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Uttoxeter, ST14
2.5/5, 6 Reviews
33% Recommended
100% sales valuation accuracy
0% sales fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 0% | £245,000 | £245,000 |
Address
John German
9a Market Place, Uttoxeter, Staffordshire
ST14 8HY
01889 567444
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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John German Branches (View All 10)
In spite of COVID ...
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5 Star Review
By : 'Judith'
Services : Sales( As a Vendor )
Sold price : £245000
Would you recommend ? : Yes
Postcode : ST14
6 Apr 2021
People found this helpful0
In spite of COVID restrictions, which obviously complicated matters, John German undertook the business with cheerful efficiency. It was very reassuring to receive regular updates and any queries were dealt with... Read Full Review
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Judith Blair said about John German
Services : Sales( As a Vendor )Date: 5th Apr 2021
In spite of COVID restrictions, which obviously complicated matters, John German undertook the business with cheerful efficiency. It was very reassuring to receive regular updates and any queries were dealt with immediately.
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From start to what we intend ...
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1 Star Review
By : 'Perplexed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : ST14
24 Jun 2020
People found this helpful4
From start to what we intend to be a finish nothing short of very disappointing, in the wrong mood, utterly disgraceful! Customer service and customer experience are concepts yet to be embraced by John German, annoying that they are appointed to sell houses as means we had no choice but to contact... Read Full Review
Comments (0)From start to what we intend to be a finish nothing short of very disappointing, in the wrong mood, utterly disgraceful! Customer service and customer experience are concepts yet to be embraced by John German, annoying that they are appointed to sell houses as means we had no choice but to contact them. Pre lockdown their urgency and follow up was non existent and we had to continually chase and repeat the requests each time.
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Perplexed said about John German
Services : Sales( Prospective Vendor/Buyer )Date: 23rd Jun 2020
From start to what we intend to be a finish nothing short of very disappointing, in the wrong mood, utterly disgraceful! Customer service and customer experience are concepts yet to be embraced by John German, annoying that they are appointed to sell houses as means we had no choice but to contact them. Pre lockdown their urgency and follow up was non existent and we had to continually chase and repeat the requests each time.
Post lockdown, wow, new standard of 'shocking'. Can never get through, leave repeated messages over days to secure viewings but no feedback. When we finally did get to view a property and we showed interest a little more 'attentive' but not well executed.
A property on the market since Nov 19, price hasn't been adjusted. Made an offer the day after our first viewing. We were informed no interest since Feb 2020 no viewings. Made an offer, was rejected. No issue with that. Made an offer the next day - wasn't asked to be a final offer, wasn't positioned as a final offer. Immediately informed a new offer from another buyer had been received 'out of the blue'. Informed at 5pm vendor is considering the offers.
After chasing, at 10.30am following day informed the other offer is accepted, not higher offer but cash buyer. Wow?! Where did this person come from, i believe they were informed of our offer value - no option to revise offers, or even any discussion??!!
We have a mortgage arranged, sold our house, and have a move date in 11 weeks after our baby is born.
Hope I never have to engage with this company EVER AGAIN!
By the way, shocking reputation in the area, reputation for over valuing properties to get vendors on board then force them to accept poorly managed offers. No transparency, no customer orientation, mechanical without any human empathy or consideration.
To the 'friend' of the Estate Agent who received the tip off we do genuinely hope you enjoy living in the home.
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Very unprofessional and ...
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1 Star Review
By : 'Anon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ST14
9 Jun 2014
People found this helpful1
Very unprofessional and incompetent Did not pass on important information - no apologies given for this, I had to ring them constantly (when they answered the phone) Full of lies - told the landlord one thing and us another Money grabbing - wouldn't give itemised bills and we paid a large fee... Read Full Review
Comments (0)Very unprofessional and incompetent
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Anon said about John German
Services : Letting( As a Tenant )Date: 8th Jun 2014
Very unprofessional and incompetent
Did not pass on important information - no apologies given for this, I had to ring them constantly (when they answered the phone)
Full of lies - told the landlord one thing and us another
Money grabbing - wouldn't give itemised bills and we paid a large fee for referencing but later found out that they hadn't even contacted the referees!
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Lived in the property for 2 ...
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1 Star Review
By : 'Sheila'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ST14
6 Jan 2014
People found this helpful0
Lived in the property for 2 years plus. It was cold, damp and needed a lot of work to bring it up to the rental of £995 per month. On leaving the rep from Germans Emma criticised everything. She even said I had peed on the radiator. "xxx". She was rude and incompetent to say the least.... Read Full Review
What agent could do to change your mind?
She was very rude and objectionable.
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Sheila Fuller said about John German
Services : Letting( As a Tenant )Date: 6th Jan 2014
Lived in the property for 2 years plus. It was cold, damp and needed a lot of work to bring it up to the rental of £995 per month. On leaving the rep from Germans Emma criticised everything. She even said I had peed on the radiator. "xxx". She was rude and incompetent to say the least. The landlord even suggested I had broken the front door. I don't think so the door swelled when it was wet and you couldn't get in or out. I replaced the handle 5 times. All in all a nightmare. Lost my deposit but didn't care just wanted to get out.
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By : Emma Watkinson
1 Aug 2014Ms Fuller was disgruntled because we found that she had been smoking in a non smoking property and this was noted on the check out report. The landlord had to have the carpets cleaned and...
Arranged a viewing of a ...
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2 Star Review
By : 'Jamesw'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : ST14
3 Oct 2013
People found this helpful0
Arranged a viewing of a property in Uttoxeter through John German earlier this year. Travelled up from London on the day to be told by the homeowner on arrival that the house had been sold two days earlier. Spoke to John German and they said they had forgotten to call and tell me. The lady I... Read Full Review
What agent could do to change your mind?
Better organised and respond to sales enquiries.
Comments (0)Arranged a viewing of a property in Uttoxeter through John German earlier this year. Travelled up from London on the day to be told by the homeowner on arrival that the house had been sold two days earlier. Spoke to John German and they said they had forgotten to call and tell me. The lady I spoke to gave a half-hearted apology but just blamed someone else. Very poor organisation, wasted my time and money.
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Jamesw said about John German
Services : Sales( Prospective Vendor/Buyer )Date: 3rd Oct 2013
Arranged a viewing of a property in Uttoxeter through John German earlier this year. Travelled up from London on the day to be told by the homeowner on arrival that the house had been sold two days earlier. Spoke to John German and they said they had forgotten to call and tell me. The lady I spoke to gave a half-hearted apology but just blamed someone else. Very poor organisation, wasted my time and money.
Also around the same time I logged an online enquiry for a property through their Ashbourne office and they never bothered to respond or contact me. Again very poor and would advise against using this agent
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I was very impressed with the ...
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5 Star Review
By : 'verypleased'
Services : Letting( As a Owner )
Would you recommend ? : Yes
8 Feb 2012
People found this helpful0
I was very impressed with the staff at John German - they let my property quickly and the staff were very friendly, helpful and efficient! Would use them again and... Read Full Review
Comments (0)I was very impressed with the staff at John German - they let my property quickly and the staff were very friendly, helpful and efficient!
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verypleased said about John German
Services : Letting( As a Owner )Date: 8th Feb 2012
I was very impressed with the staff at John German - they let my property quickly and the staff were very friendly, helpful and efficient!
Would use them again and recommend!
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