“Very helpful and enthusiastic on check in, unfortunately that was ......”
1 Star Review
Sep 22,2014
By:
'Harrogate'
Sep 22,2014
Branch: Harrogate, 11a Princes Square
Services: Lettings (as a Landlord)
Rent PCM: £700
Would you recommend?: No
Postcode: HG5
Branch: Harrogate, 11a Princes Square
Lettings (as a Landlord)
Rent PCM: £700
Postcode: HG5
0
people found
this helpful
Very helpful and enthusiastic on check in, unfortunately that was when the good service ended. As a landlord would not use the agent again, examples of poor service included below.
Tenant was away, left front door wide open, contacted Linley and Simpson out of hours service - the national out of hours service had no way of contacting the local staff and therefore no one was available/ no keys available to secure the property (we live away).
Check-out was incomplete and no one checked the tenant had moved out on time (he hadn't), and it was left for us to point out missing items and raise requests for cleaning to take place (post the agency advising us all was well). Having checked the property three times ourselves and each time having to chase up previously raised concerns we gave up as our phone calls and messages were not returned.
What agent could do to change your mind?
Poor customer service post tenant check out, lack of call back, finding things missing that we were told would be returned post check out. Overall very disappointing.
Attached Filesnbsp;
0
people found
this helpful
Was this helpful?
Yes