91% sales valuation accuracy
97% sales fee satisfaction
Jun 17,2021
Jun 17,2021
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Dissapointing experience courtesy of my communications with Emmy Spiers. I enquired about a property to rent in April, and was asked to complete and return a Rental Requirements Form. Of course I had no issues with doing this, as I understand assessments have to be made before the process can start to take shape. I was told that once I sent the form back, she'd be back in touch.
That was on the 5th of April 2021.
It is now the 17th of June 2021 and I have heard nothing. No email response was sent. No phone calls were made. Heck, no letters were posted! Complete crickets.
The first week that went by I thought maybe she was busy. But once the 7th day had passed I knew I had been ignored. The only reason I waited so long to leave a review is because I wanted to make sure that nobody could turn around and give me an excuse about the company being busy, or needing to give their process more time.
I wouldn't have minded so much if it was just a general email enquiry that got ignored. But I was in direct communication with Emmy, and after taking the time to fill out a form which asked for personal information including who my employer is, the names and ages of the children in my family, and how much our family earn collectively...I'd AT LEAST expect a response. That's not to say that the response had to be a yes or a viewing but, what I am saying is that whether it's a yes or no - you should always get back to people. Especially when they've entrusted you with sensitive information.
Believe me, I would only ever provide such details if I thought that someone get to back to me (which Emmy claimed she would). What would be the point in filling out the form just to be ignored? I feel I certainly provided my details under false pretenses - in this case, I was falsely advised she'd use them to make an assessment and get back to me. Now since she didn't get back to me, that's at least 1/2 of the terms broken. Whether or not she even did the anything with the form anyway is highly questionable - never mind an assessment.
I hate having my time wasted firstly, I hate being disrespected secondly, and I particularly hate being duped/made false promises where it involves providing information about me and my family. I've been incredibly unlucky to experience all three of my pet hates during my communication (or lack of) with Emmy.
I would not consider Ryder + Dutton in the future (not that she or they would care anyway), and will be advising my fellow local friends and family to stay well away if they respect their time and personal information.
That was on the 5th of April 2021.
It is now the 17th of June 2021 and I have heard nothing. No email response was sent. No phone calls were made. Heck, no letters were posted! Complete crickets.
The first week that went by I thought maybe she was busy. But once the 7th day had passed I knew I had been ignored. The only reason I waited so long to leave a review is because I wanted to make sure that nobody could turn around and give me an excuse about the company being busy, or needing to give their process more time.
I wouldn't have minded so much if it was just a general email enquiry that got ignored. But I was in direct communication with Emmy, and after taking the time to fill out a form which asked for personal information including who my employer is, the names and ages of the children in my family, and how much our family earn collectively...I'd AT LEAST expect a response. That's not to say that the response had to be a yes or a viewing but, what I am saying is that whether it's a yes or no - you should always get back to people. Especially when they've entrusted you with sensitive information.
Believe me, I would only ever provide such details if I thought that someone get to back to me (which Emmy claimed she would). What would be the point in filling out the form just to be ignored? I feel I certainly provided my details under false pretenses - in this case, I was falsely advised she'd use them to make an assessment and get back to me. Now since she didn't get back to me, that's at least 1/2 of the terms broken. Whether or not she even did the anything with the form anyway is highly questionable - never mind an assessment.
I hate having my time wasted firstly, I hate being disrespected secondly, and I particularly hate being duped/made false promises where it involves providing information about me and my family. I've been incredibly unlucky to experience all three of my pet hates during my communication (or lack of) with Emmy.
I would not consider Ryder + Dutton in the future (not that she or they would care anyway), and will be advising my fellow local friends and family to stay well away if they respect their time and personal information.
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Latest Reviews
6th Sep 2024
reviewed by 'Kenneth Hirst'
14th Mar 2024
reviewed by 'Alison'
25th Oct 2022
reviewed by 'gerard'
16th Nov 2021
reviewed by 'Lesley'
23rd Sep 2020
reviewed by 'Vicky'
Opening Hours
Address
Ryder & Dutton
14 Byram Street
Huddersfield
West Yorkshire
HD1 1DR
01484 411060
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 97% | £70,000 | £1,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 19 | 0 | 54 | 0 | 57 | 2 | 37 | 1 | 11 | 3 |
Areas covered
- HD1
- HD2
- HD3
- HD4
- HD5
- HD6
- HD7
- HD8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Sep 06,2024
Sep 06,2024
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I have been very pleased with the customer service and friendly staff of Ryder and Dutton, with their help in finding a new home.
I would like to mention Rachael and Ella for their support.
1st class service many thanks
Ken Hirst...
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Mar 14,2024
Mar 14,2024
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Oliver staff member appalling at returning calls and emails . Took a week to book a viewing only to be informed 2 days later property had sold !! Martyn branch manager extremely rude no apology and kept repeating “ calm down “!!...
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Oct 25,2022
Oct 25,2022
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Very friendly and personable, good communication and response times and always available for contact. Emmy was engaged and a good at following up on questions....
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Nov 16,2021
Nov 16,2021
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We can not praise the team at Ryder and Dutton in Huddersfield enough,from the moment Martin stepped through our door we knew we were in good hands. Rachel and Emmy came to visit our property and were so professional and helpful,and have always ...
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Jun 17,2021
Jun 17,2021
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Dissapointing experience courtesy of my communications with Emmy Spiers. I enquired about a property to rent in April, and was asked to complete and return a Rental Requirements Form. Of course I had no issues with doing this, as I understand assessments have to be ...
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Jun 22, 2021
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I’ve looked into this matter but unfortunately cannot find your details on our system would you mind contacting me directly in regards to this matter at [email protected] and we will deal with this as a matter of upmost importance.
In regards to the issues in general I would like to apologise but would say the market is moving so quickly at the minute and we are getting multiple applications within days on each property, it could be that unfortunately you missed out due to another ...
Sep 23,2020
Sep 23,2020
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Emmy at Huddersfield branch was brilliant during the Sale of our property. If we had any enquiries she was straight onto them and came back very quickly. She along with Simon made the whole process of Selling a lot less daunting and explained the whole ...
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Jun 16,2020
Jun 16,2020
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decided to firm up an interest in 93 waterloo road on Friday 12th June by asking for a viewing.
Rang your Byram Street office , first told I had to "register" , after giving my name address, mobile and email I was asked when I would like to ...
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Jun 22, 2020
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My sincere apologies you have felt our service hasn't met your expectations, I've had a chat with my colleague who has been trying to contact yourself and I do believe she has tried to call on a couple of occasions after your initial enquiry. This will have come from our head office on an 0161 number, could that be the reason for you not answering?
In regards to this property unfortunately it has been exceptionally popular with 23 buyers wanting to view and by the time you've requested to vi ...
May 21,2020
May 21,2020
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Was really impressed with Bradley Holt . His infectious enthusiasm & customer service made him an obvious choice.
Would highly recommend Ryder & Dutton ....
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Mar 06,2020
Mar 06,2020
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We used Ryder and Dutton to sell our home and was extremely happy with the communication from first Charlotte and then Simon.
We would get regular updates(weekly) and nothing seemed to much from them.
When Simon was on holiday Nicole, Emmy and Michelle would ...
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Mar 09, 2020
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Hi Tim, thank you so much for the great review and we wish you all the best moving forward.
Thanks, Simon, Charlotte, Nicole, Emmy and Michelle. ...
Feb 20,2020
Feb 20,2020
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Compared to other estate agents I have had contact with, Ryder and Dutton seem to exceed in all ways, communication being key. Simon Kileen was brilliant throughout and always kept me up to date, sometimes sooner than my own solicitor!...
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Feb 21, 2020
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Thank you for the great review. Best of luck moving forward with the house.
Simon & Nicole. ...
Jan 31,2020
Jan 31,2020
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We were convinced to use Ryder and Dutton for our house sale by Brad the Manager. He was very clear about the services provided and how they would help to get our property noticed. The valuation was spot on and encouraged a lot of interest. ...
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Feb 01, 2020
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Thank you for the great review. We are happy that you have been impressed with the service provided and you have been a pleasure to deal with. Simon, Brad & Emmy. ...
Jan 30,2020
Jan 30,2020
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Fantastic experience with Ryder & Dutton :)
Simon Killeen kept me updated regularly and was very understanding whilst helping us buy our home.
Thank you Simon :) would recommend this estate agents ....
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Jan 31, 2020
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Thank you for the review and I hope you will be very happy in your new home ...
Jan 06,2020
Jan 06,2020
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From the moment I viewed the property with Nicola I have had first class service from all the staff Nicola went above and beyond to fit in my second viewing. I have dealt with Simon from my offer being accepted and he has supported me ...
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Jan 07, 2020
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Thank you for the great review, Lisa. I am glad you have been happy with the service and if you need any assistance in the future please let us know. Kind regards, Simon & Nicole. ...
Nov 15,2019
Nov 15,2019
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Great communication with both Simon and Charlotte and all the others dealing with such a smooth house buy! As a first tome buyer they were very patient with me and answered all my questions I had and I never felt like I couldn’t ring ...
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Nov 18, 2019
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Thank you so much for the review and all the best in your new home.
Kind regards, Simon & Charlotte. ...
Nov 15,2019
Nov 15,2019
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When we set out to sell our first home we were a little apprehensive after hearing all the negative stories about estate agents, how wrong we were! From the outset our apprehensions were alleviated, the agent (Bradley) was friendly and helpful, the staff in the ...
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Nov 18, 2019
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Thank you very much for the great review and for choosing to use Ryder & Dutton to sell your property.
We are glad that you have been happy with the service and wish you the very best moving forward.
Kind regards, Simon, Brad, Nicole, Charlotte & Emmy. ...
Aug 10,2019
Aug 10,2019
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I had 7viewings with Nicole yesterday in and around HUDDERSFIELD. Firstly I asked if my dog Stanley could come along as he’s started having seizures and I didn’t want to leave him home alone in Manchester. Nicole agreed and was very understanding. She ...
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Jun 02,2019
Jun 02,2019
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Excellent service, very professional, quick response to all enquiries throughout the mortgage process. John Butterworth and Lynn Hughes were very helpful. I will recommend this service to my everyone. Five stars...
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Comment on agent fees
very reasonable fee
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Jun 03, 2019
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Dear Asif,
Thank you for taking the time to write the review for myself and John Butterworth, we really do appreciate this.
Best regards
Lynn ...
May 30,2019
May 30,2019
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Our house sold within the weekend of it being put up for sale. Excellent service from Charlotte and would definitely recommend Ryder and Dutton...
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May 30, 2019
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Hi Kelly, Thank you so much for your review. If you ever need us in the future then please get in touch. ...
May 23,2019
May 23,2019
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Over 20 years since my last house sale/purchase so the home visit by Bradley Holt - Manager, to explain procedures proved very beneficial and my concerns were listened to and acted upon.
Bradley Holt, who was very approachable, would go the extra mile to maintain ...
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Comment on agent fees
Good and liked the flexibility of no upfront add-ons.
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Apr 24,2019
Apr 24,2019
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I would just like to say a few words of thanks to Bradley and his team , for the great professional service and friendliness of every one involved.
I would not hesitate to recommend them to any one
Thanks again
Nigel Hilditch...
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Comment on agent fees
The going rate
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Apr 16,2019
Apr 16,2019
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It was lovely to be kept informed at all times. Charlotte stayed in constant contact with us either over the telephone or via email throughout the entire buying and selling process. Charlotte was always professional and friendly. Charlotte called back when she said she would ...
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Comment on agent fees
Slightly higher than some others, however the service far excels a lot of the others on the market. You get what you pay for!
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Apr 17, 2019
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Thank you so much for your kind words Lynsey, I really was routing for you throughout your sale and your onward purchase.
Please let me know if I can help with anything in the future. All the best. Charlotte ...
Jan 20,2019
Jan 20,2019
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Our experience with buying our first house has been made easier with Charlotte's diligent and helpful attitude. She was excellent at moving the process along....
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Comment on agent fees
Good
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Jan 21, 2019
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Thank you Jo & Matt, I wish you lots of happiness in your new home. ...
Dec 21,2018
Dec 21,2018
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We have just completed on our property and throughout the whole process I can not thank The Ryder & Dutton team especially Charlotte MacDonald enough, they were always extremely professional, Charlotte's communication was amazing throughout from viewings to chasing solictors, she was always one step ahead ...
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Dec 21, 2018
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Thank you so much for your lovely comments, it really was a pleasure been able to help sell your home. one down...one to go! All the best. Charlotte ...
Aug 30,2018
Aug 30,2018
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A challenging sale, Charlotte controlled the negotiations well and new the local market conditions to get the optimum selling price!...
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Comment on agent fees
Agents fees very competitive.
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Sep 12, 2018
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Thanks Jonathan, was defo a challenging one but we got there in the end!
All the best, Charlotte. ...
Aug 30,2018
Aug 30,2018
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A challenging sale, Charlotte controlled the negotiations well and new the local market conditions to get the optimum selling price!...
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Comment on agent fees
Agents fees very competitive.
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Jul 13,2018
Jul 13,2018
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We purchased our new home from Ryder & Dutton, the communication was good and they relayed any questions we had to the buyer quickly and responded in good time. In particular Charlotte and Matthew were very helpful and attentive and helped reduce thee inevitable stress and ...
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Comment on agent fees
N/A
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Jul 23, 2018
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Thank you for your review, it was a pleasure dealing with you. ...
May 20,2018
May 20,2018
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Charlotte was very helpful in the purchase of our first house. She was easy to get in touch with, answered questions promptly and was highly professional. John helped us with our first mortgage application and took care of liasing with the solicitor....
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May 22, 2018
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I'm really happy I was able to help you through the process of buying your first house. I wish you and your future husband lots of love and happiness in your new home. ...
May 08,2018
May 08,2018
1
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I have a small rental portfolio and have used Ryder & Dutton many times and they have always been excellent and this time was no exception.
Madeleine has been efficient, informative and helpful throughout the rental process. In addition she has given me valuable advice concerning ...
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Comment on agent fees
Given the level of service the fees are ok
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May 09, 2018
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Thank you so much for taking the time to write this, it was lovely to see! I'm so glad you're happy with the service we've provided and I look forward to continuing to work with you going forward. You know where we are if you need us, and best of luck with everything! ...
May 02,2018
May 02,2018
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Thank you to Madeleine and Sarah for your hard work in letting our property.
We needed a fast result and they worked hard to get it for us.
We had not planned to use an agent and were going to do it all ourselves, however, ...
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Comment on agent fees
Landlord fees are fair enough, not convinced about tenant fees but does help to be certain that applicants are serious about renting.
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May 02, 2018
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Thanks so much Dean for your comments. I'm really glad we managed to move your new tenants in within the timescale everybody needed, and I hope it's all going really well! You know where we are if you need us again in the future. Best wishes. ...
Apr 11,2018
Apr 11,2018
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Charlotte at Ryder and Dutton was very helpful, and gave me all the information I needed about the house, and throughout the sale was in touch with progress.
The house is now fully renovated and about to be let so I am a happy customer!...
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Comment on agent fees
Good
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Apr 12, 2018
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Thanks Paul, i'm glad the house is finished and ready to rent out. Hope all goes well and don't forget to use us for your next rental property! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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No procedure set.
Last updated at 1:51 PM 23/03/2022 by allAgents
In regards to the issues in general I would like to apologise but would say the market is moving so quickly at the minute and we are getting multiple applications within days on each property, it could be that unfortunately you missed out due to another potential tenant being further down the process at the time you applied. That does not excuse us from coming back to you but it is unfortunately due to the high volume of demand due to the lack of rentals on the market.
I would like to discuss this with you in further detail but cannot do so without the information from yourself, I’ll look forward to hearing from you shortly.
Kind Regards
Bradley Holt
Manager