Services : Letting( As a Tenant )Date: 16th Nov 2023
Full professional agency!!!! Full happy and thank you Becky for your help and support with our new house!!! :)
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Booked Burton on trent Branch ...
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1 Star Review
By : 'Mandy' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : DE15
28 Apr 2023
People found this helpful0
Booked Burton on trent Branch for valuation of one of my houses
He had not got a clue ! Just total waste of time
Would never use them again!
Extremely... Read Full Review
Booked Burton on trent Branch for valuation of one of my houses He had not got a clue ! Just total waste of time Would never use them again! Extremely unprofessional!
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Lisa Morris at the Burton ...
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5 Star Review
By : 'Paul' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : DE13
17 Feb 2021
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Lisa Morris at the Burton Upon Trent Branch...what a star only recently had the pleasure of meeting her whilst negotiating on a property advertised by John German. Very professional, polite , helpful and nothing was too much for Lisa to do. Highly recommended and well done.... Read Full Review
Lisa Morris at the Burton Upon Trent Branch...what a star only recently had the pleasure of meeting her whilst negotiating on a property advertised by John German. Very professional, polite , helpful and nothing was too much for Lisa to do. Highly recommended and well done. Paul.
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John German work only in the ...
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1 Star Review
By : 'Pantherfan' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : DE12
12 Mar 2014
People found this helpful1
John German work only in the the interests of the landlord and not the tenant. We had to go for over a week with no heating or hot water when the boiler broke. We were told that it was not urgent and the delay was because they couldn't get hold of the landlord. Then the landlord allegedly wanted... Read Full Review
Services : Letting( As a Tenant )Date: 12th Mar 2014
John German work only in the the interests of the landlord and not the tenant. We had to go for over a week with no heating or hot water when the boiler broke. We were told that it was not urgent and the delay was because they couldn't get hold of the landlord. Then the landlord allegedly wanted to get their own people on to it. We had given notice on the property to buy our own home which I think added it their reluctance to fix it. Eventually a repair man came and told us that the whole system should be condemned. He fixed it but said it would not last the week. When we went on holiday they called in the middle of the night due to time difference. I told them and asked them not to contact us until we got home. They ignored this and called four times waking us up each time. We vacated the property shortly after and the boiler broke again the day before we left. I feel so sorry for the new tenants. John German tried so hard to try and withhold our deposit but we held our own and threatened them with legal action. We had the place professionally cleaned and it was immaculate when we left. Yet when we moved in the place was filthy and we has to have it cleaned then also. They admitted in the inventory it was dirty but handed it over regardless and left us to clean it. They give less than 24 hours notice of visits and as they do not have keys we had to take time off work to let them in. We wrote a letter of complaint. This was acknowledged with a promise to look into all the issues by the end of the following week. No reply was ever received. Customer service is appalling and we are so glad that we were fortunate to be in a position to buy our own home where we don't have to answer to such unscrupulous letting agencies. Tip- please take plenty photos of the property when you move in because they will try and pin stuff on you to withhold your deposit when you leave.
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They don't mind telling you ...
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1 Star Review
By : 'anom' Services : Letting( As a Tenant ) Would you recommend ? : No
20 Jan 2012
People found this helpful1
They don't mind telling you complete lies - In the proces of renting a property there were things that i had arranged with the land lord to add to the lease and they told me that the land lord had specifically asked them not to put it on the tenancy agreement, having spoken to the land lord i find... Read Full Review
Services : Letting( As a Tenant )Date: 20th Jan 2012
They don't mind telling you complete lies - In the proces of renting a property there were things that i had arranged with the land lord to add to the lease and they told me that the land lord had specifically asked them not to put it on the tenancy agreement, having spoken to the land lord i find this to be completely untruthful and they refused to add extra terms to the lease even after his instruction meaning we had to draw up a seperate agreement privately between the landlord and ourselves because it appears that John Germans could simply not be bothered. They have terrible customer service and don't get back to you when they say they will.
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Awards won by John German, Burton Upon Trent DE14 3QW