Agent in no way fulfilled their obligations to us. We paid an extortionate admin charge to them (a total of £240 per person!) and did not even bother to answer our emails. The property was not in the excellent condition we\'d been promised with the cooker not working when we moved in! They do not care about their customers at as, as we know of many other students who\'ve had similar poor treatment. Seems the place is a cash cow for the owner who makes a mint from their monopoly on North Oxford homes.
What agent could do to change your mind?
Fulfil the minimal role we paid them for!