100% lettings valuation accuracy
46% lettings fee satisfaction
Jul 09,2018
Jul 09,2018
2
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I moved into Brayford Court to find the foot board of the kitchen unit completely missing, revealing a disgusting mess underneath the oven. The oven also did not work at all for the whole first week that i living there, forcing me to either cook all of my meals in the shoddy microwave that had clearly not been cleaned for us to move in, or go to my friends flat across the road just to eat.
This agent has terrible maintenance of the outside area of the property, the only time i have seen them clean anything was emptying the skips. I don't remember a time when i was able to put rubbish into the communal bin in the courtyard. One of the washing machine draws was broken for the majority of the time living there, making it unusable as water would spill out of the hole where the draw was meant to be. After filing an issue with one of the bathrooms, where the floor was literally caving in on itself and feeling like it would collapse, it took over a month for someone to come and fix it, and they did not put the lino back down so we were left with bare rough wood floor for another month, because lighthouse were apparently spending that time looking for a quota when it could have been fixed on the same day the floor was fixed. Also the floor only started dipping due to moisture damage, glad to see that the lack of preparation of the flats for tenants extends to the bathrooms as well.
They're so called '24 hour helpline' never works. Whenever the fire alarm goes off for no reason (which has been incredibly frequent and sometimes in the middle of the night) even with multiple people making several attempts to get into contact with lighthouse, there is never an answer. Also, the lift in Block One is useless, breaking frequently and then taking about a week, if not longer, to fix.
Towards the end of the tenancy, they give you an extensive and detailed list for how to clean the flat and outside the property, claiming that if everything is done up to standard then they will return our deposit. However, i have never heard of anyone getting their deposit back from this agency, saying that they would not return it for reasons and complaints that have been there since before the tenants moved in.
Overall, a terrible letting agency with little regard for property quality and maintenance, and the well being of their tenants is clearly on the bottom of their list of priorities.
This agent has terrible maintenance of the outside area of the property, the only time i have seen them clean anything was emptying the skips. I don't remember a time when i was able to put rubbish into the communal bin in the courtyard. One of the washing machine draws was broken for the majority of the time living there, making it unusable as water would spill out of the hole where the draw was meant to be. After filing an issue with one of the bathrooms, where the floor was literally caving in on itself and feeling like it would collapse, it took over a month for someone to come and fix it, and they did not put the lino back down so we were left with bare rough wood floor for another month, because lighthouse were apparently spending that time looking for a quota when it could have been fixed on the same day the floor was fixed. Also the floor only started dipping due to moisture damage, glad to see that the lack of preparation of the flats for tenants extends to the bathrooms as well.
They're so called '24 hour helpline' never works. Whenever the fire alarm goes off for no reason (which has been incredibly frequent and sometimes in the middle of the night) even with multiple people making several attempts to get into contact with lighthouse, there is never an answer. Also, the lift in Block One is useless, breaking frequently and then taking about a week, if not longer, to fix.
Towards the end of the tenancy, they give you an extensive and detailed list for how to clean the flat and outside the property, claiming that if everything is done up to standard then they will return our deposit. However, i have never heard of anyone getting their deposit back from this agency, saying that they would not return it for reasons and complaints that have been there since before the tenants moved in.
Overall, a terrible letting agency with little regard for property quality and maintenance, and the well being of their tenants is clearly on the bottom of their list of priorities.
Comment on agent fees
Bad, not worth even half of the rent cost with the quality of their properties.
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Opening Hours
Address
Lighthouse Property Services Ltd
39a Carholme Road
Lincoln
Lincolnshire
LN1 1RN
01522 780020
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 46% | £365 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 4 | 10 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- LN1
- Lincoln
- Surrounding villages
- LN2
- LN5
- LN6
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Nov 08,2022
Nov 08,2022
0
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My Daughter placed a holding deposit on a property with friends. On seeing the property we were not happy with it and and told her to withdraw.
She informed her friends and then booked viewings on other properties.
Lighthouse Properties contacted her and refused to ...
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May 11,2022
May 11,2022
2
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Absolute sham, request payment of holding fee and promise no issues. You tell them of financial issues that may affect referencing, the they come back requesting guarantors and 6 months payments up front and use this as YOU not commencing with tenancy and to withhold your ...
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May 11, 2022
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Good Evening,
You failed to meet the referencing criteria, alternative options were presented to you to secure the let. You did not wish/were unable to move forward with any of the three alternative options that were presented to you.
Lighthouse Property Services ...
Sep 23,2021
Sep 23,2021
0
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Great property agent. Very helpful and quick to sort out any problems
Had a issue with leaking shower sorted within 48hours...
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Jul 09,2021
Jul 09,2021
4
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NIGHTMARE. House was dirty when we moved in, toilet was gross, rubbish left outside and garden overgrown. Constant maintenance issues which were never fully.
There was damp and mould in multiple rooms that was reported in September. After months of keeping on about it multiple ...
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Feb 16,2021
Feb 16,2021
3
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Staff untrained to deal with personal matters with an appropriate level of respect. The room I rented through Lighthouse Properties was full of structural damage upon arrival which wasn't stipulated prior to the signing of the contract; further displaying their lack of professionalism (Peter Hill). ...
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Jan 26,2021
Jan 26,2021
2
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DO NOT RENT WITH LIGHTHOUSE. Rented with them in second year and they were absolutely appalling. Issues are never resolved in under a week. The fire alarm at the top of the stairs needed its batteries changing and was beeping constantly. Unfortunately it was out ...
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Feb 05,2019
Feb 05,2019
0
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I can't praise Lighthouse Property's enough for there very professional and efficient service they gave me when going through the rental process. I found them to be helpful & informative throughout the application stage. Always happy to answer and questions or query's. I am very happy ...
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Jul 12,2018
Jul 12,2018
2
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Would not recommend Lighthouse in the slightest. We were warned before signing with them from 3rd years but chose to go with them anyway.
When we first arrived the house was in a state. The bannister was broken, my door had a hole in it ...
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Comment on agent fees
Bad
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Jul 10,2018
Jul 10,2018
2
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No deposit back due to their bad maintenance no internet no hot water mould every where don't do it...
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Comment on agent fees
Bad why should I pay for those conditions
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Jul 10,2018
Jul 10,2018
2
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Within the first week of us moving in our upstairs shower didn't work. the kitchen tap leaked damaging the counter. all the kitchen chairs were falling apart as if they were really old only to be told they were brand new. There was damp in ...
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Comment on agent fees
Fees weren't to bad as the rooms were decent sizes however with all the complications they don't seem worth it
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Jul 10, 2018
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Hi, sorry to read these comments, this doesn't seem right at all. We would be grateful if you could get in touch with us so we can discuss and resolve. Best wishes, Lighthouse Property Services ...
Jul 10,2018
Jul 10,2018
2
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They gave me a small fraction of the deposit back, the lift in Brayford court is broken and drops regularly and lighthouse were informed multiple times of this problem and all they did was put a cone in front of the lift for a week ...
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Jul 10, 2018
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Hi, We haven't carried out any checkouts in Brayford Court yet as no one is due to move out therefore no deposits will have been returned. Please call the office if there you feel there is a confusion. The engineers have attended to the lift and have not found a fault. ...
Jul 10,2018
Jul 10,2018
3
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Where do I start. Let through Lighthouse as a student at Lincoln uni for my second year and from the very first day me and my 3 other housemates had problem after problem that piled up as more and more went unresolved, and those that were ...
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Jul 09,2018
Jul 09,2018
2
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I moved into Brayford Court to find the foot board of the kitchen unit completely missing, revealing a disgusting mess underneath the oven. The oven also did not work at all for the whole first week that i living there, forcing me to either cook ...
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Comment on agent fees
Bad, not worth even half of the rent cost with the quality of their properties.
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Jul 10, 2018
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Hi, it is disappointing to read your comments and we are sorry you feel you haven't had the best experience within Brayford Court.
A couple of points which I don't feel are fair - Lincoln City Council empty the large bins every Friday. In our experience there are a number of bins which are always empty but people choose not to use them.
Fire alarms are only set off when they sense smoke. This can be annoying when sharing with others however people do need to be mindful when they cook.
...
Oct 11,2017
Oct 11,2017
1
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Professional, caring and efficient. Nothing is too much trouble for the team. I'm very happy in my home and not having pushy aggressive agents is an added bonus....
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Comment on agent fees
Good
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Jan 20,2017
Jan 20,2017
0
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Fantastic bunch of guys they have working here, helped me from start to finish with moving into my new home, the couple of issues I've had with my place have been sorted swiftly, from the viewing to actually moving in was so easy - other ...
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Comment on agent fees
Cheapest compared to other agents in the localendar area
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Mar 04,2014
Mar 04,2014
5
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Lighthouse properties are absolutely perfect if you like being spoken to like a imbecile, love living in a moldy environment that's never anything to do with the property, it's just your fault for leaving the heating on too long, and love having to wait a ...
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What agent could do to change your mind?
Not being rung up at 9AM to be asked if another tenant is in, not to be spoken to so rudely when i express my concern about the time they are calling me, and to fix problems within a week AT LEAST.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Contact the branch manager Simon on 01522 780020 or write to the office address.
Last updated at 12:54 PM 22/02/2017 by Lindsey
A couple of points which I don't feel are fair - Lincoln City Council empty the large bins every Friday. In our experience there are a number of bins which are always empty but people choose not to use them.
Fire alarms are only set off when they sense smoke. This can be annoying when sharing with others however people do need to be mindful when they cook.
Sorry to hear the oven stopped working when you first arrived unfortunately break downs can occur which cannot be forseen.
Each time the lift engineer has attended he cannot find a fault but rest assured when a lift is reported as faulty, this company attend within 24 hours (weekdays).
Our callout team attend as best as they can when called. Please only phone these teams for emergencies only.
I shall speak with the company who maintain the washing machines, we were not aware there was a problem and I shall speak with the contractor in regards to the floor.
The checklist is aimed to be a helpful guide. We let to over 600 students, the majority who receive their deposits back in full. Unfortunately as a society we only hear about complaints but rest assured we envisage if you follow the guidelines you will receive your deposit back in full like the majority of our tenants do. If you have any questions, we are here to help. Please pop to the office, we want you to have the most enjoyable time and do not want you to be disappointed by your accommodation. Best wishes, Lighthouse Property Services