50% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
43% lettings fee satisfaction
May 12,2021
May 12,2021
6
people found
this helpful
this helpful
Avoid like plague, these crooks are modern days racketeers.
Needless to say that while renting with them wasn’t the best experience ever, I requested a few works like a faulty heater and door handles for them to call me back literally months later to say they’re sorry their maintenance man let them down and they forgot about the issue.
Later I’ve lost my job and we had no move out, when telling them about it they first tried to make me pay an astonishing amount of money for an early release. We negociated that and agreed I would pay £1000 fine only to be released from the contract and they assured me no further payments will be requested from us.
When we moved out we have cleaned the flat throughout and made sure it’s left spotless.
Now they are harassing us and keep requesting further payments from us because apparently the have don another cleaning of the flat. THEY ARE THREATENING TO DESTROY OUR CREDIT SCORE IF WE DON’T PAY THEM THE MONEY THEY WANT.
Look, It is a perfectly normal thing for a property to need a quick refresh after tenants have moved out but since when that charge was meant to be put on the tenants? Admit the landlord decided to redecorate the flat once we moved out now are we supposed to be liable for that also? What kind of racketeering is that?
I feel utterly disgusted by Fenn Wright’s behavior and practices.
JUST STAY AWAY FROM THEM.
Needless to say that while renting with them wasn’t the best experience ever, I requested a few works like a faulty heater and door handles for them to call me back literally months later to say they’re sorry their maintenance man let them down and they forgot about the issue.
Later I’ve lost my job and we had no move out, when telling them about it they first tried to make me pay an astonishing amount of money for an early release. We negociated that and agreed I would pay £1000 fine only to be released from the contract and they assured me no further payments will be requested from us.
When we moved out we have cleaned the flat throughout and made sure it’s left spotless.
Now they are harassing us and keep requesting further payments from us because apparently the have don another cleaning of the flat. THEY ARE THREATENING TO DESTROY OUR CREDIT SCORE IF WE DON’T PAY THEM THE MONEY THEY WANT.
Look, It is a perfectly normal thing for a property to need a quick refresh after tenants have moved out but since when that charge was meant to be put on the tenants? Admit the landlord decided to redecorate the flat once we moved out now are we supposed to be liable for that also? What kind of racketeering is that?
I feel utterly disgusted by Fenn Wright’s behavior and practices.
JUST STAY AWAY FROM THEM.
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May 12, 2021
Hi Victor, I am sorry to read your comments and we would welcome the opportunity to discuss this matter further if you could please contact Michelle Reedie, Head of Lettings, [email protected] Thank you, Caroline
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Latest Reviews
12th May 2021
reviewed by 'Victor'
29th Jan 2021
reviewed by 'M E'
3rd Sep 2020
reviewed by 'Rebecca'
31st Jan 2018
reviewed by 'Dan'
Opening Hours
Address
Fenn Wright
146 High Street
Colchester
Essex
CO1 1PW
01206 763 388
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £0 | £0 |
| Lettings | 0% | 43% | £650 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 5 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- CO1
- CO5
- CO2
- CO6
- CO3
- CO7
- CO4
- CO15
- CO16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Dec 05,2022
Dec 05,2022
0
people found
this helpful
this helpful
Moved out of house more than a month ago. Chasing return of deposit still. They obviously make money investing our money whilst keeping it for longer than they should. Hide behind 'different departments '. In any other world it's called stealing...
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Dec 05, 2022
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(1)
Hello, I'm sorry to read your comments and we would like the opportunity to discuss this matter with you further. Please can you email me or call me with more information - [email protected] or 07794 096355. Thank you. ...
May 12,2021
May 12,2021
6
people found
this helpful
this helpful
Avoid like plague, these crooks are modern days racketeers.
Needless to say that while renting with them wasn’t the best experience ever, I requested a few works like a faulty heater and door handles for them to call me back literally months later to ...
read full review
read full review
Was this helpful?
Yes
Yes
May 12, 2021
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(1)
Hi Victor, I am sorry to read your comments and we would welcome the opportunity to discuss this matter further if you could please contact Michelle Reedie, Head of Lettings, [email protected] Thank you, Caroline ...
Jan 29,2021
Jan 29,2021
0
people found
this helpful
this helpful
Let a property from via this agent, was advertised as available immediately, agreed a move in date of 3 weeks forward, only to be contacted by email a week before the move that the landlord was now unable to move because a house he was purchasing ...
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Sep 03,2020
Sep 03,2020
0
people found
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We had a very good experience with the letting team, especially Roseann Slater and Karl Sorrell. They were very helpful and always made themselves available via email and phone calls. Excellent communication and customer service.
We are very pleased!...
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Jan 31,2018
Jan 31,2018
2
people found
this helpful
this helpful
I could not of ask for a better team to help me throw this difficult time evrything was explained clearly and thoroughly thank you...
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Comment on agent fees
good
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Oct 20,2017
Oct 20,2017
0
people found
this helpful
this helpful
This agency is ripping off clients. E-mailed FW 3 and call 3 times for an explanation where are £450 from my desposit. Really unprofessional considering that I had another apartment with them before and i was a thrusty client.
They gave me the feeling that they encouraged the ...
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Comment on agent fees
Extortion. You are ripping off your customers.
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Apr 30,2017
Apr 30,2017
0
people found
this helpful
this helpful
My son used this company when renting a property in rotary way Colchester. Fees are extortionate and questionable what they do to earn them. Supposedly carried out an iventory without my son present prior to him moving in which both my son and landlord paid ...
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Comment on agent fees
Terrible. Ridiculously high fees and not bugger all for them.
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Mar 16,2015
Mar 16,2015
0
people found
this helpful
this helpful
Basically, there are pack of wolf sitting in this branch, ready to tear the tenents flesh apart with their teeth and feast on them! This is the politest i can describe them.
As soon as you agree to sign the contract they crustify you with 200 ...
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What agent could do to change your mind?
They could be just doing their job by the book, i would be happy. But instead they were doing dodgy bussiness!Attached Filesnbsp;
Comment on agent fees
All the fees are on tenents and their best service is for landlords!
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Jul 15,2010
Jul 15,2010
2
people found
this helpful
this helpful
The agent responsible for handling the sale of our warehouse was knowledgeable, helpful and above all communicative. An excellent all round service that I would thoroughly recommend....
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Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 20/05/2024, 2:21 PM by Phillip Lay-FlurrieComplaints Procedure
No procedure set.
Last updated at 1:21 PM 20/05/2024 by Phillip Lay-Flurrie
