100% sales valuation accuracy
75% sales fee satisfaction
50% lettings valuation accuracy
0% lettings fee satisfaction
“Don’t bother complaining. They have no complaints process and will ignore your complaint saying a complaint is harassment....”
Oct 26,2020
Oct 26,2020
1
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Complaint RE- Brittons Estate Agents.
Introduction
The treatment I have experienced at the hands of Brittons Estate agents KL is the reason for this complaint.
I have been left traumatised at the hands of this disgusting lettings agency. I have been placed at risk, threatened, and now apparently blackmailing a vulnerable single parent is also acceptable.
I have always paid my rent and have gotten myself in financial difficulty to keep a roof over my family’s head. Brittons have done nothing but make this difficult and put myself and my daughter at risk.
Issues have been present from the offset. Such as incomplete redecoration and repairs that were promised to be completed after I viewed the property. It had been vandalised by the last tenant. These repairs and redecorations were never completed.
I have been viewed with suspicion since the very moment I moved into the property based on a previous tenant’s behaviour.
I have had plenty of past problems with being able to contact staff at the letting agency, issues with consistency between staff members and getting repairs completed. Staff have also been rude, unhelpful, and obnoxious.
Repairs
• The bath panel was reported as hanging off when I first moved here. It is still broken almost three years later.
• The bath plug and shower were broken at the same time for weeks.
• The bath plug was only repaired when a family practitioner stepped in and discussed the risk with having a non-closing bathroom door and bath full of water with a toddler present.
• The bathroom door is still difficult to close and the only reason the usage of the door has improved is because I have tightened the screws.
• There are holes in the wall caused by a Britons staff member during inspection after being informed that there was a bubble of plaster. She felt appropriate to break through the plaster with her fingers. The hole and bubble of plaster is still there.
• The windows in the bedroom still have draughts, gaps, and whistle in the wind.
• The kitchen cupboard doors still fall off.
• The only reason there is not flaking awful paint covering damp in the kitchen is because I have painted it myself.
• There are still faulty electrics in the property that have never been investigated resulting in having no light in the stairway because the bulb constantly blows.
• One of the worst of these instances is regarding the gas heating system that has left me £500 in debt because of a faulty heating element that caused the system to boil over continuously. Leaving me to pick up the bill.
Reference
Since 25/09/2020 Freebridge has been attempting to contact the staff at Brittons with no luck. They have called and emailed. On 29/09/2020 Kayleigh confirmed that she had taken a call from Freebridge and handed over the reference request to the manager. Natasha denies all of this and claims that emails went into her junk mailbox although received from a verified organisational source.
Risk
I have repeatedly been placed at risk by Brittons by their failure to remove my abusive ex-partner from the tenancy agreement despite the fact they had everything in their possession to complete this removal. All fees had been paid and the addendum had been signed by both parties. Staff repeatedly denied having in their possession my copy of the signed addendum, even refusing to give me a copy when requested. Natasha even went as far as insinuating myself and my mother were liars and that the Addendum had not been received although Kayleigh confirmed receipt on 29/09/2020.
Staff repeatedly refused to listen to my requests to have no photographs of the property taken during inspection. My reason for this request is because my abusive ex-partner has access to the online dashboard and can therefore view the property. Staff even showed up at my property and took a photograph despite knowing the risks involved.
Inspections are also difficult at this time as I am a key mental health worker during COVID and I am required to work full time from the property, this work enshrouds the opening and closing of Brittons.
Threat
I received an email from Brittons entitled NOTICE TO QUIT. This email was a threat and no actual NTQ was served. I believe this was yet another attempt at blackmailing me into allowing an inspection that would put me at risk.
This email caused stress anxiety and sheer distress due to Brittons threat to notify my abusive ex-partner of the proposed section 21. Although no notification made to Mr Hutchinson was actually needed as both addendums had been signed and received as stated by Kayleigh on the 29/09/2020 along with the confirmation that the reference request had been passed onto Natasha after a phone call was held with the reference requester.
Blackmail
Since this I am now being blackmailed regarding the reference request being told by Natasha that no reference will be given until I allow a property inspection that puts me at risk and interferes with my essential working.
This means that I am unable to give notice on this property that I need to leave for safety reasons. This is costing me money every day as I could have moved into the new and safe property a lot sooner had the reference just been given.
I consented to the inspection just to get me out of this unsafe property however, Natasha refuses to fit around my working hours despite the fact that the reason I have been refusing inspection is her incompetency and refusal to admit that she has the addendum.
Summary
The sole issue that Brittons have with me is my most recent inspection. I have clearly stated my reasons for being apprehensive about this inspection. Shelter, the police and BCKLWN are aware of my reasoning behind this with Shelter and the police fully backing my decision. I wonder how much of this situation the landlord Is aware of. This kind of threatening behaviour is totally unacceptable. The professionalism of Natasha when dealing with this has been questionable. This lady has a particularly rude and obnoxious manner when she does not get her own way. No consideration or awareness of my situation has been taken into consideration has been taken throughout my time as a tenant in this property.
I have been put at risk by Brittons, my daughter has been put at risk by Brittons, I have been put into debt because of Brittons, I have been tormented by Brittons. The stress and anxiety that I have been exposed to because of Brittons poor practice and rude staff has left me Anxious, stresses, fearful and depressed. The staff there even refused to stop inputting my abusive ex- partners name from their emails after originally agreeing to do so. There was no need for any of this had they just admitted to having the signed addendum and removing his access and name from the tenancy. Everything about this situation has been mismanaged and is entirely wrong. Those staff involved should be held fully accountable for their actions and accept responsibility for what they have done.
Introduction
The treatment I have experienced at the hands of Brittons Estate agents KL is the reason for this complaint.
I have been left traumatised at the hands of this disgusting lettings agency. I have been placed at risk, threatened, and now apparently blackmailing a vulnerable single parent is also acceptable.
I have always paid my rent and have gotten myself in financial difficulty to keep a roof over my family’s head. Brittons have done nothing but make this difficult and put myself and my daughter at risk.
Issues have been present from the offset. Such as incomplete redecoration and repairs that were promised to be completed after I viewed the property. It had been vandalised by the last tenant. These repairs and redecorations were never completed.
I have been viewed with suspicion since the very moment I moved into the property based on a previous tenant’s behaviour.
I have had plenty of past problems with being able to contact staff at the letting agency, issues with consistency between staff members and getting repairs completed. Staff have also been rude, unhelpful, and obnoxious.
Repairs
• The bath panel was reported as hanging off when I first moved here. It is still broken almost three years later.
• The bath plug and shower were broken at the same time for weeks.
• The bath plug was only repaired when a family practitioner stepped in and discussed the risk with having a non-closing bathroom door and bath full of water with a toddler present.
• The bathroom door is still difficult to close and the only reason the usage of the door has improved is because I have tightened the screws.
• There are holes in the wall caused by a Britons staff member during inspection after being informed that there was a bubble of plaster. She felt appropriate to break through the plaster with her fingers. The hole and bubble of plaster is still there.
• The windows in the bedroom still have draughts, gaps, and whistle in the wind.
• The kitchen cupboard doors still fall off.
• The only reason there is not flaking awful paint covering damp in the kitchen is because I have painted it myself.
• There are still faulty electrics in the property that have never been investigated resulting in having no light in the stairway because the bulb constantly blows.
• One of the worst of these instances is regarding the gas heating system that has left me £500 in debt because of a faulty heating element that caused the system to boil over continuously. Leaving me to pick up the bill.
Reference
Since 25/09/2020 Freebridge has been attempting to contact the staff at Brittons with no luck. They have called and emailed. On 29/09/2020 Kayleigh confirmed that she had taken a call from Freebridge and handed over the reference request to the manager. Natasha denies all of this and claims that emails went into her junk mailbox although received from a verified organisational source.
Risk
I have repeatedly been placed at risk by Brittons by their failure to remove my abusive ex-partner from the tenancy agreement despite the fact they had everything in their possession to complete this removal. All fees had been paid and the addendum had been signed by both parties. Staff repeatedly denied having in their possession my copy of the signed addendum, even refusing to give me a copy when requested. Natasha even went as far as insinuating myself and my mother were liars and that the Addendum had not been received although Kayleigh confirmed receipt on 29/09/2020.
Staff repeatedly refused to listen to my requests to have no photographs of the property taken during inspection. My reason for this request is because my abusive ex-partner has access to the online dashboard and can therefore view the property. Staff even showed up at my property and took a photograph despite knowing the risks involved.
Inspections are also difficult at this time as I am a key mental health worker during COVID and I am required to work full time from the property, this work enshrouds the opening and closing of Brittons.
Threat
I received an email from Brittons entitled NOTICE TO QUIT. This email was a threat and no actual NTQ was served. I believe this was yet another attempt at blackmailing me into allowing an inspection that would put me at risk.
This email caused stress anxiety and sheer distress due to Brittons threat to notify my abusive ex-partner of the proposed section 21. Although no notification made to Mr Hutchinson was actually needed as both addendums had been signed and received as stated by Kayleigh on the 29/09/2020 along with the confirmation that the reference request had been passed onto Natasha after a phone call was held with the reference requester.
Blackmail
Since this I am now being blackmailed regarding the reference request being told by Natasha that no reference will be given until I allow a property inspection that puts me at risk and interferes with my essential working.
This means that I am unable to give notice on this property that I need to leave for safety reasons. This is costing me money every day as I could have moved into the new and safe property a lot sooner had the reference just been given.
I consented to the inspection just to get me out of this unsafe property however, Natasha refuses to fit around my working hours despite the fact that the reason I have been refusing inspection is her incompetency and refusal to admit that she has the addendum.
Summary
The sole issue that Brittons have with me is my most recent inspection. I have clearly stated my reasons for being apprehensive about this inspection. Shelter, the police and BCKLWN are aware of my reasoning behind this with Shelter and the police fully backing my decision. I wonder how much of this situation the landlord Is aware of. This kind of threatening behaviour is totally unacceptable. The professionalism of Natasha when dealing with this has been questionable. This lady has a particularly rude and obnoxious manner when she does not get her own way. No consideration or awareness of my situation has been taken into consideration has been taken throughout my time as a tenant in this property.
I have been put at risk by Brittons, my daughter has been put at risk by Brittons, I have been put into debt because of Brittons, I have been tormented by Brittons. The stress and anxiety that I have been exposed to because of Brittons poor practice and rude staff has left me Anxious, stresses, fearful and depressed. The staff there even refused to stop inputting my abusive ex- partners name from their emails after originally agreeing to do so. There was no need for any of this had they just admitted to having the signed addendum and removing his access and name from the tenancy. Everything about this situation has been mismanaged and is entirely wrong. Those staff involved should be held fully accountable for their actions and accept responsibility for what they have done.
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13th Aug 2020
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Opening Hours
Address
Brittons Estate Agents
21 Norfolk Street
Kings Lynn
Norfolk
PE30 1AN
01553 692828
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 75% | £145,000 | £325,000 |
| Lettings | 50% | 0% | £540 | £975 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 2 | 5 | 1 | 0 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 21,2023
Apr 21,2023
1
people found
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Avoid to rent from them property. I just found out from their contractor that no maintenance will be done, because Brittons dont pay yheir bills....
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Aug 19,2021
Aug 19,2021
0
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Sold my property for over asking price. Always called me back. Great service. Mel was always kind and efficient. Highly recommend....
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Apr 30,2021
Apr 30,2021
0
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Very unprofessional, I dont know how they act with prospective landlords but as a prospective tenant they were rude and very unhelpful. On the one occasion I spoke to someone on the phone, Natasha, she could not get me off the phone quick enough. We ...
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“Don’t bother complaining. They have no complaints process and will ignore your complaint saying a complaint is harassment....”
Oct 26,2020
Oct 26,2020
1
people found
this helpful
this helpful
Complaint RE- Brittons Estate Agents.
Introduction
The treatment I have experienced at the hands of Brittons Estate agents KL is the reason for this complaint.
I have been left traumatised at the hands of this disgusting lettings agency. I have been placed at risk, threatened, ...
read full review
read full review
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Oct 02,2020
Oct 02,2020
0
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no communication if you ask for something about the sale they borrow another agents information and pass that onto you I ask to speak to mel britton a few times and she never got back to us it was allways she is out of the ...
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Aug 13,2020
Aug 13,2020
0
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I have so far tried to contact Brittons Estate Agents initially by phone, two days ago when I left a message and they have not returned my call and then a second time on Twitter and again they have made no attempt to contact me. ...
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Aug 14, 2020
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(1)
Hi John,
Thank you for leaving this review. We have screened our messages and in fact I have personally gone through all archived and deleted messages. We have no message from you. Please email [email protected] and we will be more than happy to help. We have sold many many properties and have even more happy clients. I look forward to receiving your email to discuss further. Best wishes ...
Nov 26,2019
Nov 26,2019
0
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Brittons have been superb in handling our recent sale from the initial first visit to moving day we were kept up to date and we could not recommend them highly enough.
Katie was always available to answer any questions or concerns we had and reguarly ...
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Jul 24,2019
Jul 24,2019
0
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Most helpful when selling my late brother's house. Nothing seemed too much trouble for them to help me through this sale from a distance....
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Mar 09,2018
Mar 09,2018
1
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this helpful
Rang to view a property and was told only one member of staff at present was doing viewings and could not fit in with me even though i live approx 2 miles away and was flexible , so rang Monday and a lady took a message to ...
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Dec 01,2016
Dec 01,2016
0
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I would like to start with a massive Thank You! Having sold my house in the last few weeks, I simply can't thank Brittons enough.
Mark and his entire team were incredibly helpful from the start. Although I had initially gone on the market with ...
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Comment on agent fees
Very good for the service provided.
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Oct 05,2016
Oct 05,2016
0
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Sold my property for a good price and acted proffesionally throughout my sale. Highly recommend. Straight talking and trustworthy company....
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Comment on agent fees
good value for money
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Aug 11,2016
Aug 11,2016
5
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They really cant be trusted!! Trying to buy our first house whcih has so far taken 5 months and we are getting nowhere fast, two of the houses in the chain are on with Brittons and they keep saying a tennant wont leave - yes this ...
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Apr 01,2015
Apr 01,2015
4
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Another bad one I'm afraid. A truly terrible experience when trying to sell my property as well as them causing problems for me and my tenants. They started badly by trying their best not to sell my property as they clearly wanted it on their ...
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Dec 27,2012
Dec 27,2012
3
people found
this helpful
this helpful
I had appointed them to let & manage my property. I found them unprofessional on the following grounds:
a. They did not appear to pay attention to my stipulations in relation to who I was willing to rent my property to.
b. I had organised for ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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