100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
50% lettings fee satisfaction
Jun 19,2018
Jun 19,2018
1
people found
this helpful
this helpful
Extremely poor customer service.
Unnecessary delays in repairs like they no longer care after signing the agreement!
Rented a property at Victoria Street, ST5 1NT.
I have been sending mails ever since I moved into the property but most of the issues are still not resolved.
0. Property was in complete mess. Blocked radiators, clutters :(
1. They gave us unsigned copy of agreement which had error in salutation.
2. Inventory report from their side was lacking the main issues. I had to make the whole report by myself and sent it to them. Even after 5 months, most of the issues are present.
3. I reported mainly for heating system, which is still not working as its timer doesn't function properly. Furthermore, its overflow pipe used to waste 30 to 40l (approx.) water daily. I requested them many time, sent the pictures, but they delayed the reply and came up with on very uncertain response mentioning that the landlord has no budget to fix it!
I had to fix and guide the water through hose!
Horrible!
4. Some windows are not lockable. Reported, no action was taken!
5. Some of the corners of front facing wall are prone to mold and damp. I treat one such corner bi-monthly where a gas meter is located .
6. I had conversation through email with Declan, Emmy and Laura. And had a verbal conversation with Emily,which turned quite insensible.
I tried to draw attention to new team by sending a letter and got no proper reply. Even we sent emails to Jayne, and situation remained the same.
and the list goes on.....
Speaking of new team, we sent a few emails and a mail containing the two letters, one to serve the notice to end the tenancy, and another to draw their attention to reply us to the email that I sent them months ago reporting the issues. Got no reply for second letter so far! Only got a reply to first letter by Amy Tatler.
They kind of ignored the second letter!
How insensible!
During our stay, these whole scenario somehow affected peace of our mind. We wanted to move out early, but our contract has no breakage clause! :(
Have a look at pictures. We never felt home at this place. :( I'm glad that we tried to solved as much as we could.
If you are thinking of renting a property, please read this.
1. Read your agreement carefully. The agreement is the two way street, you can refuse if you don't like some conditions and can discuss about them.
2. On viewing, make sure you observe every corner of the property, and if possible, try to bring the inventory report with you so that you can go through each of the highlighted observations. If you find anything wrong, make sure you write it down on paper and get it signed by them to bind them legally like they do!
3. Make sure your deposit is protected in a Deposit Protection Scheme. (Generally speaking)
4. Try to communicate through emails or letters to have the proof of communication handy.
5. If anything goes wrong, first, communicate the issue with them properly. Then you can raise it further to your nearest citizen advice center and even more further to Shelter.
https://www.citizensadvice.org.uk/
https://england.shelter.org.uk/
To find more to think of before renting any property please follow the link,
https://www.which.co.uk/money/mortgages-and-property/renting-a-home/rental-property-checklist-anc9x8p9hgrg
6. Check if the property has functioning smoke alarms!
7. Discuss over breakage clause. If possible get it on your agreement.
The purpose of writing this much is to save the tenants from traps and cold behaviours from letting agency that put us down most of the time.
We felt so cheated being in the property and we had no way out as there was no breakage clause! Thankful to the cycle of time, we have served the notice as our fix tern tenancy is about to end!
yay!
Free birds :D
Unnecessary delays in repairs like they no longer care after signing the agreement!
Rented a property at Victoria Street, ST5 1NT.
I have been sending mails ever since I moved into the property but most of the issues are still not resolved.
0. Property was in complete mess. Blocked radiators, clutters :(
1. They gave us unsigned copy of agreement which had error in salutation.
2. Inventory report from their side was lacking the main issues. I had to make the whole report by myself and sent it to them. Even after 5 months, most of the issues are present.
3. I reported mainly for heating system, which is still not working as its timer doesn't function properly. Furthermore, its overflow pipe used to waste 30 to 40l (approx.) water daily. I requested them many time, sent the pictures, but they delayed the reply and came up with on very uncertain response mentioning that the landlord has no budget to fix it!
I had to fix and guide the water through hose!
Horrible!
4. Some windows are not lockable. Reported, no action was taken!
5. Some of the corners of front facing wall are prone to mold and damp. I treat one such corner bi-monthly where a gas meter is located .
6. I had conversation through email with Declan, Emmy and Laura. And had a verbal conversation with Emily,which turned quite insensible.
I tried to draw attention to new team by sending a letter and got no proper reply. Even we sent emails to Jayne, and situation remained the same.
and the list goes on.....
Speaking of new team, we sent a few emails and a mail containing the two letters, one to serve the notice to end the tenancy, and another to draw their attention to reply us to the email that I sent them months ago reporting the issues. Got no reply for second letter so far! Only got a reply to first letter by Amy Tatler.
They kind of ignored the second letter!
How insensible!
During our stay, these whole scenario somehow affected peace of our mind. We wanted to move out early, but our contract has no breakage clause! :(
Have a look at pictures. We never felt home at this place. :( I'm glad that we tried to solved as much as we could.
If you are thinking of renting a property, please read this.
1. Read your agreement carefully. The agreement is the two way street, you can refuse if you don't like some conditions and can discuss about them.
2. On viewing, make sure you observe every corner of the property, and if possible, try to bring the inventory report with you so that you can go through each of the highlighted observations. If you find anything wrong, make sure you write it down on paper and get it signed by them to bind them legally like they do!
3. Make sure your deposit is protected in a Deposit Protection Scheme. (Generally speaking)
4. Try to communicate through emails or letters to have the proof of communication handy.
5. If anything goes wrong, first, communicate the issue with them properly. Then you can raise it further to your nearest citizen advice center and even more further to Shelter.
https://www.citizensadvice.org.uk/
https://england.shelter.org.uk/
To find more to think of before renting any property please follow the link,
https://www.which.co.uk/money/mortgages-and-property/renting-a-home/rental-property-checklist-anc9x8p9hgrg
6. Check if the property has functioning smoke alarms!
7. Discuss over breakage clause. If possible get it on your agreement.
The purpose of writing this much is to save the tenants from traps and cold behaviours from letting agency that put us down most of the time.
We felt so cheated being in the property and we had no way out as there was no breakage clause! Thankful to the cycle of time, we have served the notice as our fix tern tenancy is about to end!
yay!
Free birds :D
Comment on agent fees
BAD Check -in , Check- out, Reference fee, and you name it.Attachments
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Latest Reviews
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reviewed by 'Brian'
28th Jun 2020
reviewed by 'Clare'
10th Jun 2019
reviewed by 'Chris'
21st Sep 2016
reviewed by 'JosieJo'
Opening Hours
Address
Heywoods Estate Agents
The Estate Offices, Blackfriars Road
Newcastle-under-Lyme
Staffordshire
ST5 2EB
01782 614 343
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £142,500 | £142,500 |
| Lettings | 67% | 50% | £525 | £825 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 04,2021
Jul 04,2021
0
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Absolutely appalling customer service and feed back on the letting side, and even the management can’t be bothered to call back when they promise to! Still awaiting a call from the Stef the ‘manager’. Viewed numerous properties to three we wanted and didn’t ...
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Feb 04,2021
Feb 04,2021
0
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Six weeks ago I posted a letter to this agent and left two phone messages about a property I was interested in buying - they had just sold it subject to contract, so I asked to be kept informed should the situation change. They never ...
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Jun 28,2020
Jun 28,2020
1
people found
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this helpful
Was interested in viewing a property in Roe Lane. I have constantly chased Heywoods sales staff for updates either via text,email and phone calls to view.I secured a viewing but was cancelled the day before having been told the owner was having some ...
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Jun 10,2019
Jun 10,2019
0
people found
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Four stars but will be five when we complete which will hopefully be soon. I live away from the area and have been very pleased with the communication and actions by all the staff. They have been helpful, pleasant and honest and I am pleased ...
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Comment on agent fees
Good
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Jun 19,2018
Jun 19,2018
1
people found
this helpful
this helpful
Extremely poor customer service.
Unnecessary delays in repairs like they no longer care after signing the agreement!
Rented a property at Victoria Street, ST5 1NT.
I have been sending mails ever since I moved into the property but most of the issues are still not ...
read full review
read full review
Comment on agent fees
BAD Check -in , Check- out, Reference fee, and you name it.Attachments
Was this helpful?
Yes
Yes
Sep 21,2016
Sep 21,2016
0
people found
this helpful
this helpful
I initially instructed Butters to sell my house. They tied me in for 12 weeks, they had sold other properties in my area so I thought that I could trust them to find me a buyer. I was wrong. In 3 months, I had 3 viewings, none of ...
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Comment on agent fees
Slightly more than others but worth every single penny. They actually did something to find me a buyer, not just put up a board, put it on websites and hope for the best.
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Jul 20,2015
Jul 20,2015
5
people found
this helpful
this helpful
Utterly appalling. Lying, nasty company to deal with. Had a fully managed property with them. They didnt bother to tell me about a 4 foot sunflower growing out of my soil pipe. As a result much damage was one. This is not the only incident I ...
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Nov 27,2014
Nov 27,2014
0
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¢â‚¬ËœWe appreciate your very professional help and approach to customers and would have no hesitation in recommending your lettings services to anyone asking our advice!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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