“Consistently awful service - avoid Oakmans at all costs...”
1 Star Review
Aug 30,2019
By:
'Jemima'
Aug 30,2019
Branch: Birmingham, 11 Oak Tree Lane
Services: Lettings (as a Tenant)
Rent PCM: £370
Would you recommend?: No
Postcode: B29
Branch: Birmingham, 11 Oak Tree Lane
Lettings (as a Tenant)
Rent PCM: £370
Postcode: B29
11
people found
this helpful
At the beginning of our tenancy our house was not only in an incredibly dirty state (see pictures), taking us a full day's work to clean properly, but in addition to this there were multiple safety hazards. These included the fire door between the kitchen and living room not being able to close properly, the smoke alarm in the living dangerously hanging off the ceiling, and the banister rail on the stairs being loose. We complained about these issues and after much effort and haranguing, people were sent to fix them. However, we also complained about other issues to do with the general dirty state of the house such as bloodstained curtains in the top back bedroom and filthy shower doors, yet these complaints were never addressed, resolved, or even acknowledged by Oakmans. It is appalling that they even let out the house in this condition.
Now, at the end of our tenancy, Oakmans have had the audacity to try to charge us for cleaning costs, providing sketchy ‘evidence’ and blatantly ignoring our tenancy agreement which states A, that the house should be left in the same state as we found it, and B, that should they be necessary, cleaning costs are to be £25/hour. This company is beyond a joke.
Contacting them is just about impossible. All emails are ignored, and if you ring, you are always told that whoever you need to speak to is “away from their desk”. We have been trying to contact Charlotte for weeks but she is never available.
All in all, just avoid Oakmans. In our final year of uni they have caused us a great deal of stress and worry and now, months after leaving, we still haven’t had our deposit back. Worst estate agents I have ever dealt with.
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