100% sales valuation accuracy
100% sales fee satisfaction
Jun 24,2020
Jun 24,2020
4
people found
this helpful
this helpful
From start to what we intend to be a finish nothing short of very disappointing, in the wrong mood, utterly disgraceful! Customer service and customer experience are concepts yet to be embraced by John German, annoying that they are appointed to sell houses as means we had no choice but to contact them. Pre lockdown their urgency and follow up was non existent and we had to continually chase and repeat the requests each time.
Post lockdown, wow, new standard of 'shocking'. Can never get through, leave repeated messages over days to secure viewings but no feedback. When we finally did get to view a property and we showed interest a little more 'attentive' but not well executed.
A property on the market since Nov 19, price hasn't been adjusted. Made an offer the day after our first viewing. We were informed no interest since Feb 2020 no viewings. Made an offer, was rejected. No issue with that. Made an offer the next day - wasn't asked to be a final offer, wasn't positioned as a final offer. Immediately informed a new offer from another buyer had been received 'out of the blue'. Informed at 5pm vendor is considering the offers.
After chasing, at 10.30am following day informed the other offer is accepted, not higher offer but cash buyer. Wow?! Where did this person come from, i believe they were informed of our offer value - no option to revise offers, or even any discussion??!!
We have a mortgage arranged, sold our house, and have a move date in 11 weeks after our baby is born.
Hope I never have to engage with this company EVER AGAIN!
By the way, shocking reputation in the area, reputation for over valuing properties to get vendors on board then force them to accept poorly managed offers. No transparency, no customer orientation, mechanical without any human empathy or consideration.
To the 'friend' of the Estate Agent who received the tip off we do genuinely hope you enjoy living in the home.
Post lockdown, wow, new standard of 'shocking'. Can never get through, leave repeated messages over days to secure viewings but no feedback. When we finally did get to view a property and we showed interest a little more 'attentive' but not well executed.
A property on the market since Nov 19, price hasn't been adjusted. Made an offer the day after our first viewing. We were informed no interest since Feb 2020 no viewings. Made an offer, was rejected. No issue with that. Made an offer the next day - wasn't asked to be a final offer, wasn't positioned as a final offer. Immediately informed a new offer from another buyer had been received 'out of the blue'. Informed at 5pm vendor is considering the offers.
After chasing, at 10.30am following day informed the other offer is accepted, not higher offer but cash buyer. Wow?! Where did this person come from, i believe they were informed of our offer value - no option to revise offers, or even any discussion??!!
We have a mortgage arranged, sold our house, and have a move date in 11 weeks after our baby is born.
Hope I never have to engage with this company EVER AGAIN!
By the way, shocking reputation in the area, reputation for over valuing properties to get vendors on board then force them to accept poorly managed offers. No transparency, no customer orientation, mechanical without any human empathy or consideration.
To the 'friend' of the Estate Agent who received the tip off we do genuinely hope you enjoy living in the home.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
24th Jun 2020
reviewed by 'Perplexed'
6th Jan 2014
reviewed by 'Sheila'
3rd Oct 2013
reviewed by 'Jamesw'
8th Feb 2012
reviewed by 'verypleased'
Opening Hours
Address
John German
9a Market Place
Uttoxeter
Staffordshire
ST14 8HY
01889 567444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £245,000 | £245,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 06,2021
Apr 06,2021
0
people found
this helpful
this helpful
In spite of COVID restrictions, which obviously complicated matters, John German undertook the business with cheerful efficiency. It was very reassuring to receive regular updates and any queries were dealt with immediately....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 24,2020
Jun 24,2020
4
people found
this helpful
this helpful
From start to what we intend to be a finish nothing short of very disappointing, in the wrong mood, utterly disgraceful! Customer service and customer experience are concepts yet to be embraced by John German, annoying that they are appointed to sell houses as means ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 09,2014
Jun 09,2014
1
people found
this helpful
this helpful
Very unprofessional and incompetent
Did not pass on important information - no apologies given for this, I had to ring them constantly (when they answered the phone)
Full of lies - told the landlord one thing and us another
Money grabbing - wouldn't give itemised ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 06,2014
Jan 06,2014
0
people found
this helpful
this helpful
Lived in the property for 2 years plus. It was cold, damp and needed a lot of work to bring it up to the rental of £995 per month. On leaving the rep from Germans Emma criticised everything. She even said I had peed on the radiator. "...
read full review
read full review
What agent could do to change your mind?
She was very rude and objectionable.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 01, 2014
View all comments
(1)
Ms Fuller was disgruntled because we found that she had been smoking in a non smoking property and this was noted on the check out report. The landlord had to have the carpets cleaned and wallreprisinged to eliminate the cigarette odour throughout.
We would not use the word 'peed' however as the radiator front situated to the side of the guest w/c was very rusty and soiled I explained that it looked like urine splashes could have caused this to happen, obviously from when males using the to ...
Oct 03,2013
Oct 03,2013
0
people found
this helpful
this helpful
Arranged a viewing of a property in Uttoxeter through John German earlier this year. Travelled up from London on the day to be told by the homeowner on arrival that the house had been sold two days earlier. Spoke to John German and they said ...
read full review
read full review
What agent could do to change your mind?
Better organised and respond to sales enquiries.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 08,2012
Feb 08,2012
0
people found
this helpful
this helpful
I was very impressed with the staff at John German - they let my property quickly and the staff were very friendly, helpful and efficient!
Would use them again and recommend!...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
