Ryder & Dutton
Huddersfield, HD1
4.8/5, 184 reviews
97% recommended
91% sales valuation accuracy
97% sales fee satisfaction

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“no existant service...”

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Jun 16,2020
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By: 'andrew'
Jun 16,2020
0 people found
this helpful
decided to firm up an interest in 93 waterloo road on Friday 12th June by asking for a viewing.
Rang your Byram Street office , first told I had to "register" , after giving my name address, mobile and email I was asked when I would like to view the property, I said Wednesday 17th June anytime after 2pm, I was told that they would contact the vendor and get back in touch with me.
No contact Friday, not really surprised
No contact Saturday or Sunday hmmm
No contact either Monday or today, really unforgivable even if it was a call to say Wednesday was not convenient could we reschedule

So I left with 3 possible conclusions about said member of staff
1 Didn't do anything
2 Couldn't be bothered contacting me
3 Plain inefficient

probably the worst service I've had in a long, long time

Either way I am no longer interested in said property, there are a few others of a similar type and I have no faith in Ryder and Dutton AT ALL.

Please un-register me

Andrew Gaimster
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By: Bradley Holt
Jun 22, 2020
My sincere apologies you have felt our service hasn't met your expectations, I've had a chat with my colleague who has been trying to contact yourself and I do believe she has tried to call on a couple of occasions after your initial enquiry. This will have come from our head office on an 0161 number, could that be the reason for you not answering?

In regards to this property unfortunately it has been exceptionally popular with 23 buyers wanting to view and by the time you've requested to view we were already negotiating two potentially acceptable offers from buyers in a position to proceed. Due to the current circumstances surrounding coronavirus the owners are very particular with when people who view and that only people in a position to proceed immediately can see this house, with you telling us you have a house to sell which isn't yet on the market my colleague was trying to call to explain you'd unfortunately missed out.

Again I sincerely apologise our level of service hasn't met our usually high levels but as you can appreciate we currently have a lot of external factors which are proving to be difficult especially with owners in high risk category and our number one goal is to operate safely. I hope you can understand and please do consider us in the future. Please don't hesitate to contact myself on 01484 506 407 if you have any further questions.

Kind Regards
Bradley Holt
Manager

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Latest Reviews

View all Reviews 184
6th Sep 2024
reviewed by 'Kenneth Hirst'
“I have been very pleased with the customer service and friendly staff of Ryder and Dutton, with their help in ......”
14th Mar 2024
reviewed by 'Alison'
“Oliver staff member appalling at returning calls and emails . Took a week to book a viewing only to be informed 2 ......”
25th Oct 2022
reviewed by 'gerard'
“Very friendly and personable, good communication and response times and always available for contact. Emmy was engaged and a good ......”
16th Nov 2021
reviewed by 'Lesley'
“We can not praise the team at Ryder and Dutton in Huddersfield enough,from the moment Martin stepped through our ......”
17th Jun 2021
reviewed by 'CL M'
“Dissapointing experience courtesy of my communications with Emmy Spiers. I enquired about a property to rent in April, and was ......”
23rd Sep 2020
reviewed by 'Vicky'
“Emmy at Huddersfield branch was brilliant during the Sale of our property. If we had any enquiries she was straight ......”
Opening Hours
  • Monday: 08:30 - 20:30
  • Tuesday: 08:30 - 20:30
  • Wednesday: 08:30 - 20:30
  • Thursday: 08:30 - 20:30
  • Friday: 08:30 - 20:30
  • Saturday: 10:00 - 16:00
  • Sunday: 10:00 - 16:00
Address

Ryder & Dutton
14 Byram Street
Huddersfield
West Yorkshire
HD1 1DR
01484 411060

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 97% £70,000 £1,200,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
19 0 54 0 57 2 37 1 11 3
Areas covered
  • HD1
  • HD2
  • HD3
  • HD4
  • HD5
  • HD6
  • HD7
  • HD8
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I have been very pleased with the customer se......”

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Sep 06,2024
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Rachael
By: 'Kenneth Hirst'
Sep 06,2024
0 people found
this helpful
I have been very pleased with the customer service and friendly staff of Ryder and Dutton, with their help in finding a new home. I would like to mention Rachael and Ella for their support. 1st class service many thanks Ken Hirst...
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“Unprofessional set up...”

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Mar 14,2024
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By: 'Alison'
Mar 14,2024
0 people found
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Oliver staff member appalling at returning calls and emails . Took a week to book a viewing only to be informed 2 days later property had sold !! Martyn branch manager extremely rude no apology and kept repeating “ calm down “!!...
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“Very friendly and personable, good communicat......”

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Oct 25,2022
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Emmy
By: 'gerard'
Oct 25,2022
0 people found
this helpful
Very friendly and personable, good communication and response times and always available for contact. Emmy was engaged and a good at following up on questions....
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“We can not praise the team at Ryder and Dutto......”

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Nov 16,2021
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Rachael
By: 'Lesley'
Nov 16,2021
0 people found
this helpful
We can not praise the team at Ryder and Dutton in Huddersfield enough,from the moment Martin stepped through our door we knew we were in good hands. Rachel and Emmy came to visit our property and were so professional and helpful,and have always ...
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“Waste of time + poor service from Emmy...”

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Jun 17,2021
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Emmy
By: 'CL M'
Jun 17,2021
0 people found
this helpful
Dissapointing experience courtesy of my communications with Emmy Spiers. I enquired about a property to rent in April, and was asked to complete and return a Rental Requirements Form. Of course I had no issues with doing this, as I understand assessments have to be ...
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By: Bradley Holt, Manager
Jun 22, 2021
View all comments (1)
I’ve looked into this matter but unfortunately cannot find your details on our system would you mind contacting me directly in regards to this matter at [email protected] and we will deal with this as a matter of upmost importance. In regards to the issues in general I would like to apologise but would say the market is moving so quickly at the minute and we are getting multiple applications within days on each property, it could be that unfortunately you missed out due to another ...

“Would Highly Reccommend...”

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Sep 23,2020
Minithumbup
By: 'Vicky'
Sep 23,2020
0 people found
this helpful
Emmy at Huddersfield branch was brilliant during the Sale of our property. If we had any enquiries she was straight onto them and came back very quickly. She along with Simon made the whole process of Selling a lot less daunting and explained the whole ...
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“no existant service...”

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Jun 16,2020
Minithumbdown
By: 'andrew'
Jun 16,2020
0 people found
this helpful
decided to firm up an interest in 93 waterloo road on Friday 12th June by asking for a viewing. Rang your Byram Street office , first told I had to "register" , after giving my name address, mobile and email I was asked when I would like to ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Bradley Holt
Jun 22, 2020
View all comments (1)
My sincere apologies you have felt our service hasn't met your expectations, I've had a chat with my colleague who has been trying to contact yourself and I do believe she has tried to call on a couple of occasions after your initial enquiry. This will have come from our head office on an 0161 number, could that be the reason for you not answering? In regards to this property unfortunately it has been exceptionally popular with 23 buyers wanting to view and by the time you've requested to vi ...

“Excellent Service...”

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May 21,2020
Minithumbup
By: 'Ann'
May 21,2020
0 people found
this helpful
Was really impressed with Bradley Holt . His infectious enthusiasm & customer service made him an obvious choice. Would highly recommend Ryder & Dutton ....
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“We used Ryder and Dutton to sell our home and......”

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Mar 06,2020
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By: 'Mr'
Mar 06,2020
0 people found
this helpful
We used Ryder and Dutton to sell our home and was extremely happy with the communication from first Charlotte and then Simon. We would get regular updates(weekly) and nothing seemed to much from them. When Simon was on holiday Nicole, Emmy and Michelle would ...
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By: Simon Killeen
Mar 09, 2020
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Hi Tim, thank you so much for the great review and we wish you all the best moving forward. Thanks, Simon, Charlotte, Nicole, Emmy and Michelle. ...

“Compared to other estate agents I have had co......”

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Feb 20,2020
Minithumbup
By: 'Natalie'
Feb 20,2020
0 people found
this helpful
Compared to other estate agents I have had contact with, Ryder and Dutton seem to exceed in all ways, communication being key. Simon Kileen was brilliant throughout and always kept me up to date, sometimes sooner than my own solicitor!...
read full review
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By: Simon Killeen
Feb 21, 2020
View all comments (1)
Thank you for the great review. Best of luck moving forward with the house. Simon & Nicole. ...

“We were convinced to use Ryder and Dutton for......”

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Jan 31,2020
Minithumbup
By: 'Dominic'
Jan 31,2020
0 people found
this helpful
We were convinced to use Ryder and Dutton for our house sale by Brad the Manager. He was very clear about the services provided and how they would help to get our property noticed. The valuation was spot on and encouraged a lot of interest. ...
read full review
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By: Simon Killeen
Feb 01, 2020
View all comments (1)
Thank you for the great review. We are happy that you have been impressed with the service provided and you have been a pleasure to deal with. Simon, Brad & Emmy. ...

“Fantastic experience with Ryder & Dutton :) ......”

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Jan 30,2020
Minithumbup
By: 'Reema'
Jan 30,2020
0 people found
this helpful
Fantastic experience with Ryder & Dutton :) Simon Killeen kept me updated regularly and was very understanding whilst helping us buy our home. Thank you Simon :) would recommend this estate agents ....
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By: Simon Killeen
Jan 31, 2020
View all comments (1)
Thank you for the review and I hope you will be very happy in your new home ...

“From the moment I viewed the property with Ni......”

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Jan 06,2020
Minithumbup
By: 'Lisa'
Jan 06,2020
0 people found
this helpful
From the moment I viewed the property with Nicola I have had first class service from all the staff Nicola went above and beyond to fit in my second viewing. I have dealt with Simon from my offer being accepted and he has supported me ...
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By: Simon Killeen
Jan 07, 2020
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Thank you for the great review, Lisa. I am glad you have been happy with the service and if you need any assistance in the future please let us know. Kind regards, Simon & Nicole. ...

“fantastic team...”

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Nov 15,2019
Minithumbup
By: 'Vesmira'
Nov 15,2019
0 people found
this helpful
Great communication with both Simon and Charlotte and all the others dealing with such a smooth house buy! As a first tome buyer they were very patient with me and answered all my questions I had and I never felt like I couldn’t ring ...
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By: Simon Killeen
Nov 18, 2019
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Thank you so much for the review and all the best in your new home. Kind regards, Simon & Charlotte. ...

“When we set out to sell our first home we wer......”

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Nov 15,2019
Minithumbup
By: 'Matthew'
Nov 15,2019
0 people found
this helpful
When we set out to sell our first home we were a little apprehensive after hearing all the negative stories about estate agents, how wrong we were! From the outset our apprehensions were alleviated, the agent (Bradley) was friendly and helpful, the staff in the ...
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By: Simon Killeen
Nov 18, 2019
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Thank you very much for the great review and for choosing to use Ryder & Dutton to sell your property. We are glad that you have been happy with the service and wish you the very best moving forward. Kind regards, Simon, Brad, Nicole, Charlotte & Emmy. ...

“I had 7viewings with Nicole yesterday in and ......”

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Aug 10,2019
Minithumbup
By: 'Shirley'
Aug 10,2019
0 people found
this helpful
I had 7viewings with Nicole yesterday in and around HUDDERSFIELD. Firstly I asked if my dog Stanley could come along as he’s started having seizures and I didn’t want to leave him home alone in Manchester. Nicole agreed and was very understanding. She ...
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“Excellent mortgage advice...”

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Jun 02,2019
Minithumbup
By: 'Asif'
Jun 02,2019
0 people found
this helpful
Excellent service, very professional, quick response to all enquiries throughout the mortgage process. John Butterworth and Lynn Hughes were very helpful. I will recommend this service to my everyone. Five stars...
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Comment on agent fees
very reasonable fee
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By: Lynn Hughes
Jun 03, 2019
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Dear Asif, Thank you for taking the time to write the review for myself and John Butterworth, we really do appreciate this. Best regards Lynn ...

“Excellent!...”

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May 30,2019
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Charlotte
By: 'Kelly'
May 30,2019
0 people found
this helpful
Our house sold within the weekend of it being put up for sale. Excellent service from Charlotte and would definitely recommend Ryder and Dutton...
read full review
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By: Charlotte Macdonad
May 30, 2019
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Hi Kelly, Thank you so much for your review. If you ever need us in the future then please get in touch. ...

“Excellent customer service...”

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May 23,2019
Minithumbup
By: 'Ean'
May 23,2019
0 people found
this helpful
Over 20 years since my last house sale/purchase so the home visit by Bradley Holt - Manager, to explain procedures proved very beneficial and my concerns were listened to and acted upon. Bradley Holt, who was very approachable, would go the extra mile to maintain ...
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Comment on agent fees
Good and liked the flexibility of no upfront add-ons.
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“Job well done...”

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Apr 24,2019
Minithumbup
By: 'Nigel'
Apr 24,2019
0 people found
this helpful
I would just like to say a few words of thanks to Bradley and his team , for the great professional service and friendliness of every one involved. I would not hesitate to recommend them to any one Thanks again Nigel Hilditch...
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Comment on agent fees
The going rate
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“Constant Communication...”

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Apr 16,2019
Minithumbup
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Charlotte
By: 'Lynsey'
Apr 16,2019
0 people found
this helpful
It was lovely to be kept informed at all times. Charlotte stayed in constant contact with us either over the telephone or via email throughout the entire buying and selling process. Charlotte was always professional and friendly. Charlotte called back when she said she would ...
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Comment on agent fees
Slightly higher than some others, however the service far excels a lot of the others on the market. You get what you pay for!
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By: Charlotte Macdonald
Apr 17, 2019
View all comments (1)
Thank you so much for your kind words Lynsey, I really was routing for you throughout your sale and your onward purchase. Please let me know if I can help with anything in the future. All the best. Charlotte ...

“Very helpful...”

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Jan 20,2019
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Charlotte
By: 'Cultural_LC'
Jan 20,2019
0 people found
this helpful
Our experience with buying our first house has been made easier with Charlotte's diligent and helpful attitude. She was excellent at moving the process along....
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Comment on agent fees
Good
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By: Charlotte Macdonald
Jan 21, 2019
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Thank you Jo & Matt, I wish you lots of happiness in your new home. ...

“Excellent service...”

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Dec 21,2018
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Charlotte
By: 'Esther'
Dec 21,2018
0 people found
this helpful
We have just completed on our property and throughout the whole process I can not thank The Ryder & Dutton team especially Charlotte MacDonald enough, they were always extremely professional, Charlotte's communication was amazing throughout from viewings to chasing solictors, she was always one step ahead ...
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By: Charlotte Macdonald
Dec 21, 2018
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Thank you so much for your lovely comments, it really was a pleasure been able to help sell your home. one down...one to go! All the best. Charlotte ...

“Great service and value for money!...”

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Aug 30,2018
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Charlotte
By: 'Golcar'
Aug 30,2018
0 people found
this helpful
A challenging sale, Charlotte controlled the negotiations well and new the local market conditions to get the optimum selling price!...
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Comment on agent fees
Agents fees very competitive.
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By: Charlotte Macdonald
Sep 12, 2018
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Thanks Jonathan, was defo a challenging one but we got there in the end! All the best, Charlotte. ...

“Great service and value for money!...”

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Aug 30,2018
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Charlotte
By: 'Golcar'
Aug 30,2018
0 people found
this helpful
A challenging sale, Charlotte controlled the negotiations well and new the local market conditions to get the optimum selling price!...
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Comment on agent fees
Agents fees very competitive.
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“Great service, good communication and helpful advice...”

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Jul 13,2018
Minithumbup
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Charlotte
By: 'Haasturner'
Jul 13,2018
0 people found
this helpful
We purchased our new home from Ryder & Dutton, the communication was good and they relayed any questions we had to the buyer quickly and responded in good time. In particular Charlotte and Matthew were very helpful and attentive and helped reduce thee inevitable stress and ...
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Comment on agent fees
N/A
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By: Charlotte Macdonald
Jul 23, 2018
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Thank you for your review, it was a pleasure dealing with you. ...

“First Time Buyers...”

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May 20,2018
Minithumbup
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Charlotte
By: 'AH'
May 20,2018
0 people found
this helpful
Charlotte was very helpful in the purchase of our first house. She was easy to get in touch with, answered questions promptly and was highly professional. John helped us with our first mortgage application and took care of liasing with the solicitor....
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By: Charlotte Macdonald
May 22, 2018
View all comments (1)
I'm really happy I was able to help you through the process of buying your first house. I wish you and your future husband lots of love and happiness in your new home. ...

“Best Estate Agent by a mile...”

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May 08,2018
Minithumbup
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Madeleine
By: 'JC'
May 08,2018
1 people found
this helpful
I have a small rental portfolio and have used Ryder & Dutton many times and they have always been excellent and this time was no exception. Madeleine has been efficient, informative and helpful throughout the rental process. In addition she has given me valuable advice concerning ...
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Comment on agent fees
Given the level of service the fees are ok
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By: Madeleine Hodgson
May 09, 2018
View all comments (1)
Thank you so much for taking the time to write this, it was lovely to see! I'm so glad you're happy with the service we've provided and I look forward to continuing to work with you going forward. You know where we are if you need us, and best of luck with everything! ...

“Hard working extremely professional team...”

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May 02,2018
Minithumbup
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Madeleine
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Sarah
By: 'Dean'
May 02,2018
0 people found
this helpful
Thank you to Madeleine and Sarah for your hard work in letting our property. We needed a fast result and they worked hard to get it for us. We had not planned to use an agent and were going to do it all ourselves, however, ...
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Comment on agent fees
Landlord fees are fair enough, not convinced about tenant fees but does help to be certain that applicants are serious about renting.
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By: Madeleine Hodgson
May 02, 2018
View all comments (1)
Thanks so much Dean for your comments. I'm really glad we managed to move your new tenants in within the timescale everybody needed, and I hope it's all going really well! You know where we are if you need us again in the future. Best wishes. ...

“Very helpful, and a swift sale...”

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Apr 11,2018
Minithumbup
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Charlotte
By: 'Paul'
Apr 11,2018
0 people found
this helpful
Charlotte at Ryder and Dutton was very helpful, and gave me all the information I needed about the house, and throughout the sale was in touch with progress. The house is now fully renovated and about to be let so I am a happy customer!...
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Comment on agent fees
Good
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By: Charlotte Macdonald
Apr 12, 2018
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Thanks Paul, i'm glad the house is finished and ready to rent out. Hope all goes well and don't forget to use us for your next rental property! ...
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Last updated at 1:51 PM 23/03/2022 by allAgents

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