1 Star Review
Jun 16,2020
By:
'andrew'
Jun 16,2020
Branch: Huddersfield, 14 Byram Street
Services: Sales (Prospective customer)
Sold price: £179950
Would you recommend?: No
Postcode: HD5
Branch: Huddersfield, 14 Byram Street
Sales (Prospective customer)
Sold price: £179950
Postcode: HD5
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decided to firm up an interest in 93 waterloo road on Friday 12th June by asking for a viewing.
Rang your Byram Street office , first told I had to "register" , after giving my name address, mobile and email I was asked when I would like to view the property, I said Wednesday 17th June anytime after 2pm, I was told that they would contact the vendor and get back in touch with me.
No contact Friday, not really surprised
No contact Saturday or Sunday hmmm
No contact either Monday or today, really unforgivable even if it was a call to say Wednesday was not convenient could we reschedule
So I left with 3 possible conclusions about said member of staff
1 Didn't do anything
2 Couldn't be bothered contacting me
3 Plain inefficient
probably the worst service I've had in a long, long time
Either way I am no longer interested in said property, there are a few others of a similar type and I have no faith in Ryder and Dutton AT ALL.
Please un-register me
Andrew Gaimster
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In regards to this property unfortunately it has been exceptionally popular with 23 buyers wanting to view and by the time you've requested to view we were already negotiating two potentially acceptable offers from buyers in a position to proceed. Due to the current circumstances surrounding coronavirus the owners are very particular with when people who view and that only people in a position to proceed immediately can see this house, with you telling us you have a house to sell which isn't yet on the market my colleague was trying to call to explain you'd unfortunately missed out.
Again I sincerely apologise our level of service hasn't met our usually high levels but as you can appreciate we currently have a lot of external factors which are proving to be difficult especially with owners in high risk category and our number one goal is to operate safely. I hope you can understand and please do consider us in the future. Please don't hesitate to contact myself on 01484 506 407 if you have any further questions.
Kind Regards
Bradley Holt
Manager