“I wish I'd done a bit of research on this ......”
1 Star Review
Nov 27,2015
By:
'NOTaFAKEreviewer'
Nov 27,2015
Branch: Glasgow, 147 Bath Street
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: G11
Branch: Glasgow, 147 Bath Street
Lettings (as a Tenant)
Rent PCM: £800
Postcode: G11
7
people found
this helpful
I wish I'd done a bit of research on this agent before getting involved.
The property needed a lot of repairs when I viewed it, I was in a hurry to move so I accepted their promise to have all the areas fixed after I moved in. I was in the apartment months and they never followed through. I chased them up and they eventually stopped answering my phone calls. I popped into the office and was met with rudeness, contempt and aggression (pretty standard from their office as it goes) and told that I took the flat "as seen", which was a lie. A row followed and one particularly awful staff member, sat at her desk, said would be ignoring me now, which she did. I found the whole experience upsetting. I'd asked for a spare key and they were very rude about it and refused saying only one set per person on the lease. I had to argue as I needed it for a pet sitter while I was away and they reluctantly caved.
A new job forced me to move on after 3 months and they agreed they'd find a new tenant and refund me the pro rata rent. One good thing. I found out that they had carried out viewings while I was out and without my knowledge, something they're not supposed to do. I moved away and they didn't actually tell me when someone had taken over the lease. I found out purely by accident some weeks later and requested my rent refund.
They tried to get me to agree to a £120 deduction for "cleaning" (the flat was filthy when I moved In and they agreed numerous times, and it's in the contract, that I should be expected to leave it as found), When I refused, they upped it to £240 with the deposit protection scheme, which is still ongoing. Someone from the agency came round on the day I moved out and he cracked a joke about how clean it was but had refused to do a check out saying it would be "fine". Now they're claiming £240 of my deposit to clean a small 1/2 bedroom flat that was spotless?!
I would never rent from this company nor recommend them to anyone I know. They are rude, unprofessional, dishonest and couldn't care less about the tenants or the properties they're meant to be looking after.
Horrible company.
7
people found
this helpful
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