100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
60% lettings fee satisfaction
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2024
allAgents People Awards
Feb 23,2021
Feb 23,2021
3
people found
this helpful
this helpful
Where to start with this lying shambles of an estate agents. Other than to say AVOID! Only have 1 star as there isn’t a choice for none (what they deserve)
This is in relation to the HOLMFIRTH branch - Near Huddersfield - West Yorkshire (no option to add this one on the drop down box)
Utter incompetence, rude staff, have lied at every avenue and discriminated against at every opportunity. Wasn’t until we spoke to the landlady herself that the agents lies were uncovered.
They then produced more lies to cover their original lies.
AVOID! At all costs - a complaint to the TPO will be forthcoming.
If you deal with Simon Lewis or Claire Ball at this branch - BEWARE! The lies they told were complete and absolute.
I have never encountered an estate agent like this!
This is in relation to the HOLMFIRTH branch - Near Huddersfield - West Yorkshire (no option to add this one on the drop down box)
Utter incompetence, rude staff, have lied at every avenue and discriminated against at every opportunity. Wasn’t until we spoke to the landlady herself that the agents lies were uncovered.
They then produced more lies to cover their original lies.
AVOID! At all costs - a complaint to the TPO will be forthcoming.
If you deal with Simon Lewis or Claire Ball at this branch - BEWARE! The lies they told were complete and absolute.
I have never encountered an estate agent like this!
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Latest Reviews
3rd Oct 2021
reviewed by 'Diane'
28th Jul 2021
reviewed by 'Sun'
23rd Feb 2021
reviewed by 'KSO'
21st Feb 2019
reviewed by 'David'
1st Apr 2015
reviewed by 'freddie_b'
22nd Sep 2014
reviewed by 'Harrogate'
Opening Hours
Address
Linley & Simpson
11a Princes Square
Harrogate
North Yorkshire
HG1 1ND
01423 540054
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £185,500 | £302,500 |
| Lettings | 50% | 60% | £615 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 6 | 5 | 2 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
No Properties
Oct 03,2021
Oct 03,2021
0
people found
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this helpful
Can recommend. We just sold our house with Linley and Simpson. Ollie from the Harrogate branch was really helpful and communicated well throughout. Zero hassle for us through the whole process...
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Jul 28,2021
Jul 28,2021
3
people found
this helpful
this helpful
We viewed a house with Mr Ian Knibbs ..and we noticed that there was no sockets either for TV neither for telephone , the house has recently been renovated. Mr knibbs looked for the sockets and when he could not find them he went on a ...
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Feb 23,2021
Feb 23,2021
3
people found
this helpful
this helpful
Where to start with this lying shambles of an estate agents. Other than to say AVOID! Only have 1 star as there isn’t a choice for none (what they deserve)
This is in relation to the HOLMFIRTH branch - Near Huddersfield - West Yorkshire (no ...
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Feb 24, 2021
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(1)
Thank you for the feedback, I understand you are unhappy at missing out on the property. I have looked into this yesterday and I have reviewed what Simon sent as our response which I agree with. If you remain unhappy and want to escalate please get in touch and we will issue a final viewpoint so you can go the ombudsman
Customer Service Manager ...
Feb 21,2019
Feb 21,2019
0
people found
this helpful
this helpful
This Estate Agent is the best I've used Alex was proactive and resourceful as this was a complex sale highly recommended...
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Comment on agent fees
Reasonable
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Apr 01,2015
Apr 01,2015
4
people found
this helpful
this helpful
No amount of negative adjectives could truly describe my experience with this agent. Where to start? I enquired about viewing three properties in person and was initially impressed that they could arrange a viewing on two of the three properties the next day. I was ...
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What agent could do to change your mind?
Responded to me.Attached Filesnbsp;
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Apr 02, 2015
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(2)
Dear Customer
Thank you for your feedback. I am really disappointed by your review and wish to assure you that I am presently investigating this matter with my team with a view to finding out how this has happened with regard to your viewing experience. Please accept my profuse apologies for the poor level of service you have encountered on this occasion. It is certainly not our standard level of service! If you would like to contact me directly I will give your property search my personal atte ...
Sep 22,2014
Sep 22,2014
0
people found
this helpful
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Very helpful and enthusiastic on check in, unfortunately that was when the good service ended. As a landlord would not use the agent again, examples of poor service included below.
Tenant was away, left front door wide open, contacted Linley and Simpson out of hours ...
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What agent could do to change your mind?
Poor customer service post tenant check out, lack of call back, finding things missing that we were told would be returned post check out. Overall very disappointing.Attached Filesnbsp;
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Sep 02,2014
Sep 02,2014
1
people found
this helpful
this helpful
They told us 4 weeks before the move in date that they had to change our move-in date by 1 week, so we had to stay in a BnB for that time. Of course there was no compensation for that.
When we were give the wrong keys ...
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Comment on agent fees
too high for the poor service we received.
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Jul 19,2014
Jul 19,2014
0
people found
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Terrible from misleading advertising to getting the run around don't deal with these just try to rent from them it will become clear very quickly they are not bothered at all terrible customer service from start to finish the only good part is the guy ...
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Comment on agent fees
ok
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Apr 01,2014
Apr 01,2014
0
people found
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I rented a flat using Linley and Simpson's Harrogate branch. From the first meeting until we checked out 6 months later I found the service orovided was excellent. Queries were answered, repairs were handled quickly and the overall service could not be faulted. They were first ...
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Mar 19,2014
Mar 19,2014
0
people found
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I am getting really fustrated with Linley and Simpson, repairs take round 6 months, they charge you for ever little thing they can (extending contract etc) and now they are trying to charge me a late rent fee, even though I sent them my bank statment ...
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Feb 20,2014
Feb 20,2014
0
people found
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Dealing with L&S was excellent from start to finish, from organising the initial viewings, to keeping me informed with the lettings process I have had no problems in dealing with this company. I would recommend them following my experience....
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Nov 14,2013
Nov 14,2013
2
people found
this helpful
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Horrendous - I have lived in several countries and dealt with landlords and agents of various nationalities. None of whom have provided a worse experience that Harrogate's Linley and Simpson. Repeatedly ignored offers to clear an old broken bench from the back garden at our ...
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What agent could do to change your mind?
They know - the manager was left in no doubt as to my feelings!Attached Filesnbsp;
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Mar 19, 2014
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We are also getting hounded for money we have already paid, apparently a bank statment isnt good enough evidence ...
Aug 02,2012
Aug 02,2012
0
people found
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Having spent the last 6 years using letting agents, Linley & Simpson have thus far been the easiest, most friendly and by far the most efficient/helpful. Looking forward to continued fantastic relations....
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Jul 23,2012
Jul 23,2012
0
people found
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the agents did a very good job in fighting for me to get a house to rent regarding my circumstances and i am very grateful for that. the arrangements went through easily and i moved in 2 weeks ago. there is a down side though as ...
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Jul 14,2012
Jul 14,2012
0
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very good services
very efficient team
with a nice proprety...
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Apr 26,2012
Apr 26,2012
0
people found
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I am writing to thank all the lettings team at Linley and Simpson at Harrogate for the outstanding service that I received whilst i was trying to find an apartment to rent in Harrogate.
From my first meeting with Tara and Arianna on my first ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 9:21 AM 15/08/2018 by Harrogate Sales
Customer Service Manager