose to go with them anyway.
When we first arrived the house was in a state. The bannister was broken, my door had a hole in it ...
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Comment on agent fees
Bad
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Jul 10,2018
Jul 10,2018
2
people found
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No deposit back due to their bad maintenance no internet no hot water mould every where don't do it...
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Comment on agent fees
Bad why should I pay for those conditions
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Jul 10,2018
Jul 10,2018
2
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Within the first week of us moving in our upstairs shower didn't work. the kitchen tap leaked damaging the counter. all the kitchen chairs were falling apart as if they were really old only to be told they were brand new. There was damp in ...
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Comment on agent fees
Fees weren't to bad as the rooms were decent sizes however with all the complications they don't seem worth it
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Jul 10, 2018
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Hi, sorry to read these comments, this doesn't seem right at all. We would be grateful if you could get in touch with us so we can discuss and resolve. Best wishes, Lighthouse Property Services ...
Jul 10,2018
Jul 10,2018
2
people found
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this helpful
They gave me a small fraction of the deposit back, the lift in Brayford court is broken and drops regularly and lighthouse were informed multiple times of this problem and all they did was put a cone in front of the lift for a week ...
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Jul 10, 2018
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Hi, We haven't carried out any checkouts in Brayford Court yet as no one is due to move out therefore no deposits will have been returned. Please call the office if there you feel there is a confusion. The engineers have attended to the lift and have not found a fault. ...
Jul 10,2018
Jul 10,2018
3
people found
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this helpful
Where do I start. Let through Lighthouse as a student at Lincoln uni for my second year and from the very first day me and my 3 other housemates had problem after problem that piled up as more and more went unresolved, and those that were ...
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Jul 09,2018
Jul 09,2018
2
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I moved into Brayford Court to find the foot board of the kitchen unit completely missing, revealing a disgusting mess underneath the oven. The oven also did not work at all for the whole first week that i living there, forcing me to either cook ...
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Comment on agent fees
Bad, not worth even half of the rent cost with the quality of their properties.
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Jul 10, 2018
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Hi, it is disappointing to read your comments and we are sorry you feel you haven't had the best experience within Brayford Court.
A couple of points which I don't feel are fair - Lincoln City Council empty the large bins every Friday. In our experience there are a number of bins which are always empty but people choose not to use them.
Fire alarms are only set off when they sense smoke. This can be annoying when sharing with others however people do need to be mindful when they cook.
...
Oct 11,2017
Oct 11,2017
1
people found
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this helpful
Professional, caring and efficient. Nothing is too much trouble for the team. I'm very happy in my home and not having pushy aggressive agents is an added bonus....
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Good
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Jan 20,2017
Jan 20,2017
0
people found
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Fantastic bunch of guys they have working here, helped me from start to finish with moving into my new home, the couple of issues I've had with my place have been sorted swiftly, from the viewing to actually moving in was so easy - other ...
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Comment on agent fees
Cheapest compared to other agents in the localendar area
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Mar 04,2014
Mar 04,2014
5
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this helpful
Lighthouse properties are absolutely perfect if you like being spoken to like a imbecile, love living in a moldy environment that's never anything to do with the property, it's just your fault for leaving the heating on too long, and love having to wait a ...
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What agent could do to change your mind?
Not being rung up at 9AM to be asked if another tenant is in, not to be spoken to so rudely when i express my concern about the time they are calling me, and to fix problems within a week AT LEAST.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Contact the branch manager Simon on 01522 780020 or write to the office address.
Last updated at 12:54 PM 22/02/2017 by Lindsey
