Henleaze, Bristol, BS9
4.9/5, 800 reviews
95% recommended
95% lettings valuation accuracy
98% lettings fee satisfaction
Letting Agent Bristol The Letting Game

“Excellent service from Maya and the team in f......”

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Aug 23,2019
Minithumbup
By: 'Jit'
Aug 23,2019
0 people found
this helpful
Excellent service from Maya and the team in finding suitable tenants and letting out a couple of properties (1-off student let and 1-off professional let).
Process was very well structured and straight forward from initial engagement to having the tenants move in. Kept up to date on progress and next steps on a regular basis. Very speedy responses to queries.
Overall highly recommended.
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Opening Hours
Address

The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 95% 98% £400 £5,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
304 7 428 30 2 1 2 0 22 4
Areas covered
  • BS1
  • Redland, Henleaze, Clifton
  • BS2
  • BS13, BS15
  • BS11
  • BS3, BS4
  • BS34
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA RICS SAGEagent My deposits scheme
Latest Properties

No Properties

Images & Videos

“Very nice...”

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Dec 12,2024
Minithumbup
Amy
Abbie
By: 'Tenant'
Dec 12,2024
0 people found
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Very nice thank you, efficient and responsive. Thank you lot...
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“Great company and great agents...”

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Dec 11,2024
Minithumbup
Amy
By: 'Cynthia'
Dec 11,2024
0 people found
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Ammy was very helpful. Super friendly. She was quick to respond any time really. We are glad she is the one who assisted us....
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“its was really nice to see this property,i re......”

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Dec 11,2024
Minithumbup
Amy
By: 'Wagish'
Dec 11,2024
0 people found
this helpful
its was really nice to see this property,i really love it and it was really amazing to meet amy ,she is really nice and polite person ....
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“Little hassle, quick and easy viewing. Had an......”

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Dec 11,2024
Minithumbup
By: 'H'
Dec 11,2024
0 people found
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Little hassle, quick and easy viewing. Had an informative conversation and Amy was quick to answer any questions over text or email....
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“Super friendly team and seems like a very leg......”

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Dec 09,2024
Minithumbup
Amy
Hope
By: 'Stephanie'
Dec 09,2024
0 people found
this helpful
Super friendly team and seems like a very legit, thoughtful onboarding process! Amy was very friendly and nice to be around when viewing the house - sometimes it can be intimidating but she was lovely and helpful. It also felt like she was also really ...
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“Taylor was professional, personable and no qu......”

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Nov 25,2024
Minithumbup
Taylor
By: 'T.'
Nov 25,2024
0 people found
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Taylor was professional, personable and no question was too small or silly. She was prompt on responses and also extremely knowledgable. Can’t recommend enough! It was a quick and easy process and I felt I was kept in the loop every step....
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“Really excellent to work with, super fast to ......”

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Nov 24,2024
Minithumbup
Akaysha
By: 'Yasmin'
Nov 24,2024
0 people found
this helpful
Really excellent to work with, super fast to act and always in top of what was needed for our new house. We're really happy with The Letting Game and our new place is amazing! Akaysha especially was really nice and helpful over email. The only ...
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“Amy and the team were awesome...”

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Nov 07,2024
Minithumbup
Amy
Akaysha
By: 'Chris & Jas'
Nov 07,2024
0 people found
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We were shown around 2 properties by Amy, she was extremely welcoming and accommodating. The process after deciding to sign on a property was smooth and we always had fantastic communication from Amy and her colleagues....
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“Great letting agent...”

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Oct 29,2024
Minithumbup
Amy
By: 'Amirah'
Oct 29,2024
0 people found
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Very responsive letting agent, staff are very friendly. Amy went above and beyond when showing the property and answering questions....
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“Excellent service...”

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Oct 24,2024
Minithumbup
Amy
By: 'Steve'
Oct 24,2024
0 people found
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Amy has been a pleasure to deal with and has answered all of our questions in a timely and professional manner. We felt she was doing everything she possibly could to help us secure the tenancy. Would highly recommend...
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“Top Student Letting Agent...”

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Oct 23,2024
Minithumbup
Hope
By: 'Jonathan Darling'
Oct 23,2024
0 people found
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Once again The Letting Game have found me a great group of students for my large HMO. The service from start to finish was excellent. Hope and Anna specifically are super organised and manage the department really well. I recognise the team continuously strive for ...
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“Excellent house viewing...”

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Oct 19,2024
Minithumbup
Amy
By: 'Greg'
Oct 19,2024
0 people found
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Amy was very friendly and helpful! she was well informed about the details of the house and landlord and answered all my questions....
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“Amy Payne...”

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Oct 18,2024
Minithumbdown
Amy
By: 'Kaylun'
Oct 18,2024
0 people found
this helpful
Amy was supper supportive in the process, their was a time mishap and she came back t9 show me the property, super friendly and polite aswell - glad to have amy through the process....
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“It was nice experience staffs are Good friend......”

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Oct 16,2024
Minithumbup
Amy
By: 'Algin Franklin'
Oct 16,2024
0 people found
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It was nice experience staffs are Good friendly and punctual...
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“Iam happy with service so far. Very helpful a......”

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Oct 16,2024
Minithumbup
Amy
By: 'Divya Mathew'
Oct 16,2024
0 people found
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Iam happy with service so far. Very helpful and explained very well about the process....
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“Thanks to Amy...”

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Oct 15,2024
Minithumbup
Amy
By: 'Lucy'
Oct 15,2024
0 people found
this helpful
Amy was incredibly personable and helpful in finding our Bristol flat in a fast paced market. She was professional but had great rapport. She was very responsive to messages so I felt assured that I was being kept in the loop as my application progressed....
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“Rich was really great to deal with and made t......”

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Oct 15,2024
Minithumbup
Rich
By: 'Saskia'
Oct 15,2024
0 people found
this helpful
Rich was really great to deal with and made the whole process of letting my flat as easy and straightforward as it could be - which has not always been my experience in the past!...
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“I can't fault the service, everything moved a......”

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Oct 15,2024
Minithumbup
Amy
Emily
By: 'Connor'
Oct 15,2024
0 people found
this helpful
I can't fault the service, everything moved along quickly and without hassle due to the helpful staff at The Letting Game. Amy, who did the viewing was friendly and personable, and answered all my questions easily and well. Emily, who dealt with the admin was ...
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“Thank you Amy!...”

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Oct 14,2024
Minithumbup
Amy
By: 'Caitlyn'
Oct 14,2024
0 people found
this helpful
Amy was so helpful in securing our flat, she got us a viewing and got all the documents sorted in the same day! She was so friendly and made us feel at ease, and answered all the questions we had. She even congratulated us when ...
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“Our experience with Amy was very speedy and t......”

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Oct 14,2024
Minithumbup
Amy
By: 'Chloe'
Oct 14,2024
0 people found
this helpful
Our experience with Amy was very speedy and thorough. From the viewing which was very personable and positive, we felt so good about our property and the potential we could have here. Amy answered all of our questions and reassured our doubts. The admin process ...
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“Friendly and helpful service...”

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Sep 30,2024
Minithumbup
Amy
By: 'SC'
Sep 30,2024
0 people found
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I really appreciate all your help in securing the property. The process has been smooth and straightforward, and you've answered all my questions promptly, which I’m grateful for....
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“Amy was great!...”

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Sep 22,2024
Minithumbup
Amy
By: 'Samuel'
Sep 22,2024
0 people found
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Amy was great! Gave us a warm welcome and time to give the property a proper good look....
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“The process was smooth and stressfree, thank ......”

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Sep 16,2024
Minithumbup
Amy
By: 'Sunday'
Sep 16,2024
0 people found
this helpful
The process was smooth and stressfree, thank you for all the help....
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“Amy has been excellent in dealing with our te......”

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Sep 13,2024
Minithumbup
Amy
By: 'Sam'
Sep 13,2024
0 people found
this helpful
Amy has been excellent in dealing with our tenancy. She was great during the viewing and has been attentive and helpful since....
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“Negligent & Unprofessional...”

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Sep 11,2024
Minithumbdown
By: 'MrsL'
Sep 11,2024
0 people found
this helpful
I have never had the misfortune of dealing with such an inadequate, unprofessional company in my entire life. They let their properties in uninhabitable states and treat students with utter distain. The inventory stated mould needed urgent action, yet six weeks later NO action has ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

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The Letting Game

Branch - Henleaze, Bristol, BS9