From start to what we intend to be a finish nothing short of very disappointing, in the wrong mood, utterly disgraceful! Customer service and customer experience are concepts yet to be embraced by John German, annoying that they are appointed to sell houses as means we had no choice but to contact them. Pre lockdown their urgency and follow up was non existent and we had to continually chase and repeat the requests each time. Post lockdown, wow, new standard of 'shocking'. Can never get through, leave repeated messages over days to secure viewings but no feedback. When we finally did get to view a property and we showed interest a little more 'attentive' but not well executed. A property on the market since Nov 19, price hasn't been adjusted. Made an offer the day after our first viewing. We were informed no interest since Feb 2020 no viewings. Made an offer, was rejected. No issue with that. Made an offer the next day - wasn't asked to be a final offer, wasn't positioned as a final offer. Immediately informed a new offer from another buyer had been received 'out of the blue'. Informed at 5pm vendor is considering the offers. After chasing, at 10.30am following day informed the other offer is accepted, not higher offer but cash buyer. Wow?! Where did this person come from, i believe they were informed of our offer value - no option to revise offers, or even any discussion??!! We have a mortgage arranged, sold our house, and have a move date in 11 weeks after our baby is born. Hope I never have to engage with this company EVER AGAIN! By the way, shocking reputation in the area, reputation for over valuing properties to get vendors on board then force them to accept poorly managed offers. No transparency, no customer orientation, mechanical without any human empathy or consideration. To the 'friend' of the Estate Agent who received the tip off we do genuinely hope you enjoy living in the home.