Fenn Wright
Colchester, CO1
2.3/5, 9 reviews
33% recommended
50% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
43% lettings fee satisfaction

“AVOID AT ALL COSTS...”

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May 12,2021
Minithumbdown
By: 'Victor'
May 12,2021
6 people found
this helpful
Avoid like plague, these crooks are modern days racketeers.
Needless to say that while renting with them wasn’t the best experience ever, I requested a few works like a faulty heater and door handles for them to call me back literally months later to say they’re sorry their maintenance man let them down and they forgot about the issue.

Later I’ve lost my job and we had no move out, when telling them about it they first tried to make me pay an astonishing amount of money for an early release. We negociated that and agreed I would pay £1000 fine only to be released from the contract and they assured me no further payments will be requested from us.
When we moved out we have cleaned the flat throughout and made sure it’s left spotless.
Now they are harassing us and keep requesting further payments from us because apparently the have don another cleaning of the flat. THEY ARE THREATENING TO DESTROY OUR CREDIT SCORE IF WE DON’T PAY THEM THE MONEY THEY WANT.

Look, It is a perfectly normal thing for a property to need a quick refresh after tenants have moved out but since when that charge was meant to be put on the tenants? Admit the landlord decided to redecorate the flat once we moved out now are we supposed to be liable for that also? What kind of racketeering is that?
I feel utterly disgusted by Fenn Wright’s behavior and practices.
JUST STAY AWAY FROM THEM.
Was this helpful? Yes
By: Caroline Wilman
May 12, 2021
Hi Victor, I am sorry to read your comments and we would welcome the opportunity to discuss this matter further if you could please contact Michelle Reedie, Head of Lettings, [email protected] Thank you, Caroline

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Opening Hours
Address

Fenn Wright
146 High Street
Colchester
Essex
CO1 1PW
01206 763 388

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 50% £0 £0
Lettings 0% 43% £650 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 2 5 1 0 0 0 0 1
Areas covered
  • CO1
  • CO5
  • CO2
  • CO6
  • CO3
  • CO7
  • CO4
  • CO15
  • CO16
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings
Latest Properties

No Properties

“Moved out of house more than a month ago. Cha......”

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Dec 05,2022
Minithumbdown
By: 'V'
Dec 05,2022
0 people found
this helpful
Moved out of house more than a month ago. Chasing return of deposit still. They obviously make money investing our money whilst keeping it for longer than they should. Hide behind 'different departments '. In any other world it's called stealing...
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Was this helpful? Yes
By: Michelle Reedie
Dec 05, 2022
View all comments (1)
Hello, I'm sorry to read your comments and we would like the opportunity to discuss this matter with you further. Please can you email me or call me with more information - [email protected] or 07794 096355. Thank you. ...

“AVOID AT ALL COSTS...”

Share on :
May 12,2021
Minithumbdown
By: 'Victor'
May 12,2021
6 people found
this helpful
Avoid like plague, these crooks are modern days racketeers. Needless to say that while renting with them wasn’t the best experience ever, I requested a few works like a faulty heater and door handles for them to call me back literally months later to ...
read full review
Was this helpful? Yes
By: Caroline Wilman
May 12, 2021
View all comments (1)
Hi Victor, I am sorry to read your comments and we would welcome the opportunity to discuss this matter further if you could please contact Michelle Reedie, Head of Lettings, [email protected] Thank you, Caroline ...

“Let a property from via this agent, was adver......”

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Jan 29,2021
Minithumbdown
By: 'M E'
Jan 29,2021
0 people found
this helpful
Let a property from via this agent, was advertised as available immediately, agreed a move in date of 3 weeks forward, only to be contacted by email a week before the move that the landlord was now unable to move because a house he was purchasing ...
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“We had a very good experience with the lettin......”

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Sep 03,2020
Minithumbup
karl
By: 'Rebecca'
Sep 03,2020
0 people found
this helpful
We had a very good experience with the letting team, especially Roseann Slater and Karl Sorrell. They were very helpful and always made themselves available via email and phone calls. Excellent communication and customer service. We are very pleased!...
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“I could not of ask for a better team to ......”

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Jan 31,2018
Minithumbup
karl
By: 'Dan'
Jan 31,2018
2 people found
this helpful
I could not of ask for a better team to help me throw this difficult time evrything was explained clearly and thoroughly thank you...
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Comment on agent fees
good
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“This agency is ripping off clients. E-mailed FW 3 and call 3 ......”

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Oct 20,2017
Minithumbdown
Faye
By: 'A'
Oct 20,2017
0 people found
this helpful
This agency is ripping off clients. E-mailed FW 3 and call 3 times for an explanation where are £450 from my desposit. Really unprofessional considering that I had another apartment with them before and i was a thrusty client. They gave me the feeling that they encouraged the ...
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Comment on agent fees
Extortion. You are ripping off your customers.
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“My son used this company when renting a property in ......”

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Apr 30,2017
Minithumbdown
By: 'Disappointed'
Apr 30,2017
0 people found
this helpful
My son used this company when renting a property in rotary way Colchester. Fees are extortionate and questionable what they do to earn them. Supposedly carried out an iventory without my son present prior to him moving in which both my son and landlord paid ...
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Comment on agent fees
Terrible. Ridiculously high fees and not bugger all for them.
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“Basically, there are pack of wolf sitting in this branch, ......”

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Mar 16,2015
Minithumbdown
Michelle
By: 'Zahra'
Mar 16,2015
0 people found
this helpful
Basically, there are pack of wolf sitting in this branch, ready to tear the tenents flesh apart with their teeth and feast on them! This is the politest i can describe them. As soon as you agree to sign the contract they crustify you with 200 ...
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What agent could do to change your mind?
They could be just doing their job by the book, i would be happy. But instead they were doing dodgy bussiness!
Attached Filesnbsp;
Comment on agent fees
All the fees are on tenents and their best service is for landlords!
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“The agent responsible for handling the sale of our warehouse ......”

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Jul 15,2010
Minithumbup
By: 'BruceG'
Jul 15,2010
2 people found
this helpful
The agent responsible for handling the sale of our warehouse was knowledgeable, helpful and above all communicative. An excellent all round service that I would thoroughly recommend....
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Vendor Fees

No fees set.

Landlord Fees

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Tenant Fees

No fees set.
Last updated at 20/05/2024, 2:21 PM by Phillip Lay-Flurrie
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:21 PM 20/05/2024 by Phillip Lay-Flurrie

Awards won by Fenn Wright, Colchester CO1 1PW



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