“First off I'd like to point out that the majo......”
2 Star Review
Jun 30,2020
By:
'Ben'
Jun 30,2020
Branch: Oxford, 47 Walton Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX4
Branch: Oxford, 47 Walton Street
Lettings (as a Tenant)
Postcode: OX4
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First off I'd like to point out that the majority of this review will be directed at the rent guru who work in partnership with NOPS who I found to be worse than NOPS themselves, hence only 2 stars. What limited communication I did have with NOPS was fairly helpful albeit much delayed.
The rent guru who work alongside NOPS to find tenants for these rooms used high pressure sales and I believe inflated interest in their own properties to drive sales and bombarded me with emails to sign a contract once I had paid the holding deposit. The house itself was in a poor state of repair (bedroom window didn't open, shower head was broken), had few basic amenities (no toaster or microwave) and was by no means fit for 4 other people to use as the house was very small! It quickly became clear that they do not inspect or even visit these properties themselves.
The worst feature of this was the fact the rent guru and NOPS who work together to manage and maintain these properties do not communicate with each other at all, take a long time to respond to queries and requests and when they do they often place responsibility with the other party. This makes it nearly impossible to resolve issues or get straight answers. They also took money out of my deposit return without notifying me what it was for or allowing any time for dispute of the costs.
I would avoid if possible.
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