Following the death of my father, my husband and I decided to move and the "friendly" local estate agent that we had used previously seemed the natural choice to market the property. However, this time was different. I was bullied, harassed and manipulated into selling our house to Joanna Higgins and her boyfriend; pursued even after we had attempted to take our business to another estate agent. Meanwhile, David Lloyd did nothing to manage or stop her behaviour. Our letter of complaint to McDonald and Lloyd was only dealt with after the involvement of The Ombudsman and to date we have received no acknowledgement that our treatment was unacceptable and no apology.
If you choose to use this agent for sales or lettings then maybe your experience will be different to ours. I do not know. What I do know is that when it mattered most to us, this agent made a difficult time in our lives a lot worse.
What agent could do to change your mind?
In all honesty, I could never trust this agent again. Their behaviour, in my opinion, \'crossed a line\' and certainly nearly destroyed us at a time when we were really trying to \'hold it together\'. We are writing this review because we would like others to know that there is another side to this agent if they are dealing with vulnerable people and so to have the opportunity to make an informed decision about whether or not to do business with them.