Leeds, LS7
4.9/5, 335 reviews
100% recommended
97% sales valuation accuracy
96% sales fee satisfaction
97% lettings valuation accuracy
97% lettings fee satisfaction
Northwood - Visit Our Website

“Northwood were really good, they fixed issues......”

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Sep 04,2019
Minithumbup
By: 'Sam Lee'
Sep 04,2019
0 people found
this helpful
Northwood were really good, they fixed issues quickly and were very helpful. I particularly liked their online maintenance reporting system which meant that we could report anything 24/7 and not have to wait for Monday morning.
The contractors they sent round were always professional and careful around our cat who can't be let out as he has a poor immune system.
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Opening Hours
Address

Northwood
64 Harrogate Road
Leeds
West Yorkshire
LS7 4LA
01132392791

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 96% £53,000 £1,800,000
Lettings 97% 97% £422 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 0 107 1 98 0 31 0 24 0
Areas covered
  • Chapel Allerton
  • Roundhay
  • Moortown
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS
Latest Properties
Images & Videos

“During my tenancy Northwood have by far been ......”

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Sep 13,2019
Minithumbup
Hannah
By: 'Mosab'
Sep 13,2019
2 people found
this helpful
During my tenancy Northwood have by far been the most efficient, friendly and productive letting agents to date. The service from start to finish has been unmatched. To all prospective tenants, be comforted that you're in good hands! A special thanks to Hannah who always ...
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“I have used Northwood, Leeds both to let out ......”

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Sep 09,2019
Minithumbup
Adam
Abi
By: 'Helen Fletcher'
Sep 09,2019
1 people found
this helpful
I have used Northwood, Leeds both to let out and manage my property and then sell the property. Throughout the 5yrs I've been with them I have found them professional, courteous and above all else easy to work with. They have kept me well informed ...
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“Northwood were really good, they fixed issues......”

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Sep 04,2019
Minithumbup
By: 'Sam Lee'
Sep 04,2019
0 people found
this helpful
Northwood were really good, they fixed issues quickly and were very helpful. I particularly liked their online maintenance reporting system which meant that we could report anything 24/7 and not have to wait for Monday morning. The contractors they sent round were always professional and careful ...
read full review
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“Northwood are very fast at responding, very h......”

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Aug 29,2019
Minithumbup
Adam
Abi
By: 'Sarah Lawson'
Aug 29,2019
1 people found
this helpful
Northwood are very fast at responding, very helpful and friendly. We have had no problems. I would recommend them and would use them again....
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“A good letting agents. Easy to communicate wi......”

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Aug 13,2019
Minithumbup
Adam
Hannah
By: 'Luke Warwick'
Aug 13,2019
2 people found
this helpful
A good letting agents. Easy to communicate with, fixed problems in the property quickly and smoothly and were overall fair....
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“As both a purchaser / vendor I've dealt with ......”

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Jul 01,2019
Minithumbup
Abi
By: 'Dom Husband'
Jul 01,2019
0 people found
this helpful
As both a purchaser / vendor I've dealt with some questionable estate agents in the past who've left me feeling very underwhelmed with the service I've been given but Abi / Northwood were great from the off. Both property viewings were great, Abi was very knowledgeable about ...
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“Recently sold my house with Northwood. Matthe......”

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Jun 24,2019
Minithumbup
Matthew
Abi
By: 'Saima'
Jun 24,2019
0 people found
this helpful
Recently sold my house with Northwood. Matthew was super helpful throughout and Abi was amazing with handling the actual sale....
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“Flat Purchase...”

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May 19,2019
Minithumbup
Adam
By: 'SJM'
May 19,2019
1 people found
this helpful
Adam was professional through out the long purchase of our flat. He was always available to chat and was able to help when things went on longer than expected....
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Comment on agent fees
Fine for purchasing :)
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“Letting property...”

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Apr 21,2019
Minithumbup
By: 'L'
Apr 21,2019
2 people found
this helpful
Excellent service. Never had a single issue or problem. Confident they were looking after my property and keeping me informed...
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Comment on agent fees
Fees in line with the market and service provided.
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“Excellent...”

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Mar 31,2019
Minithumbup
Abi
By: 'RickG'
Mar 31,2019
0 people found
this helpful
Northwood have provided an excellent service for me over the years. Adam managed the guaranteed rent scheme and ensured my property was well looked after. Abi managed the sale through to completion and really pushed to ensure everything was done in a timely manner. Thanks ...
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“Friendly and helpful estate agents...”

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Mar 14,2019
Minithumbup
Abi
By: 'R Shaw'
Mar 14,2019
0 people found
this helpful
Great experience with Northwood who were extremely helpful throughout the process. Would definitely use in the future and recommend to friends and family....
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“Meeting both Tyler Thompson and Peter Allison during the process of renting a Northwood property...”

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Mar 06,2019
Minithumbup
Peter
Tyler Thompson
By: 'The Lodge’s'
Mar 06,2019
1 people found
this helpful
When Peter met my wife and myself to view a property, he introduced himself to us. He was friendly and very knowledgeable about the property and conducted himself in a very professional manner. Furthermore after meeting Tyler and a few more members of the team ...
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Comment on agent fees
Very good
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“Incredible service...”

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Feb 22,2019
Minithumbup
Abi
By: 'Rhi'
Feb 22,2019
0 people found
this helpful
Abi & everyone in the Chapel Allerton branch have gone above & beyond expectations & been amazingly helpful in both managing the rental of my property & in successful sale. They have always been friendly, professional & efficient....
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“Solid support throughout...”

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Feb 20,2019
Minithumbup
Matthew
By: 'Sandra Anthony'
Feb 20,2019
0 people found
this helpful
Right from the get-go, from putting my house on the market through to completion yesterday, Matthew and Abi were very proactive and extremely supportive through all the ups and downs. They made everything really easy and were very good about keeping me in the loop, ...
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Comment on agent fees
Good
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“5 Star Service...”

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Feb 18,2019
Minithumbup
Hannah
By: 'Laura'
Feb 18,2019
4 people found
this helpful
Hannah is incredibly efficient and thorough in all elements of her role. I have great peace of mind with Hannah and team managing my property whilst I am abroad and it is a pleasure to work with her. Hannah is always professional, friendly and ensures ...
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“Quick, efficient service...”

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Feb 12,2019
Minithumbup
Tyler Thompson
By: 'Joe Tosney'
Feb 12,2019
1 people found
this helpful
During our tenancy with Northwood, we received fantastic levels of customer service. We had a couple of issues during our time that we're dealt with quickly. When it came to handing in our notice, the process was made easy by the quick responses-specifically from Tyler. ...
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Comment on agent fees
Fees are good compared to industry standard.
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“Great Service...”

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Jan 31,2019
Minithumbup
Hannah
By: 'Stella Cross'
Jan 31,2019
3 people found
this helpful
Hannah has been helping me with the management of my property including organising some recent maintenance that was required. She managed all the work from start to end very efficiently. She is always very helpful and goes out of her way to make things run ...
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“The best agency I've used...”

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Jan 29,2019
Minithumbup
Tyler Thompson
Andy
By: 'imogen-mary'
Jan 29,2019
1 people found
this helpful
After being with numerous agencies around Leeds over the last 8 years, I feel I can quite comfortably say that this Northwood branch are the best I've ever experienced. From start to finish they've been consistently polite, helpful, friendly and quick at responding and reacting. I ...
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Comment on agent fees
At the time, the agencies fees felt steep and considering you pay a months rent, fees and a deposit all at once it can be very overwhelming financially. Especially when you’re a single person. But in retrospect I feel I got value for money as other agencies would take a fee and as it’s upfront would then provide crap a service. But Northwood continued to work hard throughout the tenancy.
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“Confident professional...”

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Jan 26,2019
Minithumbup
Matthew
By: 'RalphNT'
Jan 26,2019
1 people found
this helpful
I had three agents look at my house before selecting Northwood. This was largely due to Matthew's absolute confidence in Northwood's abilities to realise the best possible price in the shortest possible time. This he did, realising a sale price of over £10,000 more than his ...
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Comment on agent fees
Northwood charged nearly half as much commission as the other agents I approached.
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“In Good Hands...”

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Jan 18,2019
Minithumbup
Tyler Thompson
Hannah
By: 'Andrew Brook'
Jan 18,2019
3 people found
this helpful
I have been renting a property from Northwood for over 2 years and have had many dealings with Tyler and Hannah and they have both have excellent customer service and inter-personal skills, One of the reasons I have remained at this Northwood property is because I ...
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Comment on agent fees
very competitive but for the quality of service provided it would never even cross my mind to even worry about the fees
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“Fantastic service...”

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Dec 21,2018
Minithumbup
Tyler Thompson
Hannah
By: 'Girls from Teale Court'
Dec 21,2018
4 people found
this helpful
Our experience with Northwood was nothing short of perfect. They handled all queries with professionalism and care, with nothing ever being too much trouble. We felt reassured and confident in them and was a world above our experience with other estate agents. Can only say ...
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Comment on agent fees
Great value for money
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“Excellent Customer Care...”

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Dec 17,2018
Minithumbup
Adam
Abi
By: 'Jo'
Dec 17,2018
0 people found
this helpful
Both Adam & Abi provided constant support with my recent move and made this stressful time a lot easier. They were always available from start to finish as were other members of the team. I cannot fault the help they have given me....
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Comment on agent fees
Good
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“Great support through a long house sale......”

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Dec 03,2018
Minithumbup
Richard
By: 'Karen'
Dec 03,2018
2 people found
this helpful
When I decided to sell my property I found Northwood were accurate and up to date with market knowledge and flexible in working with my preferred approach. My property following a survey unfortunately had issues where Japanese knotweed was detected. Richard was very helpful and ...
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Comment on agent fees
Fair
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“Excellent Customer Care...”

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Nov 22,2018
Minithumbup
Richard
Abi
By: 'Glenn'
Nov 22,2018
2 people found
this helpful
I sold my house in Chapel Allerton and Northwood were excellent, really can't thank them enough!! Richard and Abi were my main contacts but everyone that i dealt with were superb. I was kept informed what was happening from start to finish and they also ...
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“Friendly and professional...”

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Nov 15,2018
Minithumbup
Tyler Thompson
Adam
By: 'Elle Vipond'
Nov 15,2018
1 people found
this helpful
I'm really pleased with the service provided so far from Northwood Estate Agents. They manage my property under the 12 month guaranteed rent scheme. Always very quick to respond to queries in a friendly and professional manner. Thank you!...
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Staff picture Andy
(80)
Staff picture Adam
(70)
Staff picture Tyler Thompson
(54)
Staff picture Abi
(31)
Staff picture Richard
(20)
Staff picture Hannah
(10)
Staff picture Peter
(15)
Staff picture Matthew
(4)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

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Northwood

Branch - Leeds, LS7