100% lettings valuation accuracy
84% lettings fee satisfaction
Aug 28,2019
Aug 28,2019
7
people found
this helpful
this helpful
During our time with Goodearl we were beset with every health and safety, security and habitability issue possible and at no point were the Landlords or Agents in the least interested in the property or the issues we had.
Between extensive damp, black mould, leaking roof, ceilings and rotten casement windows, faulty electrics, intermittent heating and hot water our health began to deteriorate. It was only after a year of having unreliable hot water and when mice started appearing in the property (the neighbouring property was empty for over a year and was bought by a family who owned cats, the mice appeared at this point) that we decided enough was enough. This had coincided with an injury to my daughter's face caused by the hot water cutting out while my wife was giving her a shower, she tried to jump out the bath and slipped, hitting her face on the side.
The heating had been intermittent for well over a year and the agents had done nothing about it, finally it cut out entirely in the middle of winter. The house had no insulation at all and was impossible to heat or keep free from damp. Finally we demanded that the heating be fixed. We could not wash properly, it was the middle of winter and my daughter was getting up in a freezing house, having a cold wash and going out in the ice and frost to walk to nursery. Her teachers were concerned as she was telling them her house was "broken and cold". If any contractors were sent out we were asked to pay them upfront and be reimbursed however we never received any money back.
Finally we complained in writing stating the house was becoming uninhabitable due to neglect and our health was at risk. We were asked yet again to pay for repairs but were owed over £1,500 by this point and had never seen a penny back. We refused to pay any more money although we had never been late with the rent and at no stage threatened not to pay.
A few days later we received an eviction notice. At no point was this explained or discussed. We received a brick wall response when attempting to discuss the issue or request time to move.
We received 100% of our deposit back (despite them attempting to claim 99% of it) but Deposit Protection Scotland were unable to do anything about the money we were owed.
Goodearl are nothing short of a * organisation. They happily allow people to live in slum conditions and extort money from them illegally.
I would advise anybody considering doing business with them on any level to avoid doing so. We are glad to be free of them but every single member of their staff should be utterly ashamed of themselves and the business the conduct.
Between extensive damp, black mould, leaking roof, ceilings and rotten casement windows, faulty electrics, intermittent heating and hot water our health began to deteriorate. It was only after a year of having unreliable hot water and when mice started appearing in the property (the neighbouring property was empty for over a year and was bought by a family who owned cats, the mice appeared at this point) that we decided enough was enough. This had coincided with an injury to my daughter's face caused by the hot water cutting out while my wife was giving her a shower, she tried to jump out the bath and slipped, hitting her face on the side.
The heating had been intermittent for well over a year and the agents had done nothing about it, finally it cut out entirely in the middle of winter. The house had no insulation at all and was impossible to heat or keep free from damp. Finally we demanded that the heating be fixed. We could not wash properly, it was the middle of winter and my daughter was getting up in a freezing house, having a cold wash and going out in the ice and frost to walk to nursery. Her teachers were concerned as she was telling them her house was "broken and cold". If any contractors were sent out we were asked to pay them upfront and be reimbursed however we never received any money back.
Finally we complained in writing stating the house was becoming uninhabitable due to neglect and our health was at risk. We were asked yet again to pay for repairs but were owed over £1,500 by this point and had never seen a penny back. We refused to pay any more money although we had never been late with the rent and at no stage threatened not to pay.
A few days later we received an eviction notice. At no point was this explained or discussed. We received a brick wall response when attempting to discuss the issue or request time to move.
We received 100% of our deposit back (despite them attempting to claim 99% of it) but Deposit Protection Scotland were unable to do anything about the money we were owed.
Goodearl are nothing short of a * organisation. They happily allow people to live in slum conditions and extort money from them illegally.
I would advise anybody considering doing business with them on any level to avoid doing so. We are glad to be free of them but every single member of their staff should be utterly ashamed of themselves and the business the conduct.
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Aug 28, 2019
Not sure who this is as we have never had a tenant called Sandy Williams. I'm assuming this person has got the wrong letting agents.
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Opening Hours
Address
Goodearl Property
147 Bath Street
City Centre,Glasgow
City of Glasgow
G2 4SN
0141 248 6768
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 84% | £500 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 2 | 21 | 9 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
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- Sales
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- Block Management
- Surveys
- Conveyancing
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Jul 05,2024
Jul 05,2024
0
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We have rented our flat through Goodearl for around 15 years and have had zero negative experiences. Whenever we have had to contact them we get a prompt response and all of the tradespeople they use for maintenance or routine safetey checks are very professional. We ...
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Jul 03,2024
Jul 03,2024
0
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I have had a great experience with Goodearl Property. The move-in process was seamless, and Andrew always responds promptly to emails and offers immediate solutions to any issues....
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Feb 21,2024
Feb 21,2024
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Very responsive, simple application process and overall good to deal with....
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Feb 16,2023
Feb 16,2023
0
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Andy Pace general manager along with the team are all very professional and have been looking after my property for going on 10yrs now I would highly recommend any landlord to use Goodearl Property....
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Nov 09,2022
Nov 09,2022
0
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Great company. Andy Pace works extremely hard to make sure the move in process goes with out a hitch. I cant thank them enough for helping me find a property....
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Nov 08,2022
Nov 08,2022
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Super helpful agency to work with, very easy to get a hold of with lovely helpful staff that will answer any questions you have and help you out wherever they can....
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Nov 02,2022
Nov 02,2022
0
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Goodearl property have been great, Andy and Andrew are very helpful and have made finding and moving into a new property a streamlined process. I would highly recommend this company....
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Nov 09, 2022
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Thanks you for your nice review. Much appreciated. ...
Nov 01,2022
Nov 01,2022
0
people found
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this helpful
I strongly believe that Goodearl property is the best agency that I had to cooperate in UK.
People who were working in Goodearl are doing very hard working and always willing to help.
On the top of that I would like to highlight for Andy ...
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Nov 02, 2022
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Thanks Panos your kind words about our business mean a lot to us. If you ever looking for a flat in Glasgow in the future please let us know. ...
Aug 28,2019
Aug 28,2019
7
people found
this helpful
this helpful
During our time with Goodearl we were beset with every health and safety, security and habitability issue possible and at no point were the Landlords or Agents in the least interested in the property or the issues we had.
Between extensive damp, black mould, leaking ...
read full review
read full review
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Aug 28, 2019
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(2)
Typical of the lies which Goodearl and indeed* deal in. I dealt extensively with**, they were all typical to a fault. Dishonest, untrustworthy, unprofessional liars.
The petty nature of these individuals knows no bounds. They even (as an act of revenge for this review presumably) used my details to sign me up for sales calls but were too stupid to hide their IP address! Further action will be taken for this illegal use of my details. ...
May 15,2019
May 15,2019
0
people found
this helpful
this helpful
Andrew and Andy have been excellent to deal with and I can recommend this company as they have a wide variety of properties under management....
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Mar 22,2019
Mar 22,2019
0
people found
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this helpful
Andy has always been helpful and professional when i have contacted him.very happy with the overall service i have received...
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Mar 07,2019
Mar 07,2019
0
people found
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this helpful
Goodearl was a fantastic company to deal with. Andy Pace couldn't be more helpful. I would highly recommend this company....
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Mar 07, 2019
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Thanks Stuart your comments are most welcome. Proves all our hard work pays off. ...
Mar 05,2019
Mar 05,2019
0
people found
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Very good service from Goodearl property, property always seems to be to a high standard, move in went smoothly and Andrew is always responsive to emails...
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Mar 06, 2019
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Thank you very much for your lovely feedback. ...
Mar 04,2019
Mar 04,2019
1
people found
this helpful
this helpful
Andrew was quick to get all of my issues sorted and was very professional and an overall genuine good guy!...
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Mar 05, 2019
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Dear Cassie, Thank you very much for your kind comments about the service we provide here at Goodearl. Your feedback is greatly appreciated. ...
Feb 14,2018
Feb 14,2018
3
people found
this helpful
this helpful
Andrew Pace was quick to respond to our correspondence and queries. He also dealt with any problems in the flat quickly and efficiently. Goodearl have been the best letting agents I have dealt with....
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Feb 09,2018
Feb 09,2018
5
people found
this helpful
this helpful
Andrew Pace has been organised and helpful during the transaction and tenacy. The flat was sound, clean and suitable for our requirements....
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Feb 07,2018
Feb 07,2018
5
people found
this helpful
this helpful
Andrew Pace was a very diligent and helpful property manager. He dealt with all of our queries very well and we felt he had our best interests at heart.
The only reason I didn't award Goodearl 5 stars was because there were a few times when ...
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May 30,2017
May 30,2017
5
people found
this helpful
this helpful
Great service, fast and efficient and always available to sort out any problems. Always very friendly service, would recommend to anyone....
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Comment on agent fees
Good
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May 30,2017
May 30,2017
5
people found
this helpful
this helpful
Very good agents, very helpful, efficient and courteous and dealt with all enquiries efficiently. I would recommend them to people....
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Comment on agent fees
This agency was really good
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Feb 03,2017
Feb 03,2017
5
people found
this helpful
this helpful
I have had great responses from the company whenever there has been a problem.Andrew within the company is very helpful and is very good in his job as he sympathsis with the tenant and tries to resolve the problem....
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Comment on agent fees
Good
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Jan 27,2017
Jan 27,2017
7
people found
this helpful
this helpful
DO NOT USE THIS COMPANY!!!!
Firstly, they did not turn up to viewings. When I finally managed to track them down and rearrange we could not get in because they didn't have the correct keys. This is when I should have walked away.
The flat ...
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Oct 04,2016
Oct 04,2016
4
people found
this helpful
this helpful
Overall I was really satisfied with the speed and the professionalism that my requirements were met by Goodearl and I would highly recommend them to anyone interested to rent a flat in Glasgow. I really enjoyed the fact that the team is friendly and polite ...
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Mar 07,2016
Mar 07,2016
9
people found
this helpful
this helpful
If it was possible to leave less than a 1 star rating, I would. This is honestly the most incompetent company I have ever dealt with in my life. The staff don't have a clue what they-re doing and could not be ruder. I question how ...
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Nov 27,2015
Nov 27,2015
7
people found
this helpful
this helpful
I wish I'd done a bit of research on this agent before getting involved.
The property needed a lot of repairs when I viewed it, I was in a hurry to move so I accepted their promise to have all the areas fixed after I ...
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Nov 19,2015
Nov 19,2015
5
people found
this helpful
this helpful
Goodearl Property is an excellent agency. Can't fault any of the service provided. Friendly and efficient team that I would recommend to all....
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Jan 26, 2017
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(1)
Thank you very much Natalie for your honest and genuine appraisal of our service. ...
Nov 19,2015
Nov 19,2015
4
people found
this helpful
this helpful
I have been a tenant of Goodearl Property for just over 12 years and have always found them to be very responsive to the problems which I have had in terms of repairs and dealing with other tenants in the building. They are easily contactable and ...
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Comment on agent fees
N/A
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Nov 19,2015
Nov 19,2015
3
people found
this helpful
this helpful
I have been with Goodearl property for approximately 7 years now and have always found them to be helpful, friendly and professional. I would recommend Goodearl (and have done so on many an occasion) to any one interested in letting their property...
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Nov 17,2015
Nov 17,2015
4
people found
this helpful
this helpful
I cannot rate the Goodearl team enough. Andrew is a superstar, nothing was ever too difficult. My flat was kept in excellent condition with regular checks of the flat and inventory. The tenants were always well vetted and treated the flat with care. I would ...
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Nov 10,2015
Nov 10,2015
3
people found
this helpful
this helpful
I have used Goodearl for the past year and the service has been excellent. We had to get our 1st property let out at short notice and Andrew guided us through the necessary requirements for this including a short notice installation of smoke sensors which ...
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Nov 09,2015
Nov 09,2015
4
people found
this helpful
this helpful
I'd recommend letting with Goodearl. -- They made my move from overseas to Glasgow a pleasing experience -- They were always highly professional, friendly, and swift to respond to any questions I had. They were also very flexible in accommodating my needs in terms of ...
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Last updated at 9:19 AM 03/11/2022 by Andy Pace
Best Letting Agent in G2 
The petty nature of these individuals knows no bounds. They even (as an act of revenge for this review presumably) used my details to sign me up for sales calls but were too stupid to hide their IP address! Further action will be taken for this illegal use of my details.