100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
50% lettings fee satisfaction
Jun 28,2020
Jun 28,2020
1
people found
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this helpful
Was interested in viewing a property in Roe Lane. I have constantly chased Heywoods sales staff for updates either via text,email and phone calls to view.I secured a viewing but was cancelled the day before having been told the owner was having some damp works completed on the property and I’d be notified as soon as it was ready to view .As we liked the location we put an offer in on the property ,I never heard anything back on the offer and whilst still waiting,asked to view another property incase our offer was refused. when eventually contacted about the second property , I asked about the status of my offer on the first property and was told the owner was thinking about doing it up and they ( Heywoods) were there at the property on Monday and Tuesday ,if I wanted to view. If I hadn’t mentioned my offer I wouldn’t have known it was now ready for viewing ,having been promised that as soon as it was available for viewings after the repairs they would contact me which they didn’t.Heywoods promised that they would chase the owner up on Monday regarding my offer. I still heard nothing from Heywoods almost a week from submitting my offer which had neither been accepted or declined .I texted Heywoods saying as I was getting no where to withdraw my offer . The response from Heywoods via text was sorry he doesn’t know whether to sell or not. The property is still being marketed , and I have been told at least 2 possibly 3 viewings occurred on the day or day after I last contacted Heywood’s. Very poor customer service for this property I don’t like leaving negative reviews but feel for some reason Heywoods weren’t interested in attempting to sell this property to me or at least notify me of the status of my offer ,we were totally left in limbo and I was being told conflicting things. Sales side not very impressive but have previously had experience with Lettings team who were excellent .
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Latest Reviews
4th Jul 2021
reviewed by 'Amanda'
4th Feb 2021
reviewed by 'Brian'
28th Jun 2020
reviewed by 'Clare'
10th Jun 2019
reviewed by 'Chris'
21st Sep 2016
reviewed by 'JosieJo'
Opening Hours
Address
Heywoods Estate Agents
The Estate Offices, Blackfriars Road
Newcastle-under-Lyme
Staffordshire
ST5 2EB
01782 614 343
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £142,500 | £142,500 |
| Lettings | 67% | 50% | £525 | £825 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Estate agents
Latest Properties
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Jul 04,2021
Jul 04,2021
0
people found
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Absolutely appalling customer service and feed back on the letting side, and even the management can’t be bothered to call back when they promise to! Still awaiting a call from the Stef the ‘manager’. Viewed numerous properties to three we wanted and didn’t ...
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Feb 04,2021
Feb 04,2021
0
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Six weeks ago I posted a letter to this agent and left two phone messages about a property I was interested in buying - they had just sold it subject to contract, so I asked to be kept informed should the situation change. They never ...
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Jun 28,2020
Jun 28,2020
1
people found
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this helpful
Was interested in viewing a property in Roe Lane. I have constantly chased Heywoods sales staff for updates either via text,email and phone calls to view.I secured a viewing but was cancelled the day before having been told the owner was having some ...
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Jun 10,2019
Jun 10,2019
0
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Four stars but will be five when we complete which will hopefully be soon. I live away from the area and have been very pleased with the communication and actions by all the staff. They have been helpful, pleasant and honest and I am pleased ...
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Comment on agent fees
Good
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Jun 19,2018
Jun 19,2018
1
people found
this helpful
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Extremely poor customer service.
Unnecessary delays in repairs like they no longer care after signing the agreement!
Rented a property at Victoria Street, ST5 1NT.
I have been sending mails ever since I moved into the property but most of the issues are still not ...
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Comment on agent fees
BAD Check -in , Check- out, Reference fee, and you name it.Attachments
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Sep 21,2016
Sep 21,2016
0
people found
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I initially instructed Butters to sell my house. They tied me in for 12 weeks, they had sold other properties in my area so I thought that I could trust them to find me a buyer. I was wrong. In 3 months, I had 3 viewings, none of ...
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Comment on agent fees
Slightly more than others but worth every single penny. They actually did something to find me a buyer, not just put up a board, put it on websites and hope for the best.
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Jul 20,2015
Jul 20,2015
5
people found
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Utterly appalling. Lying, nasty company to deal with. Had a fully managed property with them. They didnt bother to tell me about a 4 foot sunflower growing out of my soil pipe. As a result much damage was one. This is not the only incident I ...
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Nov 27,2014
Nov 27,2014
0
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¢â‚¬ËœWe appreciate your very professional help and approach to customers and would have no hesitation in recommending your lettings services to anyone asking our advice!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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